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Al Piemonte Nissan - Service Center

Melrose Park, IL

3.9
1,329 Reviews

1,329 Reviews of Al Piemonte Nissan - Service Center

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October 14, 2020

Aways helpful that’s why my services is only done there, i really trust them with my car 🚗 and i aways come back for maintenance More

by Tatiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Becerra
Oct 16, 2020 -

Al Piemonte Nissan responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give me a call to discuss this in person. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.comom

October 14, 2020

The service department has the best people working there. Everyone is exceptional! They make you feel like part of the Nissan Family. I love coming in and having my car service even through this pandemic. Th More

by VBRYANT61384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista, Juan Becerra, Carlos Rodriguez
Oct 16, 2020 -

Al Piemonte Nissan responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

October 13, 2020

No waiting & service was great.Any day I will refer so body to their service. Thank you to Robert Link.. I had o change, tires & lights More

by DANISH20
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
Oct 15, 2020 -

Al Piemonte Nissan responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

October 13, 2020

The service was fine. But, the way everyone walked around without masks was appalling!! Everyone from the service people, sales and customers. Carlos was only person to have on mask. I will be contacting th More

by RODALT02
Recommend Dealer
No
Employees Worked With
Oscar Baustista
Nov 04, 2020 -

Al Piemonte Nissan responded

Our team has acknowledged this review.

October 11, 2020

The service consultant's name is Oscar. I took my vehicle in on Friday afternoon, due to a light on my dashboard. A few days ago I am taking my vehicle in for a recall for the ABS, and all of a sudde More

by LUCYA.ARREGUIN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Baustista
Oct 13, 2020 -

Al Piemonte Nissan responded

Mr/Mrs Arreguin-Fitz, we appreciate you expressing your concern to us. We did review the details that you described above and want to apologize for the lack of communication. We understand time is valuable and an apology might not make things right, but it is a start. I would also like to offer you a reimbursement for the Uber you took from your home to our dealership. Please submit that information to me at edgarorellana@apnissan.com. Hope to hear from you soon. Kind Regards, Edgar Orellana Customer Relations Manager edgarorellana@apnissan.com 708.343.3800 x180

Oct 14, 2020 -

LUCYA.ARREGUIN25 responded

Edgar, I appreciate your kind generosity but I would love your CEO’s email so I can discuss the situation with them.

Oct 14, 2020 -

Al Piemonte Nissan responded

I will go ahead and respond privately with that information. Kind Regards, Edgar Orellana

October 11, 2020

This is The only place I will get my car serviced at your Service department is outstanding! I that Carlos takes the time to explain everything too you. More

by BIGVERN7574
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
Oct 14, 2020 -

Al Piemonte Nissan responded

Thank you for putting your trust in Al Piemonte Nissan! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

October 11, 2020

Excellent. From the time I arrived and was made to feel welcome. Elena was friendly, courteous and knowledgeable. I loved the fact that they take unscheduled appointments More

by KELLYAUDREY20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elena Garcia
Oct 14, 2020 -

Al Piemonte Nissan responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

October 10, 2020

I like coming to Al Piemonte for service. The staff are polite and the work is completed in a good way. I do feel that the cost of my brake service was higher than I would have paid at my independent mecha More

by sunypete74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Orellana
Oct 14, 2020 -

Al Piemonte Nissan responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give me a call to discuss this in person. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

October 09, 2020

Very pleased with the service I received from this dealership. Customer service was excellent. I was kept up to date with everything dealing with my car. Service tech was superb definitely knows his j More

by OFFICERSANFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olimpia Skatulska, Juan Becerra
Oct 14, 2020 -

Al Piemonte Nissan responded

Hi and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

October 09, 2020

Muy mal servicio y mala atención no tengo nada bueno que comentar solo una mala experiencia y muy mala atención y gente que no tiene cuidado con los autos y no se hacen responsables de lo que hacen More

by MORALES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Edgar Orellana, Oscar Baustista
Oct 13, 2020 -

Al Piemonte Nissan responded

Sr. Mariano, Ya hemos hablado de esta situación hace más de una semana. Después de revisar las cámaras y hablar con nuestro técnico. El daño estaba allí antes de que trajeras el vehículo. Como te dije antes, ese daño parece que alguien intentó abrir el capó. Somos un concesionario de Nissan con técnicos capacitados que tienen formas no invasivas de ingresar. Saludos Cordiales, Edgar Orellana Gerente de Relaciones 708.343.3800 x180

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