
Al Piemonte Nissan
Melrose Park, IL
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Update 4/2 on service experience ******4/2/19 Update****** After being reached out to by the service department. They had me come and evaluate the scratch on the rim. After looking a ******4/2/19 Update****** After being reached out to by the service department. They had me come and evaluate the scratch on the rim. After looking at it and taking some pictures they told me they would repair it on the house! Took the car back a few days later and now the rim now looks better than it did before. This meant a lot to me and has built trust in their service department. It’s a good example of how they take good care of customers. Any doubts I’ve had in the past are now gone. If you are looking looking for an honest place for service this is the place! * *. *. *. * * Pretty upset about my recent visit. I had 5:00 pm appointment for an oil change and tire rotation. I didn’t realize the 2 most common services would take close to 2 hours. When one of the sales mangers noticed I’ve been sitting there for some time he checked on it and I got my car 30 mins later. Also, upon inspecting the car the next morning in the daylight I noticed that one of the rims had pretty bad curb rash on it. I don’t have a before and after video or pictures but I can tell you the scratch wasn’t there when I arrived because I wash and dry my car every week and would have noticed. I don’t know if the wheel was switched or it was scratched when it was serviced but either way I’m irritated. I will continue to buy cars here but won’t use their service depart anymore. My wife’s car has a Bluetooth issue which is still unresolved now going on over 2 years for that one. More
No sirven para nada! They send promotions and literally call everyday and when you finally go in they don’t respect the peomotions they tell you over the phone. They send promotions and literally call everyday and when you finally go in they don’t respect the peomotions they tell you over the phone. More
Great service I’m always in Nissan and they are always helpful to me Carlos took care of me and made sure I was notified when my part came in ...always kind and cou I’m always in Nissan and they are always helpful to me Carlos took care of me and made sure I was notified when my part came in ...always kind and courtesy.... More
Gabriel Molina Gabriel es una persona muy profesional en su trabajo, sin sudar yo recomendaría a Gabriel a alguien para comprar un automóvil. Gabriel me ayudó en bus Gabriel es una persona muy profesional en su trabajo, sin sudar yo recomendaría a Gabriel a alguien para comprar un automóvil. Gabriel me ayudó en buscar el automóvil que mejor fuera para mi. More
It was great I was in and out of there and my car was washed in only an hour. I always get my oil changed at AP Nissan 👍 I was in and out of there and my car was washed in only an hour. I always get my oil changed at AP Nissan 👍 More
Recall We received a letter letting us know there was a recall for the rear door window switch. They took care of it and also did the oil change. We received a letter letting us know there was a recall for the rear door window switch. They took care of it and also did the oil change. More
fast and easy as soon as I brought the vehicle in for service, the advisors came and asked what I needed done. They took my car in and oil change was done with in 3 as soon as I brought the vehicle in for service, the advisors came and asked what I needed done. They took my car in and oil change was done with in 39 minutes. Oscar was very helpful and likewise Dave Rea. More
Always professional! They are always professional and seem happy to see me. The value is very good for the service they give you. Waiting area is beautiful. Only thing the They are always professional and seem happy to see me. The value is very good for the service they give you. Waiting area is beautiful. Only thing they could work on is quicker service. They seem to always be understaffed for how busy they are. More
Service I had 3 issues when I brought my Murano in for service. Oscar assured me everything would be taken care of. He then notified me there was a recall on I had 3 issues when I brought my Murano in for service. Oscar assured me everything would be taken care of. He then notified me there was a recall on the ABS system so he got me a rental car and sent me on my way. Oscar is great! More
Great Deal, Great Used Car! The team at Al Piemonte Nissan helped get me the used SUV I've been looking for! The car went through a hearty inspection that resulted in the dealers The team at Al Piemonte Nissan helped get me the used SUV I've been looking for! The car went through a hearty inspection that resulted in the dealership replacing the transmission and tires and several other things to guarantee that my used car was safe and going to last. Steven was my original point of contact and he was great in getting pictures of the car for me when it was only like 5° out, Erick was my salesperson and he was great to work with and rode with in the three test drives we did, Sam the manager wheeled and dealed with me (he was a tough nut to crack!) But we came to an agreement on the car that I felt good about and he was willing to accept 😅. Thanks Sam!! More