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Al Piemonte Nissan

Melrose Park, IL

4.4
2,682 Reviews

1600 West North Avenue

Melrose Park, IL

60160

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Showing 2,682 reviews

March 11, 2019

No problems Good service and no complaints with the vehicle service or customer service. Will continue to come to the dealer as I feel they are reliable. More

by Nisssan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Martinez
Mar 12, 2019 -

Al Piemonte Nissan responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, James Douvas | General Manager | james@apnissan.com

March 10, 2019

Horrible on 3-9-2019 i was told i needed to do the tire rotation and they where gonna chrage me $30 and they never did it i was sitting in the waiting area and More

by ARCELIAALCAZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa de la rosa
Mar 12, 2019 -

Al Piemonte Nissan responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, James Douvas | General Manager | james@apnissan.com

March 10, 2019

Great service and great people I never had a problem with Nissan at all, just great people that works there... Oscar, who's in the service center is a great person real hard worker More

by CHEFMIL7983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar works in the service center..., Sammy Alfano, Maulik Patel, Rosendo "Chendo" Serrano Serrano, Danny Ramirez, Sergio Lopez, Mike Jones, Michelle Levato, Ron Brown, Olimpia Skatulska, Edgar Orellana
Mar 11, 2019 -

Al Piemonte Nissan responded

Thank you for the feedback! We are happy to hear about your positive experience at Al Piemonte Nissan, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, James Douvas | General Manager | james@apnissan.com

March 10, 2019

Quick Oil Change This was my second visit to this location this year. I’m usually nervous when going in for service to my car as the process can be overwhelming. The More

by Freddy D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t recall / invoice not handy
Mar 11, 2019 -

Al Piemonte Nissan responded

Freddy, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, James Douvas | General Manager | james@apnissan.com

March 10, 2019

Never disappointed Every single time I come in for an oil and filter change the staff check to make sure everything is running as it should. I mentioned that I have to More

by Favored
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone is pleasant and helpfu , David Rea
Mar 11, 2019 -

Al Piemonte Nissan responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, James Douvas | General Manager | james@apnissan.com

March 10, 2019

Tire repair Great service! Oscar is always Awesome! Helpful, kind and courteous! Got my car back in a reasonable time frame, washed and ready! Love you guys! More

by n.veto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Sales, Greg Justus, Oscar Martinez
Mar 11, 2019 -

Al Piemonte Nissan responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Al Piemonte Nissan! If there is anything else we can do for you, please feel free to give us a call. Sincerely, James Douvas | General Manager | james@apnissan.com

March 09, 2019

totally disappointed Espero que esto lo lea alguien que habla español. El carro que me entregaron no fue el que ellos dijeron. El carro no tiene la pantalla que dijeron. More

by ricardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
no recuerdo, ni quiero recordar mas nombres., Sebastian Garcia, Oscar Martinez
Mar 12, 2019 -

Al Piemonte Nissan responded

Lamentamos que haya tenido una mala experiencia. Sinceramente, James Douvas | General Manager | james@apnissan.com

March 09, 2019

Great service I love al pie monte Nissan, great people, great environment and it feels like home... every time I go for service and I see the people from sales they More

by YOLYS44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosendo "Chendo" Serrano Serrano, Tommy Fakhoury
Mar 11, 2019 -

Al Piemonte Nissan responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, James Douvas | General Manager | james@apnissan.com

March 09, 2019

Professionalism at its best Frank and the entire team worked very well together to meet my requirements in a vehicle while keeping in mind the budget I had. I'm kind of impatient More

by LBESS38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank and Marcin
Mar 11, 2019 -

Al Piemonte Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, James Douvas | General Manager | james@apnissan.com

March 09, 2019

Update 4/2 on service experience ******4/2/19 Update****** After being reached out to by the service department. They had me come and evaluate the scratch on the rim. After looking a More

by JEFFREYLEE031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rea, Shane Soto, Edgar Orellana
Mar 12, 2019 -

Al Piemonte Nissan responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, James Douvas | General Manager | james@apnissan.com

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