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Al Piemonte Nissan

Melrose Park, IL

4.4
2,682 Reviews

1600 West North Avenue

Melrose Park, IL

60160

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Showing 2,682 reviews

March 26, 2019

Very disappointed I sent my son for an oil change, window wiper blades and figure out check engine light. Dealership charged $141.00 to scan the check engine light. More

by Asus5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember
Mar 26, 2019 -

Al Piemonte Nissan responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, James Douvas | General Manager | james@apnissan.com

March 26, 2019

Great Experience Gabriel did a awesome job, making sure my needs were met and making sure my budget was top priority and trying to find me the best deal. He worked rel More

by jasminew071987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Gabriel Medina
Mar 27, 2019 -

Al Piemonte Nissan responded

Thank you so much for leaving this awesome review for our dealership, Jasmine. Gabriel truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, James Douvas | General Manager | james@apnissan.com

March 25, 2019

VERY INFORMATIVE AND COURTEOUS ALWAYS HELPFUL AND EVERYTHING IS EXPLAINED IN DETAIL, AND CAN ALWAYS CALL AND ASK QUESTIONS IF I FORGOT TO ASK WHILE I WAS THERE, AND GEY MY CAR WASHE More

by lsantana0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JUAN/SERVICE
Mar 26, 2019 -

Al Piemonte Nissan responded

We are glad to hear you enjoyed your recent visit to our service department. At Al Piemonte Nissan we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, James Douvas | General Manager | james@apnissan.com

March 24, 2019

Service The service department crew are very friendly and helpful.... Carlos was understanding and listen to my concerns. I’ve been to another dealership and More

by lydiaq9198
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 24, 2019 -

Al Piemonte Nissan responded

Lydia, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, James Douvas | General Manager | james@apnissan.com

March 23, 2019

Entire staff nice and thoughtful. i had an unfortunate automobile loss . i was upside down un a totalled out vehicle. Al Piemonte got me financed with negative equity and credit chal More

by TILLMAN.GWENDOLYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Alfano, Michal Pyszora, Danny Ramirez
Mar 24, 2019 -

Al Piemonte Nissan responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We look forward to assisting you with your future sales and service needs. Sincerely, James Douvas | General Manager | james@apnissan.com

March 23, 2019

Takes time but everyone is nice. It takes about 1-2 hours for an oil change. I get that the service department is busy but you can get an oil change at jiffy lube for and wait 30 minu More

by KTRAFICANTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of who serviced my car.
Mar 24, 2019 -

Al Piemonte Nissan responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, James Douvas | General Manager | james@apnissan.com

March 23, 2019

Excellent customer service Entire visit was great. I was greeted promptly, they understood my needs, & everything turned out spectacular. Service was completed in a timely manne More

by 1994ARRYNIQUEH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
Mar 24, 2019 -

Al Piemonte Nissan responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, James Douvas | General Manager | james@apnissan.com

March 22, 2019

Edger is the best! He helped me out alot he. Solved my problems quickly and very efficiently and very friendly too gets in touch with you quickly as well. More

by inuyasha36c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Orellana
Mar 24, 2019 -

Al Piemonte Nissan responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, James Douvas | General Manager | james@apnissan.com

March 22, 2019

I had a great experience It was great experience . Juan was very informative . And the service was great . My car is running very smoothly now. I would definitely recommend it More

by MICHAELKONDA11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Avila
Mar 24, 2019 -

Al Piemonte Nissan responded

Michael, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Al Piemonte Nissan. Please feel free to contact us if you have any questions on your new purchase. Sincerely, James Douvas | General Manager | james@apnissan.com

March 22, 2019

Sub par service and customer service that does not stand by their word. Have had nothing but problems since i purchased my new rogue. Pliers left on my car after service which slid an More

by Willjbrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David and Diego
Mar 24, 2019 -

Al Piemonte Nissan responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, James Douvas | General Manager | james@apnissan.com

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