Al Piemonte Nissan
Melrose Park, IL
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Lack of customer service, service was not started until I brought it to their attention which was 4 hours later. I understand its the holidays but an update would have been nice. There is no actual person t brought it to their attention which was 4 hours later. I understand its the holidays but an update would have been nice. There is no actual person to person update on the status of your car if your have been waiting for a while. When I was refusing service for my car thats when nissan was able to get started on the service. This is not the only time I have experienced this issue. I hope this helps address and improve nissan customer service. More
Would not recommend this dealership. I came in for an oil change and the service writer had a bad attitude from start. Then my car disappeared for 15 minutes, and then saw it come back i I came in for an oil change and the service writer had a bad attitude from start. Then my car disappeared for 15 minutes, and then saw it come back in the with another guy coming out of it on the passenger side. After the service writer advised my car was done, I just wanted to get out of there. After getting back in my car, it smelled like weed and I called left a message on the general voicemail after it rang for 5 minutes. Just wondering how this will be corrected. I can tell you this much, never going there again and letting people I know not to go there. Might also go on social media. More
Pésimo servio! Deje mi nissan rogué 2021 para que la revisaran de un problema que tiene y me la entregaron con excrementos de pajaros en los asientos y con plumas a Deje mi nissan rogué 2021 para que la revisaran de un problema que tiene y me la entregaron con excrementos de pajaros en los asientos y con plumas adentro ademas de una huella de zapato en mi tablero! El miércoles la lleve para un cambio de aceite y rotación de llantas y hoy viernes se me poncho mi llanta y no tengo mi dado en mi guantera, llamo al dealer y dicen que ellos no usan los dados! Entonces mi dado se desapareció solo?! More
Cesar and Carlos were very generous in helping me buy my first new car. All my questions were answered and had now issues going through with the process. first new car. All my questions were answered and had now issues going through with the process. More
This place is great. Paul helped me in and out of service and took care of any questions I had. I got my new Kicks from here a couole minths ago and have had no issues! W Paul helped me in and out of service and took care of any questions I had. I got my new Kicks from here a couole minths ago and have had no issues! Would recommend to anyone! More
Last time my husband and I dealt with a dealership many years ago, we were told "The United States sets the prices", and this dealership is right inline with that kind of logic. I saw a car advertised wi years ago, we were told "The United States sets the prices", and this dealership is right inline with that kind of logic. I saw a car advertised with Cars.com I liked, and we drove 40 miles to go see this car that has been on the lot about 9 months, so we examined it closely! Doing research later it turns out the car needed a big, expensive repair, but correctable under warranty. This was not our first test drive with dealerships, and we always informed them (with no objections): 1. The car needed to be checked out by our mechanic (f.y.i. Car Max gives you 30 days to return the car), and this was agreed to at least 2 times by the manager. 2. No financing 3. No trade-in Next day the salesman called with the news the car was going to get warranty work, reiterated the price as "listed on the web". My husband asked for an out the door price when we returned, to eliminate problems. We believed we were going to buy. Great! (HA!) We returned to pick up the car for our appointment with the mechanic. And when it wasn't offered, asked for the prepared sales memo. BAIT and SWITCH! Of course. Almost $4,000 was added under the guise "Market Valuation Adjustment". We rose to our feet to leave. This stuff is nonsense. The salesman and manager offered to lower it $1,500 (why have a listed prices?). We rose to leave again. Final offer was list web listed price. BUT: Final Actions from manager: 1. He would lose money (not THAT old one!) because we were not financing or trading in a car. And if our mechanic found something wrong we wouldn't buy the car (a really big DUH!". 2. He told us the car had been inspected by the dealer. No again. It had warranty work, no inspection. Besides he knew the car was perfect. 3. Our mechanic could come to the dealership. 4. We could sign the contract, but not pay. And he would tear up the contract if something was wrong with the car after our mechanic looked at it. I'm not a lawyer, but people sign a legal document for a reason! We declined. And in a ridiculous gesture, he tore up the "offer". Smiling, we left the dog and pony show. Need I say avoid these hassles? And don't believe all the fake Google 5 star reviews. They are well, fake! More
I can't imagine a more professional, more cordial salesperson than Mario Dal Cerro. Mario is empathetic and helpful. He helped guide us to a very satisfactory purchase. You can't go wrong with Mar salesperson than Mario Dal Cerro. Mario is empathetic and helpful. He helped guide us to a very satisfactory purchase. You can't go wrong with Mario! More