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Al Piemonte Nissan

Melrose Park, IL

4.4
2,683 Reviews

1600 West North Avenue

Melrose Park, IL

60160

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Showing 2,683 reviews

October 10, 2019

Great as always Good customer interaction. Juan explains everything in a language that I can understand. This gives me the options on what to do. Everyone there is j More

by ernie17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Becerra
Oct 13, 2019 -

Al Piemonte Nissan responded

Thank you for putting your trust in Al Piemonte Nissan! We pride ourselves on our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, James Douvas | General Manager | james@apnissan.com

October 10, 2019

Excellent customer service and fast Since i buy my car here , they keep on touch with me and every time i go in for maintenance , they provide great attention and services I keep recomm More

by ???
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Ornelas, Mike Jones, Melissa De La Rosa, Luis Rivera
Oct 13, 2019 -

Al Piemonte Nissan responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, James Douvas | General Manager | james@apnissan.com

October 09, 2019

shifter repair stuck in park Called on Saturday morning and got me in and took care of problems called when car was finished always professional very professional The only thing More

by MAMALAINO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Becerra
Oct 09, 2019 -

Al Piemonte Nissan responded

MAMALAINO1, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Al Piemonte Nissan's Service Department. Best, James Douvas | General Manager | james@apnissan.com

October 09, 2019

Experience at your dealership As usual, the service was excellent. Car was ready when promised and issue was resolved. I am always satisfied with the service I receive at this de More

by Mike Nugent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Becerra
Oct 10, 2019 -

Al Piemonte Nissan responded

Hi Mike and thank you for your kind words. We are very happy to hear that we were so attentive during your visit to our dealership and that we gave you some insight into your automotive issue! Thank you again and we look forward to working with you again in the future! Best, James Douvas | General Manager | james@apnissan.com

October 09, 2019

My lease was up but can home with the same car. I went to Nissan to talk about my options because my lease was up. Gabriel helped me and was professional and nice. I ended up buying my leased car ! More

by Briana8911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michal Pyszora, Gabriel Molina, Miguel Marin
Oct 10, 2019 -

Al Piemonte Nissan responded

Briana8911, congratulations on your new purchase! I hope you are continuing to enjoy your Nissan! It's wonderful to know you feel confident in your decision to choose Al Piemonte Nissan as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Best, James Douvas | General Manager | james@apnissan.com

October 08, 2019

3 and a half hours for an oil change I bring my car to the dealer for my oil changes I've never been in there on more than an hour with two being the longest. Not sure what took so long a More

by JERMAINE.WALKER5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Oct 11, 2019 -

Al Piemonte Nissan responded

Jermaine, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk to you soon. Sincerely, James Douvas | General Manager | james@apnissan.com

October 08, 2019

Courteous and prompt Al Piemonte Nissan has been wonderful over the years. All staff are friendly and attentive. Danny was very courteous and kept me informed. Great job D More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ramirez
Oct 08, 2019 -

Al Piemonte Nissan responded

Maria, thank you for your loyalty to our dealership and for taking the time to write this review. Danny’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Best, James Douvas | General Manager | james@apnissan.com

October 08, 2019

Service For a Monday it took 3 hours to get my car just for an oil change. Also, I was not given any text message alerts for the updates on my vehicle. I was More

by jeannquintal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa De La Rosa
Oct 11, 2019 -

Al Piemonte Nissan responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, James Douvas | General Manager | james@apnissan.com

October 08, 2019

Good service Very good service and no drama I like how they handled my car and no problem to change parts or something that the guaranty covers More

by Jesus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista, Juan Becerra
Oct 08, 2019 -

Al Piemonte Nissan responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, James Douvas | General Manager | james@apnissan.com

October 08, 2019

Carlos was exceptional in making certain it got done. I am happy with how my car drives. Others have tried to diagnose the problem. Carlos really did a great job getting it done for me. More

by wpfoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
Oct 08, 2019 -

Al Piemonte Nissan responded

wpfoss, thank you for the awesome feedback! You're right, Carlos is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, James Douvas | General Manager | james@apnissan.com

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