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Al Piemonte Nissan
Melrose Park, IL
2,683 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 08, 2020
I put my car in the shop on a Wednesday from the time I dropped it off no one called me to give me an update on what was going on with my vehicle even though I had a warranty it still would have been nice dropped it off no one called me to give me an update on what was going on with my vehicle even though I had a warranty it still would have been nice to know what issue my vehicle was facing. I tried to reach out three times did not get an answer left a voicemail and did not receive a call back. I finally got a call a week later letting me know my vehicle was ready to be picked up. When I arrived I was giving my keys and still had to ask what was the issue with my vehicle. As I was headed out my car was not in front I literally had to go ask someone where my car was and if they would bring it up front to me she finally brought my vehicle up to me and it was dirty they did not wash my car after service. This place is terrible and I will not recommend anyone to go here. More
by NINASHANESE
Verified CustomerEmployees Worked With
Melissa De La Rosa, Carlos Rodriguez, Elena Garcia
July 08, 2020
Unfortunately the service department incorrectly diagnosed the problem in my car and also suggested overpriced extra repairs. Also never returned phone calls. When the pricing was incorrect, a sales diagnosed the problem in my car and also suggested overpriced extra repairs. Also never returned phone calls. When the pricing was incorrect, a sales person was very helpful in finding solution. More
by LISAYJOSE2000
Employees Worked With
Oscar Baustista, Alvaro Bobadilla
July 07, 2020
Elena did and amazing job helping us. When we got home check engine light came on. Called and service said They didn’t do anything to engine so it wasn’t their problem. I spent over $2400 getting my car f check engine light came on. Called and service said They didn’t do anything to engine so it wasn’t their problem. I spent over $2400 getting my car fixed, drive it home and this happens? Is it a money making tactic? More
by MPAYNE8
Employees Worked With
Elena Garcia
July 07, 2020
New Car Matt was very honest and nice and helping me find a new 2020 Sentra from a 17 Sentra. Very time efficient in time as well. Matt was very honest and nice and helping me find a new 2020 Sentra from a 17 Sentra. Very time efficient in time as well. More
by Charmain
Employees Worked With
Matt Gasior
July 04, 2020
I would rate my service a 5 star on how clean my truck was returned. But it saddens me to see how long it took to resolve my issue that I have been concerned about now for quite some time. I do not reca was returned. But it saddens me to see how long it took to resolve my issue that I have been concerned about now for quite some time. I do not recall if there was a diagnostic text done pryor to tbis current one, but I'm glad it was done none the less. You can only imagine driving a truck around and not knowing if you are going to be avle to brake or not! I just pray that the problem's solved. I'm so Grateful. More
by elaine3421
Employees Worked With
Oscar Baustista
July 04, 2020
Service at Al Piemonte I was scheduled for an oil change and tire rotation. The service Advisor Jacqueline Orellan was very professional, friendly and attentive to my conce I was scheduled for an oil change and tire rotation. The service Advisor Jacqueline Orellan was very professional, friendly and attentive to my concerns re: any maintenance work required. she made sure I was informed of every aspect regarding service which included front brake pad replacement. when it was determined the brake service could not be completed due the lateness of my arrival, I was give a loaner car with no charge providing the car was returned the next business day before 7:00 PM. I am thankful for this service in that I did not have to pay for a renal car or take time off from work Thank you Ms. Orellan for contacting me when the work was completed More
by stringer8237
Employees Worked With
Jackie Orellana
July 01, 2020
Great, friendly, prompt service. The sales guys do not constantly harass me to buy a new car. Service department is fantastic. Always fair and reasonable. constantly harass me to buy a new car. Service department is fantastic. Always fair and reasonable. More
by Grace M
Employees Worked With
Eric, Oscar Baustista
July 01, 2020
Servicing the car was great. Just one thing I saw was Servicing the car was great. Just one thing I saw was that the pandemic is going on right now and some of the employees were not wearing masks and w Servicing the car was great. Just one thing I saw was that the pandemic is going on right now and some of the employees were not wearing masks and were not keeping the social distance. More
by DM73
Employees Worked With
Elena Garcia
July 01, 2020
Took longer than usual for my oil change but everything was fine. Good customer service, waiting area was clean. No water in the refrigerator, but maybe to keep people from touching. was fine. Good customer service, waiting area was clean. No water in the refrigerator, but maybe to keep people from touching. More
by bjhousley05
Employees Worked With
Oscar Baustista, Elena Garcia
