Al Packer's White Marsh Ford

GREAT CUSTOMER SERVICE I WAS VERY PLEASED WITH THE OVERALL SERVICE I WAS GIVEN. AARON YOUNGER IS ALWAYS EAGER TO HELP AND RECOMMEND WHAT SERVICE I NEED FOR MY EXPLORER. TH I WAS VERY PLEASED WITH THE OVERALL SERVICE I WAS GIVEN. AARON YOUNGER IS ALWAYS EAGER TO HELP AND RECOMMEND WHAT SERVICE I NEED FOR MY EXPLORER. THANK YOU AARON. More

EXCELLENT CUSTOMER SERVICE BERNADETTE PINDER was extremely helpful and knowledgeable of the vehicle we wanted to purchase. when i had a question she responded quickly. (even on BERNADETTE PINDER was extremely helpful and knowledgeable of the vehicle we wanted to purchase. when i had a question she responded quickly. (even on her day off).I greatly appreciated her dedication. More

The Best Service The service is always tope rate. They treat me well and do thorough work. The dealership has an excellent team and great facilities. They are excellen The service is always tope rate. They treat me well and do thorough work. The dealership has an excellent team and great facilities. They are excellent. More

Great experience Came in trying to lower my payment and balance and was able to achieve both. Plus was sold a vehicle that was able to fulfills my needs . Came in trying to lower my payment and balance and was able to achieve both. Plus was sold a vehicle that was able to fulfills my needs . More

Best Customer Service Around Aaron Younger at Al Packer Ford is the best service manager in the business. He takes care of everything and in my case thought ahead and was proactiv Aaron Younger at Al Packer Ford is the best service manager in the business. He takes care of everything and in my case thought ahead and was proactive in preventing another problem. They are honest and capable. I am very grateful for him and Al Packer is lucky to have him and his team. Tracy Ganey More

Quick lane Always are very helpful and try to get you in and out quickly. I would recommend al packer to anyone buying a ford vehicle . I will continue doing bus Always are very helpful and try to get you in and out quickly. I would recommend al packer to anyone buying a ford vehicle . I will continue doing business there More

CHECK OVER VEHICLE, OIL CHANGE Aaron Younger is great service writer. Aaron and his team work well to get vehicle serviced fast and efficient. He lets you know if there is a problem Aaron Younger is great service writer. Aaron and his team work well to get vehicle serviced fast and efficient. He lets you know if there is a problem and if they can't get fixed they will take you home. More

No Stress My experience this time was very much like all others. Weather your paying or a factory recall. Everyone I've dealt with is super professional. Anton My experience this time was very much like all others. Weather your paying or a factory recall. Everyone I've dealt with is super professional. Antonio Mcdowell is awesome and knows what he's speaking on. It truly is a Great place. More

Do not visit the Quick Lane Service at this Dealership The reason I am giving 1 Star is because that is the minimum I can select. This place is complete ripoff. I took my Explorer for Oil Change, they l The reason I am giving 1 Star is because that is the minimum I can select. This place is complete ripoff. I took my Explorer for Oil Change, they later mentioned that my rear brakes are worn out, front are okay. I agreed to replace both rotor and pad. After couple weeks, I started feeling vibration while braking, and again i took my car back to the dealership, now they are saying my front is bad. This is insane. Please avoid this place. More

A breath of fresh air, while car shopping, Car buying is one of the most stressful thing to do, My first car was bought in the 1970"s when car sales people did not have a good reputation, With Car buying is one of the most stressful thing to do, My first car was bought in the 1970"s when car sales people did not have a good reputation, With that said let me tell you: Bernadette Pinder was so far from my earlier experiences. She was honest and took time to talk to us, guide us through the process to purchase our new car. She took the time to show us several cars, to help us make the right decision, Everything went smooth, she pointed us in the right direction to get our new car, She helped us set-up our electronics, made sure we understood the operation of the vehicle. She set-up appointment to have the service department take care of the vehicle. She made sure we had something to drive while work was done. I can't say enough about the experience. It was like a friend looking out for us. More