Al Packer's White Marsh Ford

I have serviced my Fords here for seven years. I purchased my 2010 explorer here and haven't thought about going to any other dealership. purchased my 2010 explorer here and haven't thought about going to any other dealership. More

I just bought my first new car in 20 years and my experience was great! The process was seemless and Matt's expertise and kind manner was appreciated. experience was great! The process was seemless and Matt's expertise and kind manner was appreciated. More

I purchased a 2008 Yukon Denali white in color.the service is Mitchell I came on one day after having a vehicle I took the vehicle back to have it checked out I was told there was nothing wrong. I fin service is Mitchell I came on one day after having a vehicle I took the vehicle back to have it checked out I was told there was nothing wrong. I finally took the vehicle to in to be to be checked out and found out I had a rear leaking strutI end up paying a thousand dollars in something out of my own pocket because I think they didn't want to fix it at their shop.I would not buy there again More

Sales representative and entire team were extremely knowledgable, accomodative and professional. The salesman, Matthew Shelton, was very professional. He was very straight forward and to the point, y knowledgable, accomodative and professional. The salesman, Matthew Shelton, was very professional. He was very straight forward and to the point, yet easy going and not pushy. It was a very long process. My fault, not the salesteams fault. Matt was there until we were done, almost quiting time. We would highly recommend, and as a matter of fact we already have, Matt and his associates to our friends and family. More

Greg was very helpfull in showing me the inventory of trucks he had in stock. He was very helpful in explaining the the trucks funtions and how to use them. Very pleasant to deal with. trucks he had in stock. He was very helpful in explaining the the trucks funtions and how to use them. Very pleasant to deal with. More

This is the 5th. vehicle we have purchased from Al Packer Ford and we would not hesitate to refer or return ourselves if in need of a vehicle. My husband's truck was hit in an accident and totaled. He went t Ford and we would not hesitate to refer or return ourselves if in need of a vehicle. My husband's truck was hit in an accident and totaled. He went to the dealer and told Bernadette exactly what he needed. While there he also looked at a car for me. So because of her knowledge of Ford products we bought a new F150 Supercrew FX4 and an Expedition XLT both in ruby red metallic. We now have his and her cars and couldn't be happier. My daughter and her husband were also in the market for a new truck and they went to Al Packer and also purchased an F150 XLT, So, we are a Ford family as well as Al Packer "family". That is how they make you feel, like family. More

Yesterday, I walked into Al Packer Ford with what I thought was a pretty difficult situation involving two trade-ins and some negative equity. Matthew Shelton listened to me as I explaned my situation thought was a pretty difficult situation involving two trade-ins and some negative equity. Matthew Shelton listened to me as I explaned my situation and what I was looking for. He explained my options, making sure that I understood the differences in buying new or used. He helped me pick the car that was perfect for me and what I was looking for, and he, along with the staff at Al Packer made everything work better than I could have imagined. Matthew is very knowledgeable, and is very straight forward. I encourage anyone in the market to purchase a vehicle to head out to Al Packer's White Marsh Ford and ask for Matthew. By far the easiest and most enjoyable car buying experience in my life. Matthew's professionalism has ensured that this dealership will be getting my business for years to come. More

I'd rate a 0. I went to Al Packer with a blank check from my credit union in hand ready to buy a new ford edge. After roaming the lot for ten minutes and then standing in the lobby for thirty minutes, I from my credit union in hand ready to buy a new ford edge. After roaming the lot for ten minutes and then standing in the lobby for thirty minutes, I was not even acknowledged. It wasn't that they were busy, it was that no one wanted to help me. I saw two sales people standing there talking and others walked by numerous times with not even a hello. I am twenty years old, so I may not look like a 'serious buyer' but I am. I took my check to another local dealer who promptly greeted me at the door and took care of me from beginning to end. I will NEVER recommend this dealer to anyone, ever. More

As part of a used car purchase, a signed "We Owe" from the dealer promised to repair 2 damaged wheels. The promise has not been honored. I purchased a used Dodge truck from Al Packer White Mars Owe" from the dealer promised to repair 2 damaged wheels. The promise has not been honored. I purchased a used Dodge truck from Al Packer White Marsh Ford on March 21, 2013. There was damage the two wheels on the passenger side. As part of the final deal, the dealership provided a "We Owe" to "Repair Two Wheels Passenger Side" authorized by the on-duty manager. The dealer's wheel repair contractor was able to see the truck on April 18, 2013. The contractor determined that he was unable to repair the damage to the wheel after examining them and would need to be replaced. The dealer asked a second wheel repair contractor who confirmed that the damage could not be repaired and the wheels need to be replaced. Webster's Dictionary defines 'repair' as 'to restore by replacing a part or putting together what is torn or broken'. Based on that definition, my expectation when I agreed to the deal was that wheels would be restored to a like new condition. The general manager had me do the leg work to determine the cost to purchase replacement wheels from a Dodge dealership. Dodge dealerships only sell new wheels. I also priced used wheels available through online companies. The dealership thought the replacement cost was too high. They offered to split the replacement cost, but I am holding them to honor the "We Owe", no different than they would expect a customer to honor the contract. Several more follow up phone calls were never returned. I filed a complaint with Ford, who said they could do nothing (losing a customer for life.) I have also filed a complaint with the BBB, which to date the dealership has not responded to. They have failed to honor even their written word. LACK OF INTEGRITY. More

I have a 2011 Expedition. When I went into the dealership everything was fine. I went to the dealership for an oil change. When I got in my truck to leave my dash blowers were not working. I immediately pu everything was fine. I went to the dealership for an oil change. When I got in my truck to leave my dash blowers were not working. I immediately pulled my truck in the service bay and told them the blower was not now working. They said it was nothing they did. Things go up all the all the time. Just seemed like a coincidence this happened not minutes after it had been worked on. I spoke to the service rep and he got a tech and they said it's nothing we did. You can make an appointment to have it fixed. Luckily my vehicle is still under warranty. They just wanted to brush it off and have me leave. This upset me. I asked to see a manager. They told me no managers were in. So I went to the sales floor and asked for a manager. And by God, the general manager was there. After explaining what happened he went to the service dept and said to talk to a service adviser (named Jody) who was rude, condescending and nasty. He told me they were not responsible for what happened and I could have the truck serviced under warranty (now if it was not under warranty, I would have took my truck in for a simple oil change and now be charged to have my air blower fixed). Then they went to say it was not working when I came in. (The truck is under warranty, if it had not been working, all I would have had to do is go to the dealership where I bought it and had it fixed at no cost.) After leaving there upset with a rental, that they feel they were doing me a favor by giving me a car to drive while mine stayed there to be looked at in the morning. I contacted Ford to make a complaint. I later called the dealership to speak to the general manager Jerry Clark (when I spoke to him earlier I had no idea what his name was), I proceed to explain what happened with my vehicle and he told me, "How dare I call to complain to him about their service, by behavior was atrocious and I should be calling to apologize for getting upset and accusing them of breaking my truck." He said they went above and beyond to help me, and I should be grateful. He was the rudest, most obnoxious person I have every seen in an upper management position, and reading other reviews I am not the only one he has treated like this. I chose not to have my truck serviced there and now have to deal with making an appointment and dropping my vehicle off for warranty service. Please never patronize this dealership. More