Al Packer's White Marsh Ford

I went to a number of Ford Dealerships and spoke to their Sales Consultants over a several week period. After talking to all the Sales Consultants, Richard Mlynski was head and shoulders above the rest. Ric Sales Consultants over a several week period. After talking to all the Sales Consultants, Richard Mlynski was head and shoulders above the rest. Richard Mlynski excelled in answering my questions, explaining all the features of the F-150. I was quite impressed with his knowledge of this truck. Very courteous, professional and no pressure to buy. I would certainly recommend Richard to family and friends. More

I was told my "best offer" had been accepted (EBAY) but when I went to go get it, I was told I had to pay 2K more. They never "accepted" thru EBAY which is questionable in itself since that is w (EBAY) but when I went to go get it, I was told I had to pay 2K more. They never "accepted" thru EBAY which is questionable in itself since that is where I found it. They list on EBAY but end the listing saying it is no longer available. First story was retailers were there and they offered more. Next story was it would be going to auction the next day unless I agreed to the higher price and put a down payment on it. I would never do business with them again and would NEVER recommend them to ANYONE I know. Mr. Packer is rolling over in his grave. More

I entered this dealership with intentions to purchase a 2014 Ford Focus. Richard Mlynski was an exceptional sales associate. I was new to the car industry and purchased the car without a co-signer. This wa 2014 Ford Focus. Richard Mlynski was an exceptional sales associate. I was new to the car industry and purchased the car without a co-signer. This was a big step in my life and Richard was there every step of the way whether being encouraging or honest with me about my decision. I am very satisfied with the decisions Richard and I made as far as payments and interest rates. He assured me that there were benefits with buying a new car, such as Free Car Washes for the life of the vehicle. Richard's attitude and professionalism was set at a high standard, therefore I would recommend anyone with the interest in buying a new or used Ford to consider doing business with Richard. I am very hard to please to begin with, and Richard met my every accommodation and request throughout the entire deal. More

I went into Al Packer to look at the Ford Edge with the hopes of making a purchase and staying within my budget. I was greeted by Steve Lefko, who was very nice and very helpful. I found out fast that Edge hopes of making a purchase and staying within my budget. I was greeted by Steve Lefko, who was very nice and very helpful. I found out fast that Edge was a little out of my budget but Steve was excellent at getting me what I wanted along with keeping me in my budget. I tend to always have my guard up, your going in, their salesmen, they want to sell, but he wasn't pushy, explained everything so I could understand. My car came from another location and the communication from Steve to keep me updated on everything was Excellent!!!! Best experience I've had buying a new car. I would definitely recommend buying your next vehicle from Al Packer and if you want Great customer service and communication, I would definitely recommend Steve Lefko and John Lefko was Great too. More

My 2014 Taurus only had 2,500 miles on it when I made a sharp right hand turn, to short, and hit a large slab of ice with the front passenger door. When I saw what damage I did to my new car I was almost sharp right hand turn, to short, and hit a large slab of ice with the front passenger door. When I saw what damage I did to my new car I was almost in tears. I called the insurance company and they suggested two different places to get the car repaired. I have had work done at Al Packer in the past, so I knew I would get good results by going there. Devon Savage was the first person I spoke with, and he was very helpful in explaining how the damage would be repaired. I questioned if the paint would match the door and fender, and he assured me that because the car only had 2,500 miles, the paint would match perfect, and I would never notice that it was repainted. Daron took care of contacting the necessary people to get the job started, and said that he would call me when the car was finished. He said it would be a three day job, and again he was right on target. I will recommend Al Packer paint & body shop to my friends, and if I ever need your services again, I will make sure that the insurance company lets me bring the car back to you for repairs. More

Where do I start?... i was directed through my insurance company (USAA) to Al Packers White Marsh Ford because of there status as one of their "select collision specialists". My experience began the moment company (USAA) to Al Packers White Marsh Ford because of there status as one of their "select collision specialists". My experience began the moment Al Packer had taken in my vehicle. I was immediately contacted by a friendly, personable professional by the name of Mr. Harry Walker who serves as the Collision Center Estimator. Mr. Walker then proceeded to let me know that my vehicle was in their shop and that he would keep me informed as the work was being done and that if there were any questions or concerns that I should contact him directly. The times I did call Mr. Walker he was happy to take my call and gave me the information I requested without hesitation. Upon completion of the repairs for my vehicle I was contacted by Mr. Walker (he told me to call him Harry) to let me know that my vehicle was for pickup and that the rental car my insurance company provided could be turned in at their dealership. The morning I arrived for pickup I was greeted with genuine hospitality when I walked in the shop to sign the paperwork. Harry walked out with me to my vehicle and made sure he stood by as I started my vehicle to let it warm up. I said thank you, shook Harry's hand and began to drive out of the dealership. I noticed a unique sound and response from the vehicle and immediately took it back to the shop. After I explained the situation and Harry took a look he immediately told me that he would keep the vehicle and, "make it right" and walked me to the Enterprise Dealership on site and Al Packer provided me a rental car at no charge while they took my vehicle back in for a comprehensive inspection. Harry and his team diagnosed the problem and went right to work with the additional repairs. Harry then took over with contacting my insurance company as well as Enterprise rental to ensure that the both knew that I was being taken care of by Harry and his team at Al Packer. I couldn't be happier with the work and service I received from Al Packer. I cant thank Harry and his team at Al Packer enough! And from now on Al Packer will be the first words out my mouth when ANYBODY asks me about where to go for service or the purchase of a vehicle! Talk about VIP treatment, you cant go wrong with Al Packer's Whit Marsh. Thanks again Harry, my family and I really appreciate you. Warm Regards, Joseph Ybarra Sergeant First Class, USA (Retired) More

Steve was outstanding I was done in an hour and the price for my Durango was the best on the internet! My 45 minute drive was well worth it! Thanks to the staff at Al Packer Ford white marsh!! for my Durango was the best on the internet! My 45 minute drive was well worth it! Thanks to the staff at Al Packer Ford white marsh!! More

My sales person was Lance Johnson. He was great! Funny, knowledgeable, courteous and friendly! He sold me the car, and I love it. Lance made my car buying experience easy and stress free. In the future knowledgeable, courteous and friendly! He sold me the car, and I love it. Lance made my car buying experience easy and stress free. In the future I would recommend him and everyone at Al Packer Ford! Great experience overall..:) More

I would recommend Mr. Lefko to anyone, very down to earth, fast, easy and boy will he go out of his way to ensure you are taken care of! This dealership worked with me in such a way i got the car i wan earth, fast, easy and boy will he go out of his way to ensure you are taken care of! This dealership worked with me in such a way i got the car i wanted "2014 Focus ST" no if and's or buts. Please if you considering a new car this is the place to go. Until today i was a proud Chevrolet owner of 16 years... now i am a proud Ford owner. More

Made an appt. for oil change, and possible brake work. Believe that I had actually spoke to Jonathan (Lloyd) when I made my appointment and he was very nice on the phone and was just as nice and helpful i Believe that I had actually spoke to Jonathan (Lloyd) when I made my appointment and he was very nice on the phone and was just as nice and helpful in person. They have coupons on-line (take advantage of them) one called "The Works " they change your oil, rotate the tires and check many things, and usually give you a print out showing the repairs that are needed or may be needed in the future.... I like that. They have a Quick Lane, but make an appointment. Many people complain about having work done at a dealer because it seems that what you went in for is just a small part of what they tell you needs to be repaired. No one wants to be ripped off or taken advantage of, you have to trust someone and problems happen no matter where you go. I gave a lower rating on the price and the work because I'm not a mechanic (or I'd be doing the work myself), and prices are probably high. Back to repairs...Jonathan came to me in the waiting area and gave me the run down of repairs needed, and we discussed it. Now this is what I really liked about Jonathan, he was not high pressure at all. He did not say if you don't all of his work done you are going to have problems. I'm not rolling in the dough and he was helpful on advising and discussing with me the things that should be done and the things that could wait. Instead of selling me brakes all around (I had coupons) he told me I could resurface and replace pads on the front and replace pads and rotors on the rear. I was using full synthetic oil (friend recommeded, and was told I could not change back) Jonathan said I could use the blend, all the oil changes I had no one gave me that option. I need tires and Jonathan told me the ones he recommended, and no, they were not the most expensive, and that he would keep an eye on the price ( at this time they are price matching). He also said it would be OK to just replace two at a time, which I've never done. Had to leave my car, which I was not thrilled about, but he hooked me up with a rental... so that turned out OK. I really did like Jonathan and felt comfortable with his advise, he is a fairly new Service Advisor but I think he will do very well. SO GIVE HIM A CALL 443-777-5053. I read many disturbing reviews on this site before writing this, and some of them were shocking. Good customer service along with good work is the basis of any business, that's what makes you want to come back again and again. Lesson White Marsh Ford if it costs you a few dollars to make something right you will gain more customers, not even making an effort is bad bad busness.Thanks to these reviews I have learned a couple of people to avoid and hope that I never have to place a sign in the back of my car. Glad my experiences have been great and this last visit dealng with Jonathan has been the best, hope he sticks around. More