Al Packer's White Marsh Ford

"Quick" Lane Buying experience was a 4 star with the typical pressure to buy warranties and other things. First service for an oil change and I was told that no a Buying experience was a 4 star with the typical pressure to buy warranties and other things. First service for an oil change and I was told that no appointment is necessary at the Quick Lane. I went and 90 minute wait. Suggested that I come back or make an appointment. Really? More

Immensely pleased I couldn't be more pleased with the deal. They were helpful, respectful, and made me feel a valued customer. I will return to them! I couldn't be more pleased with the deal. They were helpful, respectful, and made me feel a valued customer. I will return to them! More

Explorer Purchase This was my second visit to Al Packer Ford and each time I purchased a new Ford. Each time everyone was courteous and friendly. Our salesman was Lance This was my second visit to Al Packer Ford and each time I purchased a new Ford. Each time everyone was courteous and friendly. Our salesman was Lance and I requested him a second time because he was extremely knowledgeable. The inventory at Al Packer was quite extensive so we found something to suit our needs each time. More

Great Service I got all new tires, an allighnment and my air conditioning repaired. I was very impressed with the friendliness of the customer service and the quali I got all new tires, an allighnment and my air conditioning repaired. I was very impressed with the friendliness of the customer service and the quality of the work. I got my car back in better condition than I left it. My car was washed and wiped down. The tires were better tires than I had on before and I even got a discount for being a military civilian. I will definitely go back with any other service I have in the future. Ask for Jonathan Lloyd! More

My Review of Al Packer Ford of White Marsh My experience at Al Packer Ford and working with Steve was great! I had been bouncing between other Ford dealerships in the area and was unable to get My experience at Al Packer Ford and working with Steve was great! I had been bouncing between other Ford dealerships in the area and was unable to get a deal going for the vehicle I wanted. I called up Al Packer and told them exactly what I wanted in the Ford Escape. When Steve called me back with a deal, I went down that same night and within an hour I had a new 2014 Ford Escape without a hassle. It was great to say this is what I want, what I am willing to pay, and get the deal done. I haven't had that great of an experience with a dealership in over 10 years! Thanks Steve and I will be sure to point others in your direction. More

NATE IS AWESOME and I love my new Ford Let me start by saying, Nate and Russell are AWESOME and I LOVE MY NEW FOCUS!! I would have to say I had an interesting buying experience at Al Packer Let me start by saying, Nate and Russell are AWESOME and I LOVE MY NEW FOCUS!! I would have to say I had an interesting buying experience at Al Packer. I was referred by my boss who had purchased a new vehicle a few months prior. After a terrible initial appointment and horrible customer service from Richard M. I did not want to come back to Al Packer Ford. It was not until the manager, Russell gave me a call did I consider working with Al Packer again. Russell worked with me through my several emails (even on his day off) and calls to make sure I was getting the car I wanted. Also, he made sure I was picking the right financing options for my budget. The second time I visited the dealer, Russell introduced me to Nate. Nate, who sold me my vehicle was incredibly helpful. I am not fluent in cars or their features. Nate took the time to go over the specs of the car I wanted. He then took the time to find the car I wanted specifically with the specs and color -- so I did not have to pay for something extra I did not care about. The two other dealers (KOONS AND NORRIS) I spoke with did not do that. Lucky for me Nate is the Sync Master and set me up with my car very quickly (phone connections and settings). It goes without saying Nate and Russell are incredibly helpful and willing to work with each customer to make sure they get into the vehicle that you actually want. I also liked they were not pushy or annoying with upgrading for different things with the car. Overall I am happy with the referral and my Ford Focus...plus who does not love 6 free oil changes and awesome customer service. Go see Nate at Al Packer Ford White Marsh, you will NOT be disappointed. More

New Purchase The internet price of 31,900 was a come on. When I called the salesmen he quoted me a price of 32,800 , 900 more than the advertised priced. When I t The internet price of 31,900 was a come on. When I called the salesmen he quoted me a price of 32,800 , 900 more than the advertised priced. When I told him Al Packer advertised the vehicle for 31,900 he said I was not entitled to all of Fords Rebates. I called back the nest day and he changed his story again. He said Al Packer would sell the truck for 31,900 but added destination charges for 1,195.00 for a total of 33,095. The truck market is softening up and prices are coming down. But be careful of auto dealers like Al Packer Ford who advertise low prices on the internet and then add extra charges when you try to purchase the vehicle. Thought You Should Know More

New car purchase Our sales woman was great. She make my purchase quick and easy. She was knowledgable about the vehicle I was purchasing and took into consideration al Our sales woman was great. She make my purchase quick and easy. She was knowledgable about the vehicle I was purchasing and took into consideration all the features I was interested in. Total time was about 4 hrs. If you have bought a car before you know that was fast. Thanks Bernadette ! More

Used car purchase Stay away from this dealership, they change prices on you at the last minute, even if you have it in writing and approved by the general manager. The Stay away from this dealership, they change prices on you at the last minute, even if you have it in writing and approved by the general manager. They are condescending and do not care about the customer. More

Zachary Rhodes was very friendly, knowledgable, and offered excellent customer service during the entire car buying process. I will absolutely plan to use this car dealership again in the future and wa offered excellent customer service during the entire car buying process. I will absolutely plan to use this car dealership again in the future and was very happy with my experience there. Thank you Zachary and the entire team for helping me find the car that I was looking for and am very excited to be driving around town. More