Al Packer's White Marsh Ford

Always a great experience with Al Packers Ford. Bernadette Pinder was who we dealt with. I called her and told her what we were looking for and scheduled a time with her that worked for us. When we Bernadette Pinder was who we dealt with. I called her and told her what we were looking for and scheduled a time with her that worked for us. When we got there she had several Suvs we were looking for in our price range and ready for us to test drive. I couldn't of had a better experience. More

very unprofessional They joke about people credit and then when it was brought to the 3 managers all of them was laughing jerry was very rude he talked as if he's better They joke about people credit and then when it was brought to the 3 managers all of them was laughing jerry was very rude he talked as if he's better than you I don't want my ford car no more I have never been disrespected like this I work with inmates and they show more respect then this dealership More

Liars THEY FALSE ADVERTISE FEATURES ON YOUR VEHICLE AFTER YOU CALL THEM OUT ASK THEM TO FIX IT THEY BLOW YOU OFF. THEY WASTE YOUR TIME DON'T GO THEY FALSE ADVERTISE FEATURES ON YOUR VEHICLE AFTER YOU CALL THEM OUT ASK THEM TO FIX IT THEY BLOW YOU OFF. THEY WASTE YOUR TIME DON'T GO More

service Kevin Cousins was very helpful and informative when our car was serviced this week. We will definitely be back again next time. This was a most pleasa Kevin Cousins was very helpful and informative when our car was serviced this week. We will definitely be back again next time. This was a most pleasant experience. More

Bait and Switch Scammer I found a car there on the internet and liked the price. I called about it and told him (Richard) that I lived in NJ and it would take me 1.5 hours t I found a car there on the internet and liked the price. I called about it and told him (Richard) that I lived in NJ and it would take me 1.5 hours to drive there. I asked him if the car was still there and verified the price. Answer was yes and the price was correct. I drove down there with my wife and found the car that was listed on the internet to be new with only 6 miles on it actually was being used as a daily driver by an employee and had 2,100 miles on it and was filled with his personal possessions and trash. Plus the gas tank was empty. Since I told Richard we were interested in the car and he had about two hours to prep it for us to look at, you would have thought that he would have had the car prepped for a test drive before we got there - but NO! Very unprofessional to say the least. Plus the lie about the car being "new" with only 6 miles on it. Anyway, we drove the car thinking that they would fix the price to adjust for the mileage difference. After the test drive, we sat down to discuss the price and after about 15 minutes of him running back and forth to the printer and asking us questions about being a student or active duty military, he told us the price of this USED car was not the $23,650 shown on the internet for a NEW 6 mile car, but was in fact over $29,000 (including sales tax) because we weren't students or on active military duty. Funny that when we made the decision to drive down to see the car, THEY HAD 5 CARS THAT MET UR SEARCH CRITERIA, BUT WHEN WE GOT THERE, THEY COULDNT FIND THE OTHER 4 CARS. These guys are bait and switch scam artists. Stay away from them. We bought our new car in NJ for $23,990 and it was 4 wheel drive instead of their $23,650 (but really over $29,000) 2 wheel drive (same year, make and model). More

The BEST Experience EVER! I was so happy to have purchased my first new car ever, but on top of that, the experience made it a million times more exciting and non-complicated. I was so happy to have purchased my first new car ever, but on top of that, the experience made it a million times more exciting and non-complicated. I worked with Blake and he got me the same car I had been previously shopping for in the color I wanted and had one come from the factory. Valerie was the lady I worked with in finance and she is unbelievable. She was sweet, beautiful, attentive and efficient. Russell was the manager that helped in the process and he was completely awesome. Really helped in getting the deal done. Jon, the finance manager was so nice and he went above and beyond his job to make sure I would get the lowest interest rate possible for me. Everyone, please tell all your friends, families and co-workers that they need to go to Al Packer's when they're ready to buy a car! More

Great service I was looking for a ford focus at a reasonable price but what i got from Lance at Al packers white marsh ford was a great focus at an amazing price. I was looking for a ford focus at a reasonable price but what i got from Lance at Al packers white marsh ford was a great focus at an amazing price. From start to finish Lance was vey helpful, friendly and professional. More

My lunch hour yesterday I bought four tires from Dave Worth 6-9 months ago and came back yesterday to have the tires rotated and the oil changed. I arrived around 1:15 with a I bought four tires from Dave Worth 6-9 months ago and came back yesterday to have the tires rotated and the oil changed. I arrived around 1:15 with a lunch bag in my hand and the job was completed and I was out the door around 2:00. Very efficient service department and Dave is great to work with. Bill H. More

Best service and service prices I've never gotten treated any where like I do at Al Packer. I am so grateful someone recommended them to me . I trust Dave and anything he tells I've never gotten treated any where like I do at Al Packer. I am so grateful someone recommended them to me . I trust Dave and anything he tells me. I never mind any waiting I have to do. For me it is a truly pleasurable experience in the updated waiting room. You even have computers and cell phone chargers. With my hectic life and schedule being there is such a relaxing time to sit back and read many of the current magazines you have. It's so wonderful being there - please don't ever change and don't ever let Dave Worth leave and go anywhere else. More

Great Overall Experience My wife and I recently purchased a 2014 F-150 and had a great experience at the dealership. Nathan Burgess was our salesman, and he was excellent to My wife and I recently purchased a 2014 F-150 and had a great experience at the dealership. Nathan Burgess was our salesman, and he was excellent to work with. We never felt any pressure buy, but he checked in periodically as we were making our decision to ask if there was anything he could help with. We worked with Russell Martin on the price of the truck; which no other dealers were able to match. Upon arrival for our pick up appointment, everything went as expected, since we had completed all paperwork prior and we drove our new car off the lot within 1.5hrs. Our only reason for the 4 vs. 5 star rating was friendliness, not because of Nathan or Russell, but the finance manager who was obviously over whelmed and having a bad day. With that said, we were impressed that when we did get to the finance department, Valerie was not pushy, trying to sell an extended warranty or other add-ons. She simply asked, we said no, and that was the end of the conversation. We would recommend this dealership to anyone and this was by far our best car buying experience to date. Nathan was a pleasure to work with and we would definitely purchase another car from him. More