Al Packer's White Marsh Ford

Great Customer Support! I took my Edge for an oil change and a tire rotation. Dave Worth Jr. Was helpful and friendly when checking me in for my appointment. Whil I was wai I took my Edge for an oil change and a tire rotation. Dave Worth Jr. Was helpful and friendly when checking me in for my appointment. Whil I was waiting in the customer lounge, Dave came in to review the vehicle inspection report. The vehicle was in good shape except it appeared that the battery was weak. I told him that I had the dealership replace the battery less than two years ago. Dave said they would run a different test, and he would check my Maintenance history. The battery was defective, and since it was only about two years old, they would replace it at no charge. I was very pleased to know that the dealership and Ford was standing behind their products. All service was completed in a timely manner, and Dave kept me informed as the work progressed. Overall, I have been very pleased with Al Packer Ford and the folks that work there. More

David Worth who was very professional Went in for oil change was told approximate wait time which was a tad longer than told, David Worth technician was professional &courteous telling me Went in for oil change was told approximate wait time which was a tad longer than told, David Worth technician was professional &courteous telling me of services needed for my vehicle. The 19 pt check is one reason I have my oil changed at quicklane to be informed of needed services. More

Vehicle Maintenance I was very satisfied with the recent maintenance on my vehicle at Al Packer's Quick Lane. Antonio Mcdowell was my service advisor and, as always, was I was very satisfied with the recent maintenance on my vehicle at Al Packer's Quick Lane. Antonio Mcdowell was my service advisor and, as always, was very helpful. More

Great Experience I had an great experience at Al Packer. I emailed back and forth with their internet manager Josh Eichelberger and he set everything up for me so when I had an great experience at Al Packer. I emailed back and forth with their internet manager Josh Eichelberger and he set everything up for me so when I got their I signed the paperwork and left in my car 25 minutes later. Best buying experience ever. More

Reason I Come Back Nate Burgess is a great guy and has always taken care of me and my family. I will never buy a car from anywhere else. This is car number 6. Nate Burgess is a great guy and has always taken care of me and my family. I will never buy a car from anywhere else. This is car number 6. More

Rip offs I went there looking for a truck they had listed for $26000 and after using all rebates plus a ford x plan deal the truck was $30,000.The next thing w I went there looking for a truck they had listed for $26000 and after using all rebates plus a ford x plan deal the truck was $30,000.The next thing was they offered me $9,500 for a 2014 dart sxt rallye, really kbb has it listed for $5,000 more for trade in. More

OUTSTANDING EXPERIENCE, all the way around! I'm so glad I walked into Al Packer Ford White Marsh my sales preson Lance made it so easy and stress free. He took care of my every want in my new ca I'm so glad I walked into Al Packer Ford White Marsh my sales preson Lance made it so easy and stress free. He took care of my every want in my new car. I realized yesterday the process of buying a new car doesn't have to be stressful and awkward Al Packer and Lance took all that away. If you're in the market for a vehicle do yourself a favor and make Al Packer your first stop and it will be your only. More

EXCEPTIONAL VEHICLE SERVICING EXPERIENCE!!!! My Service Advisor Ryan Allinson was the BEST! Everything was set to go the minute I walked into the dealership to get my 2013 Ford Fusion serviced. My Service Advisor Ryan Allinson was the BEST! Everything was set to go the minute I walked into the dealership to get my 2013 Ford Fusion serviced. Ryan even had my car washed before having it brought around for me to leave... NO more yellow pollen on my charcoal gray Fusion! I would so recommend Al Packer Ford for service. It doesn't get any better than this! More

great dealership Great place to buy a car or truck from. We were treated so well we went back the next week an got a car we had seen while buying the truck week before Great place to buy a car or truck from. We were treated so well we went back the next week an got a car we had seen while buying the truck week before. More

They Bait and Switch with Pricing I drove 1.5 hours to look at a used truck. I called and verified they had it. After the test drive they gave me a price after I waited about 20 minu I drove 1.5 hours to look at a used truck. I called and verified they had it. After the test drive they gave me a price after I waited about 20 minutes while the sales person was doing whatever they were doing. When I saw the price I checked my phone. During the time I was on the test drive, they raised the price on the internet. It was a "mistake". They will also add about $1,900 in fees they call freight and whatever. They also refused to give me a price breakdown in writing and answer questions I had. It was by far the most uncooperative and worst dealership experience I ever had. They ultimately came down on the price, but I got jerked around so much I didn't trust that when I got down to buy the truck the figures would be correct of the work requested would be done. Sad part is I told them I had cash and would have bought the truck. Don't waste your time here. Look at their other online reviews. When I emailed the salesperson and told them I found another truck, I got an abrasive email back, which is what I expected from them... More