Al Packer's White Marsh Ford

Ford is lucky to have Al Packer I've gotten 3 vehicles at Al Packer (2010 F150, 2013 Escape, 2016 Explorer Sport) and Nate Burgess has been there through 2 of 3 purchases. He assiste I've gotten 3 vehicles at Al Packer (2010 F150, 2013 Escape, 2016 Explorer Sport) and Nate Burgess has been there through 2 of 3 purchases. He assisted in getting the right vehicle for me from beginning to end. Even after the purchase is complete, he still assists with issues, Sync training, and whatever other concerns the customer may have. The Al Packer Advantage is also a great perk. I've had great luck with the Service group as well; Billy Fitzgerald is very helpful and always takes care of my vehicles. Great dealership, great people! More

Great service at the quick labe Normally I don't use my time in writing reviews but with the quality of service I received from Tony the other day at the quick lane, l feel as If I h Normally I don't use my time in writing reviews but with the quality of service I received from Tony the other day at the quick lane, l feel as If I had to take the time. More

Great Customer Service Buying a vehicle can be a very tiresome experience. However, the last two vehicles my husband and I bought from Al Packer Ford, specifically Richard Buying a vehicle can be a very tiresome experience. However, the last two vehicles my husband and I bought from Al Packer Ford, specifically Richard Mlynski, the buying experience was extremely pleasant and enjoyable. Mr. Mlynski possesses excellent customer service skills and is extremely professional. I would definitely recommend Richard Mlynski to assist anyone with finding the perfect car deal. More

Al Packer Ford Service I appreciate the attention to detail that David Worth Jr. at Al Packer Ford provides. I brought my Explorer in for a oil change and tire rotation. A I appreciate the attention to detail that David Worth Jr. at Al Packer Ford provides. I brought my Explorer in for a oil change and tire rotation. A free inspection is included with the service. My air filter was really dirty David recommended changing it. With this change I noticed an immediate improvement in gas mileage. Thanks David!. More

Outstanding customer service. I am the first to admit I do not like buying cars or dealing with salesman but my experience with Al Packer White Marsh Ford and specifically Mr. Lanc I am the first to admit I do not like buying cars or dealing with salesman but my experience with Al Packer White Marsh Ford and specifically Mr. Lance Johnson was the best car buying experience I've had thus far. Mr. Johnson was extremely professional, excellent customer service skills. He made me feel like what I wanted was important and he worked with me to get me in my new Ford Explorer XLT. He took the time to work a deal I was comfortable with and he spent time going over all the gadgets that came with the car. More

Prompt service My service was done promptly and explained completely. The atmosphere was pleasant as always. My service rep Antonio McDowell was very polite and expl My service was done promptly and explained completely. The atmosphere was pleasant as always. My service rep Antonio McDowell was very polite and explained the services done on my explorer. More

Disappointed. Misleading,dishonest and rude. If I could give a rating of less than zero I would. Everything wrong with a dealership all rolled up into one cesspool. Misleading,dishonest and rude. If I could give a rating of less than zero I would. Everything wrong with a dealership all rolled up into one cesspool. More

Auto Work Antonio McDowell has excellent customer service and very friendly. He makes sure that I am satisfied with the service. I never had any problems with Antonio McDowell has excellent customer service and very friendly. He makes sure that I am satisfied with the service. I never had any problems with Ford Service Dept. The mechanics do a wonderful job. More

Great service as aways My service at AL PACKER was great as always my service rep. Antonio McDowell answered all of my questions that i had about my service. I was in and do My service at AL PACKER was great as always my service rep. Antonio McDowell answered all of my questions that i had about my service. I was in and done in less the 2 hours GREAT JOB AL PACKER AS ALWAYS More

Be Forewarned!!! Lies, Lies, Lies... Not just a great Guns & Roses album, this is apparently the corporate motto at Al Packers Ford in White Marsh. In short, the Lies, Lies, Lies... Not just a great Guns & Roses album, this is apparently the corporate motto at Al Packers Ford in White Marsh. In short, they bait you in the door with excellent prices on the internet, then when you examine a vehicle and tell them you'll take the deal at the advertised price, they come back with a final price over 5,000 dollars HIGHER than advertised. My experience there on 8/29/15 was simply TERRIBLE! The first lie they told was that the truck I wanted had been transferred days ago to another dealer. As I'm walking the lot not finding anything that interests me getting ready to leave, the sales rep asks if I'd consider a "demo". I said sure, let's take a look... turns out the "demo," is the exact truck (confirmed with the VIN on the window sticker that I printed off their website and brought with me to the dealer) that they lied about earlier when they said they had supposedly transfrerred to another dealer days ago. They then go on fumbling to explain away this first lie with numerous, evolving new lies. We ask if they will knock some money off since there is obvious damage to the truck (gouges in the 20" rim and scratches to three panels on the passenger side, they proceed to lie about how the truck was damaged... "Someone backed into the truck while it was parked here on the lot"... really, how is it then that the gouges in the rims clearly indicate this truck was in motion when the damage occurred... more lies are spewed to cover this lie. Next, indicate they will not knock off any money but they will fix the damages before delivery. I could go on & on, suffice it to say - having dealt with dozens of auto dealership in my life - I have NEVER seen a dealership lie so blatantly AND bait & switch on price so significantly. I pray someone in Maryland gives this dealership what they deserve and prosecutes their blatant bait and switch tactics under the following code: 2010 Maryland Code COMMERCIAL LAW TITLE 14 - MISCELLANEOUS CONSUMER PROTECTION PROVISIONS Subtitle 29 - False Advertising and Related Crimes Section 14-2903 - Bait and switch. § 14-2903. Bait and switch. (a) Prohibited.- A person may not advertise for sale merchandise, commodities, or service through an advertisement describing the merchandise, commodities, or service: (1) As part of a plan or scheme with the intent not to sell the merchandise, commodity, or service at the advertised price; or (2) With the intent not to sell the merchandise, commodity, or service. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 1 year or a fine not exceeding $500 or both. More