Al Packer's White Marsh Ford

Watch Out! I was given a price by Jarrett Judy over the phone and, based on our conversation, drove 2 hours to drive the truck I was quoted. My exact words, "so I was given a price by Jarrett Judy over the phone and, based on our conversation, drove 2 hours to drive the truck I was quoted. My exact words, "so just to confirm, the Internet price is what I will pay". His answer, yes. Arrived at dealership and Jarrett was too busy to meet at the time that HE made an appointment for me. Waited roughly 20 minutes for someone to help me. Test drove the vehicle. Returned and waited another 20 minutes for the sales person to meet with me again. Sat down, waited another 20 minutes to get pricing on the vehicle. The response, out the door, I wold be $6k over what I was told on the phone by Jarrett. Now I can understand tax, tags etc... but since I did not qualify for all of the rebates, price was much higher than the Internet price. Waited for the manager to be told the same thing. Ok, I want to see Jarrett. SORRY, Jarrett is busy with another customer. 3 hours later, I storm out of the dealership. Can we say "bait and switch"? These guys are professionals at deception. Bought my new F150 a few days later at Sheehy Ford, no hassle, truth and honesty. AL Packer Ford should be ashamed. More

Great service provided by Bernadette Pinder. This is my second time to purchase a car through her. Direct to the point & addressed what I needed right away. Also ab provided by Bernadette Pinder. This is my second time to purchase a car through her. Direct to the point & addressed what I needed right away. Also able to find the appropriate car according to my needs & budget. Will definitely work with her again in case i have to upgrade a new car in the future. More

Used Car Purchasers Beware Al Packer seems to be ok with new car purchases but watch used car purchases. Once you agree on a selling price for the vehicle with the sales person Al Packer seems to be ok with new car purchases but watch used car purchases. Once you agree on a selling price for the vehicle with the sales person, the numbers change when it goes to Finance. Usually several thousands of dollars. They have you focus on the monthly payment based on a higher interest, then get load approved on a lower rate and pocket the savings. If you request a certain length of months for financing, double check and make sure they did not add 3 months to it. (Ex. 72 months looks close to 75 months) Also the base selling price will change and if you point it out they claim there are shipping charges on a used car. ??????. If they advertise a certified warranty car and it has not been certified get it in writing they will certify it. They tell you to schedule it but you better have it in writing. When these items are brought to their attention they get very defensive and start yelling. They cursed and told me I was lying to them. More

Stay away from this dealership go elsewhere. Believe all the reviews that you read on this dealership quoting and agreeing on one price and then charging another. I bought a 2011 F go elsewhere. Believe all the reviews that you read on this dealership quoting and agreeing on one price and then charging another. I bought a 2011 Ford Mustang at the dealership on 12/05/2015 after arriving at the dealership I was told the price of the car was 12974.00. I pulled out my cellphone and showed the salesperson the price on the website was 10974.00. The salesman asked if he take my cell phone to show the sales manager I said OK. The salesperson came back after about 5 minutes and said they could do the price of 10974.00. I waited about an hour to an hour and half for financing. When I went back to financing in my haste and excitement I didn't notice that they had switched the price to 12469.00. When I called to ask why the price was different I have been given different answers from different people. Also they are refusing to refund me the 1495.00 that I was overcharged after the agreed upon and shook on price. More

Customer Satisfaction Harry Walker provided a complete detail on my vehicle at no charge to compensate for serious delays on body work repairs performed earlier in the year Harry Walker provided a complete detail on my vehicle at no charge to compensate for serious delays on body work repairs performed earlier in the year. He acknowledged my displeasure, apologized, and appropriately compensated me with service gift cards and a full detail. I am a loyal customer. I always bring my vehicle to Al Packer for service, but this was my first visit to the body shop and would have been my last had he not rectified matters. I was most appreciative of his efforts and my detail was fabulous! More

Great service. Arnold Silverman got my wife and I in and helped us to get the best car buying experience we've had to date. No hassles, deceptive talk or hyperbole. Arnold Silverman got my wife and I in and helped us to get the best car buying experience we've had to date. No hassles, deceptive talk or hyperbole. We leased two vehicles and was very satisfied with the services. My wife and I both got the vehicles we wanted. More

Excellent Saleman Service I'd like to thank Mr. Lance Johnson for his excellent service & knowledge in getting me into a new F350 Ford diesel. I would absolutely recommend h I'd like to thank Mr. Lance Johnson for his excellent service & knowledge in getting me into a new F350 Ford diesel. I would absolutely recommend his services and also Al Packer Ford of White Marsh MD Great 5 star***** job. Teddy Canton MD More

Great buying experience I was interested in ordering a 2016 Ford Escape. I contacted several dealers in the Baltimore-Washington area. Al Packer Internet Sales Director Josh I was interested in ordering a 2016 Ford Escape. I contacted several dealers in the Baltimore-Washington area. Al Packer Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski contacted me. Mr. Eichelberger and Mr. Mlynksi were very knowledgeable about the ordering process and the available options. We exchanged emails as I had a lot of questions and they answered all my questions in a straightforward and professional manner. I felt very comfortable ordering the car with them. After the car was delivered, Mr. Mlynski went over every detail in the car's features and options and assisted in setting up Sync 3 voice commands. Business Manager Jimmy Bartkowiak handled the finance. He was courteous and knowledgeable in explaining all the paperwork. I would highly recommend Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski for internet sales. All in all, a great car buying experience. More

Very easy to deal with Bernadette Pinder was very knowledgeable and informative about our choices and availability of vehicles. The deal took less time than we expected. We Bernadette Pinder was very knowledgeable and informative about our choices and availability of vehicles. The deal took less time than we expected. We immediately were shown the car we had seen on the internet site. We took it for a test drive and liked it . Bernie explained the features and options completely and set up things for us. We were able to take immediate delivery and are extremely satisfied. There was no extraneous hassle and we were done very quickly. Thanks, Bernie. More

The BEST experiance I've ever had in buying a car Justin Skipper---YOU DE BEST, BAR NONE. I cannot think of a single thing that you could have done better that you did not do. From a single phone call Justin Skipper---YOU DE BEST, BAR NONE. I cannot think of a single thing that you could have done better that you did not do. From a single phone call to start with, to your meeting us at the front door,(with the car out in front) the process went just a smooth as anyone could expect. The results were that we left in the new car that we were looking for, at a price that was acceptable and with smiles all the way around. Thanks, Justin, I would deal with you and Al Packar again without second thoughts. One other thing.....we came from a morning session with Bob Bell Ford that treated us like it didn't matter to them if we bought a car from them or not....guess what... WE DIDN'T! This is not to forget your finance manager who handled the paperwork without a hitch. Thanks Jon (shame on me but I cannot recall your last name) for a smooth transaction! Thomas Powell Pasadena More