Al Packer's White Marsh Ford

Christopher Kleinsmith in Service Department Chris provided top notch customer service with my 2016 Explorer. He assessed the problem, informed me of the options and kept me informed on status u Chris provided top notch customer service with my 2016 Explorer. He assessed the problem, informed me of the options and kept me informed on status until the vehicle was ready. Chris is an asset to the Al Packer Service organization. More

Service Manager Experience Tony Mcdowell Antonio (Tony) McDowell provide a great experience when entering his quick lane at Al Packer White Marsh. He is very knowledgable of the the type of p Antonio (Tony) McDowell provide a great experience when entering his quick lane at Al Packer White Marsh. He is very knowledgable of the the type of person you are and how important your vehicle is to you on a daily basis. He is focused and has a knowledge team that have you in out within exceptional time. If nota enterprise vehicle is waiting to take you on your way. Thank Tony job well done! More

VERY KNOWLEGEABLE, STEVE LEFKO WAS A TREMENDOUS HELP ORDERING US OUR NEW FORD EXPLORER. HE KEPT US INFORMED OF ITS PROGRESS EVERY STEP OF THE WAY AND CALLED US RIGHT AW STEVE LEFKO WAS A TREMENDOUS HELP ORDERING US OUR NEW FORD EXPLORER. HE KEPT US INFORMED OF ITS PROGRESS EVERY STEP OF THE WAY AND CALLED US RIGHT AWAY WHEN IT CAME IN. WE ARE VERY HAPPY WITH OUR EXPLORER AND HAD A WONDERFUL EXPERIENCE. More

Tony McDowell in the Service Department has been great. For the most part the Service Dept. has been great, however, the paint peeling off the front hood of my 2011 Ford Explorer Limited is horrible. I spo For the most part the Service Dept. has been great, however, the paint peeling off the front hood of my 2011 Ford Explorer Limited is horrible. I spoke with Bill Crumley (service manager)3-4 times the past year or so, with ZERO satisfaction, regarding the paint peeling. He simply kept putting me off and comtinued to tell me to come back at a later date. I did come back 2-3 times only to ear more BS from Mr. Crumley. I attempted to speak with Crumley's supervisor, Billy Fitzpatrick 3-4 times, but I was always told he wasn't there, and he never returned any phone calls. When I buy an expensive vehicle, I honestly expect Ford and/or Al Packer to do something to take care of the peeling. Crumley even admitted that it is a Ford problem and told me the hood needed to be replaced, and not re-painted, and that a new hood was $1500. I offered to pay $750 if Al Packer would eat the other $750...we know what the reply was !!! More

purchase this is the second vehicle purchased from Al Packers Ford. Bernadette Pinder was an excellent sales person. She listen to all we said and made sure to this is the second vehicle purchased from Al Packers Ford. Bernadette Pinder was an excellent sales person. She listen to all we said and made sure to show us what we wanted and answer all our questions. I would refer her and Al Packers to friends and family. More

Great service Good Morning, I have three Ford vehicles which I get services at Al packer Ford. I have had Mr. David Worth many times to take care of my vehicles whe Good Morning, I have three Ford vehicles which I get services at Al packer Ford. I have had Mr. David Worth many times to take care of my vehicles when they need servings. He has always done a great job. Thanks to the service department at Al Packer Ford. Joe More

Awesome Experience This is the third vehicle that I've bought from Al Packer and the second that I've dealt with Richard Mlynski. Mr. Mlynski listened to my concerns an This is the third vehicle that I've bought from Al Packer and the second that I've dealt with Richard Mlynski. Mr. Mlynski listened to my concerns and understood my financial situation and I left the dealership with a big smile. If I need a new car or truck I will be going back to Richard Mlynski . He is a good guy and very thoughtful and I appreciate all the help he gave me. More

Quick and Painless Steve Lefko by far is the Man to see. This is my 2nd Ford F-150 I have purchased from Steve with Al Packer's White Marsh Ford and let me say that he i Steve Lefko by far is the Man to see. This is my 2nd Ford F-150 I have purchased from Steve with Al Packer's White Marsh Ford and let me say that he is Fact and to the point about treating the customer with respect and making sure it is painless for the customer. He is straight forward and no-nonsense kind of Gentleman. I will for sure be back for my 3rd Truck. More

Excellent Dealership Purchased several cars from this dealership and always go back to the same salesman. Jerrett Judy was helpful and very patient with what I was looking Purchased several cars from this dealership and always go back to the same salesman. Jerrett Judy was helpful and very patient with what I was looking for. No pressure and even called back to see how I was liking my new car. Would recommend this salesman and dealership to anyone. More

No pressure buying I walked into Alpacker with low expectations on getting a new car. I knew I owed a lot on my trade and had been sent away from other dealers. Instead I walked into Alpacker with low expectations on getting a new car. I knew I owed a lot on my trade and had been sent away from other dealers. Instead of giving me the cold shoulder Alpacker took their time and really tried to help me. Not only did they give me more for my trade but we found a car with enough incentives that I didn't have to add any negative equity. Never did I feel pressured or rushed into making a decision. I've purchased lots of cars and this was by far my best experience. More