Al Packer's White Marsh Ford

Great service Unfortunately I was in an auto accident and took my car to this location for repair. What great service, Harry Walker kept in constant contact regard Unfortunately I was in an auto accident and took my car to this location for repair. What great service, Harry Walker kept in constant contact regarding my vehicle, and everything was completed on time and was handled very professionally. I was completely amazed by the work that was done, you could not tell it was in an accident. They detailed my car even cleaned my windshield inside and out, everything was so easy and there were no surprises. More

Bait and switch dealership Beware of this dealer advertising cars for one price then adding all sort of "fees" to the final price. I was searching for a reliable used car for my Beware of this dealer advertising cars for one price then adding all sort of "fees" to the final price. I was searching for a reliable used car for my daughter. We found a couple on this dealers website and made an appointment to come look. The sales person was professional but the price was not what was advertised. We knew there would be taxes, tags and the customary bs dealer processing fee of a few hundred $ and were prepared for that. However when told that there was a $895 transportation fee and over $1,000 inspection fee, that pushed the price well over what would be considered a fair price. If we had any idea of the true price for which they were trying to sell this vehicle we would not have wasted our time. They offered to negotiate the new price but I felt if their business practice was based on deception then this is not the place we wanted to spend our money. I understand and appreciate the dealership has to make a profit but when you conceal and attempt to charge extremely inflated fees - I mean $895 for transportation... Did someone drive it from CA? We found another similar vehicle later that day for a fair price and didn't feel like I had to take a shower after the deal was done. More

Outstanding Our sales rep was Richard Mlynski, he met all of our needs, my wife was looking for a specific monthly price and it was met with a car that had more f Our sales rep was Richard Mlynski, he met all of our needs, my wife was looking for a specific monthly price and it was met with a car that had more features than the other dealership. They have since called to make sure everything was perfect which it is. More

Great Service...focused on lifelong satisfaction I return here time and time again because Al Packer White Marsh Ford is focused on getting it right. They treat me like im a lifelong customer instead I return here time and time again because Al Packer White Marsh Ford is focused on getting it right. They treat me like im a lifelong customer instead of trying to make a quick buck. When I had an issue with my vehicle when it was days out of warranty...they covered it anyways after their techs determined it was likely faulty for a while...i didnt have to ask or state my case...they just took care of it. The staff is friendly and ive never felt pressured of upsold. The dealership is a bit out of my way but its worth the trip every time...5 Stars!! More

Ask for Patrick!!! I purchased a new suv and Patrick Hutchins was phenomenal. I have never purchased anything from out of state. It was a little scary but for every ques I purchased a new suv and Patrick Hutchins was phenomenal. I have never purchased anything from out of state. It was a little scary but for every question or concern I had, he was very informative and helpful. I love my new car. The real question.... would I buy from them again, absolutely. Hands down, I am very pleased with the transaction. Thanks again Patrick! More

Exceptional Service I have always gone to Al Packer White Marsh for service on my Fusion. It may be pricey in comparison but they offer rewards,rebates,shuttle, and I fe I have always gone to Al Packer White Marsh for service on my Fusion. It may be pricey in comparison but they offer rewards,rebates,shuttle, and I feel they know me and my car. Dave Worth has been my service rep many times and he has been great, honest, not high pressure, what more could you ask for. More

Quick lane visit my quick. Lane visit was totally effortless. Fast, easy affordable. They make your visit enjoyable. When in the market for a new vehicle...this is whe my quick. Lane visit was totally effortless. Fast, easy affordable. They make your visit enjoyable. When in the market for a new vehicle...this is where I will visit. More

My best new car Buying experience to date I would like to send my deepest thanks to Lance Johnson for his assistance with helping me through the experience of purchasing a new vehicle. He was I would like to send my deepest thanks to Lance Johnson for his assistance with helping me through the experience of purchasing a new vehicle. He was very professional, and courteous. He did not make me feel rushed, or feel like a number. It was a pleasure talking to him for the few hours I was at the dealership getting everything completed. He was patient with me as I was there alone with my two kids, but it was the only free time I had available to come see the truck. I would do business again with Lance or Al Packer in a heartbeat. More

Great service experience I needed a basic service and my tires replaced. Aaron younger was very knowledgable and took care of me from start to finish. This is the only dealer I needed a basic service and my tires replaced. Aaron younger was very knowledgable and took care of me from start to finish. This is the only dealer I ever come to, they are honest and professional. Also had my vehicle back to me quickly. More

Great buying experience I would like to extend my greatest gratitude to Lance Johnson, He was very professional and courteous. Unlike other sales persons at other dealerships I would like to extend my greatest gratitude to Lance Johnson, He was very professional and courteous. Unlike other sales persons at other dealerships, Lance "always" returned my phone calls when he was unavailable. Also, I'm very particular when it comes to buying a new vehicle because I am a car enthusiast.I purchased a "beautifully loaded" 2016 Edge Sport. Lance was more than obliging to see that all my request were honored from delivery to the dealership to delivery to me. He went over and above his usual duties to make by buying experience a pleasant one. If anyone asked where I purchased my new vehicle from, I would say Al Packer Ford in White Marsh and then I would tell them "see Lance Johnson". More