Al Packer's White Marsh Ford

If you’re in the market, Lance Johnson in sales and Aaron Younger in service. Very helpful. Made things easy. Would definitely buy there again! Younger in service. Very helpful. Made things easy. Would definitely buy there again! More

Strange shutdown Aaron Younger was so supportive to work with. My 2019 Ford Edge shut down completely at a traffic signal. I was able to put it in park and restart Aaron Younger was so supportive to work with. My 2019 Ford Edge shut down completely at a traffic signal. I was able to put it in park and restart but had to make sure the auto shut down was off. Aaron had never heard of it doing that. When it did it again the next morning he researched the problem and had me come in and test drive it with a tech. Luckily it did it again and it got to spend the night. They found out it was the battery - and replaced it and so far everything is fine. More

Aaron was very helpful. We didnt resolve the issue there but he pointed me in the right direction to resolve the issue. Good customer service but he pointed me in the right direction to resolve the issue. Good customer service More

Excellent Dealership Al Packer Ford is in my opinion how every dealership should be. The facility was exceptionally clean, roomy and organized. Not only is the facility ni Al Packer Ford is in my opinion how every dealership should be. The facility was exceptionally clean, roomy and organized. Not only is the facility nice, their efficiency was just as good. My salesman Tom Miller was always quick to get back to me with any concerns including after the car purchase. One would think the urgency to get back to you after the sale would drop but not here. I'm looking forward to servicing my car at this dealership as well. More

Purchasing a new truck The dealership layout is easy to find what your are looking for. The sales team was very helpful Ryan was my sales rep , he was top notch. Floor manag The dealership layout is easy to find what your are looking for. The sales team was very helpful Ryan was my sales rep , he was top notch. Floor manager was Russell Martin he went out of his way to make sure I got the best deal possible like price, financing, rebates . The whole team stayed an hour and a half after closing time to finalize the deal for me. Thank you all, best new truck purchase ever. Thanks Scott Doane More

Vehicle Purchase I really enjoyed working with salesman Tom Miller in purchasing my Ford Edge ST. He was very knowledgeable about the vehicle and patiently answered a I really enjoyed working with salesman Tom Miller in purchasing my Ford Edge ST. He was very knowledgeable about the vehicle and patiently answered all my questions. Tom even took the time to call me at home to clarify something I had mentioned in a conversation three days earlier. I am very pleased with the whole buying experience. More

Visited on wed 2/5/2020 things did not go as planned unlike other dealerships contacted Mr Russell Martin he went out of his busy day to take care of me and my problem.He is the general mgr.Thanks for unlike other dealerships contacted Mr Russell Martin he went out of his busy day to take care of me and my problem.He is the general mgr.Thanks for giving me your time when i needed it.You make Ford and Al Packer proud.Don miller More

I drove down from New Jersey to see a truck I found on the internet and was surprised to see it was just as listed on the website. Expecting it to not be there, I purchased the transit and drove it hone t the internet and was surprised to see it was just as listed on the website. Expecting it to not be there, I purchased the transit and drove it hone the same day. More

Steve Leftco was very helpful with my purchase as well as Jim the finance guy . I would recomend these guys if your looking to buy Jim the finance guy . I would recomend these guys if your looking to buy More

Mr. Lance Johnson was knowledgeable, friendly and provided me with good information regarding the vehicle I wanted. He made my experience effortless. Thank you l provided me with good information regarding the vehicle I wanted. He made my experience effortless. Thank you l More