Al Packer's White Marsh Ford

Badass Salesman for Badass Raptor Found a race red raptor at reasonable price without dealer markup at this place. Found it online. Arnold returned the call that night. I pulled the tr Found a race red raptor at reasonable price without dealer markup at this place. Found it online. Arnold returned the call that night. I pulled the trigger and bought the car with minimal Paypal deposit. The vehicle was ready the next day. I have decent credit rating. Paid on a saturday with personal check, banks closed, and not certified. Based on my credentials, it was a piece of cake. My wife and I drove down from NYC and drove the Raptor back in my convoy. The next day, I checked the engine thoroughly and found an obscure vacuum line controlling the 4WD, severed? Upon closer look it was gnawed by likely a squirrel. Although it was Sunday, I called Arnold and he called me back. He hooked me up with Aaron Younger in service who volunteered to pay for the repair, even though warranty does not cover acts of god. Brought the Raptor to Tower Ford in Great Neck NY, they ordered the part, and gave us a loaner car. They inspected and road tested the vehicle. Thank you Arnold and Aaron. The staff was friendly, showroom modern and clean. Lot outside looked like they had 500 cars and sooooo many trucks. Salesman and service really felt bad about my situation and stepped up to the plate. PS: Car was waxed and polished with armour all on the wheels. Boy, the car radiated that day. David More

Application of Crystal Fusion Aaron Younger was my service guy. He was very professional and did everything possible to taske care of my vehicle and to make sure I was happy. Da Aaron Younger was my service guy. He was very professional and did everything possible to taske care of my vehicle and to make sure I was happy. Dawn More

2018 Ford Explorer Sport Nate Burgess was great. I really enjoyed my experience. The 2018 Ford Explorer Sport is exactly what I needed. Perfect for me and my family. Nate Burgess was great. I really enjoyed my experience. The 2018 Ford Explorer Sport is exactly what I needed. Perfect for me and my family. More

Friendly Nate was super friendly and knowledgeable! He even stayed late so we could get it all done. I have to say they did a great job at helping us understa Nate was super friendly and knowledgeable! He even stayed late so we could get it all done. I have to say they did a great job at helping us understand all of our options, etc. More

Awesome From the minute I walked in the dealership I was treated with respect. Lance Johnson, my sales person, was knowledgeable, professional, and didn't pus From the minute I walked in the dealership I was treated with respect. Lance Johnson, my sales person, was knowledgeable, professional, and didn't push me into a sale. I'd recommend Al Packer Ford to anyone considering a new Ford vehicle. More

Great Service Great place great service always feel confident when I leave that my car is in the best shape it can be Tony and Dave always take good care of you Great place great service always feel confident when I leave that my car is in the best shape it can be Tony and Dave always take good care of you More

Great service Great service. The service people were easy to deal and everything was completed in a timely manner. All the work was warranty related issues. Thank y Great service. The service people were easy to deal and everything was completed in a timely manner. All the work was warranty related issues. Thank you More

Working with Troy Thacker This was my first experience with Al Packer Ford. Troy Thacker was outstanding in communicating and assisting me. He made my wife and feel very welco This was my first experience with Al Packer Ford. Troy Thacker was outstanding in communicating and assisting me. He made my wife and feel very welcome and relaxed in handling this transaction. Also, I had the opportunity to meet the General Manager, the Customer Relatons Manager and the Finance Manager and everyone was extremely helpful. FYI, I spent the past 20 years working with senior executives of Forrune 500 Companies on the topic of Customer Experience and my experience with Troy Thacker deserves a 5-star rating. More

Aaron Younger provided everything a customer deserved Aaron Younger and the staff were courteous and helpful. The shuttle driver was prompt and pleasant. I have never used Al Packer before but I would d Aaron Younger and the staff were courteous and helpful. The shuttle driver was prompt and pleasant. I have never used Al Packer before but I would definitely return. Thank you. More

Very nice experience Mr Nate Burgess was very helpful in getting my car. He was very professional I got everything I wanted in the car. Thank you Mr. Nate for everything. Mr Nate Burgess was very helpful in getting my car. He was very professional I got everything I wanted in the car. Thank you Mr. Nate for everything. More