Al Packer's White Marsh Ford

Continue to be THRILLED with Al Packer’s White Marsh Ford!! Purchased my Explorer 2 years ago.... Absolutely love driving it. Have continued to use the service center for regular maintenance. Al Packer WM ma Purchased my Explorer 2 years ago.... Absolutely love driving it. Have continued to use the service center for regular maintenance. Al Packer WM makes it so easy.... You can schedule your appointment on-line and get detailed confirmation email. Up to you - drop car off the evening before; wait for your car in their comfortable lounge; take advantage of their shuttle service which will take you home and pick you back up when your car is finished. Service representatives are knowledgeable, friendly and extremely helpful. No pressure or overselling. It’s a great relief to have confidence in the Al Packer WM team!! More

Chevy maintenance by a Ford dealer Having been referred to Al Packer Ford Service, I have been a happy camper every since. My 2008 Chevy Avalanche had been service by a local Chevrolet Having been referred to Al Packer Ford Service, I have been a happy camper every since. My 2008 Chevy Avalanche had been service by a local Chevrolet dealer since 2011. Every time I took it there, there was a problem, I paid to have it fixed and then I still had problems. In addition, one of the repairs that I know I paid to have done, they told me I did not. I spent close to $10,000 in maintenance with the Chevy dealer. Since being referred to AL Packer Ford, Tony McDowell in 2016, other than brakes, oil changes, light fixtures and tires, I have not had any real maintenance cost. I have not had to take my vehicle back for the same problem twice. The service they provide is so great. More

Thank you! Nate Burgess and Antonio McDowell The experience at Al Packer Ford is always excellent! I love dealing with Antonio McDowell. He goes out of his way to ensure the customer is treated l The experience at Al Packer Ford is always excellent! I love dealing with Antonio McDowell. He goes out of his way to ensure the customer is treated like a king or queen. Nate Burgess will get you the best deals and interest rates in accordance with your credit score of course. I have bought my last two vehicles here. A Ford Explorer Sport and a Ford Focus ST. Outstanding vehicles. The after care services and their Service center employees are super friendly and helpful. Even the finance management are very understanding of any financial situations you have and will work with you for your best options. Hands down, I will only buy my vehicles from Al Packer Ford!!! Thank you Nate Burgess, Antonio McDowell, and to the whole team at Al Packer! You make life easy!!😀👍 More

Frank was great My sales consultant, Frank Janezic was very friendly and accommodating with me. He took his time with me trying to decide between 2 Explorers. Everyon My sales consultant, Frank Janezic was very friendly and accommodating with me. He took his time with me trying to decide between 2 Explorers. Everyone at Al Packer dealership makes me feel welcome when I go there. This is why I went there to purchase my second Explorer from them. More

My experience Very professional, curtieass and on time a pleasant service call have had service here since car was purchased and will keep coming back thanks to all Very professional, curtieass and on time a pleasant service call have had service here since car was purchased and will keep coming back thanks to all More

Excellent Service as usual I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer, 2010 Escape & 2016 F-150 pickup. I have a dealer within a mile of my house but it’s worth the 8 mile trip to take advantage of the excellent service More

Service My service advisor, Christopher Kleinsmith was so professional and he got the job completed as soon as possible! I would recommend the service dept. My service advisor, Christopher Kleinsmith was so professional and he got the job completed as soon as possible! I would recommend the service dept. at Al Packed Ford More

Antonio McDowell I came in with no appointment. Antonio was courteous and helpful. I am satisfied totally with his customer service. I will return for service. The rec I came in with no appointment. Antonio was courteous and helpful. I am satisfied totally with his customer service. I will return for service. The recalls were handled and the shuttle came to get me. More

Great job on my suv He took care of the problem he had my vehicle back to me fast. he was a man of his word.. it's good to have a promise keep but a car dealership He took care of the problem he had my vehicle back to me fast. he was a man of his word.. it's good to have a promise keep but a car dealership More

Oil change & check up Took truck in for oil change , They found radiator hose clamp leaking, probably saved time , tow and money . Thanks guys , see you all next trip... Took truck in for oil change , They found radiator hose clamp leaking, probably saved time , tow and money . Thanks guys , see you all next trip... More