Al Packer's White Marsh Ford

Horrible customer service. Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoi Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoid this dealership like the plague. They use bait and switch tactics on pricing and flat out lie to their customers. My recent purchase was without a doubt the worst buying experience of my life. Once they have you “hooked” on a vehicle you are no longer important and they will tell you anything you want to hear to keep reeling you in like a fish on a hook. Nothing but, lies for weeks and when the truck finally came in, a full 10 days after the promised delivery date, they just handed me the keys. No going over of the truck. No offers for service. Just here it is and get out. The salesman actually asked me not to fill out the customer survey from Ford! If you do venture into this dealership please avoid dealing with Jimmy Lowry (sales manager) and Lance Johnson (sales associate). They are master liars and they will rip you off. They completely ignored my repeated questions about the advertised Ford A-Z pricing that would have saved me over $4,000.00! Once your deal is written up they will lie to you about anything and everything and they will not honor the advertised pricing. Had this not been a limited edition truck that was extremely hard to find I would have walked away immediately. They screwed me over. Please don’t let this happen to you. I will never go back for anything and will tell anyone that will listen to do the same! More

Great job Dave who is head of the service dept did a great job on my install of my new tries. They were able to beat the tire prices on what i found out, Great Dave who is head of the service dept did a great job on my install of my new tries. They were able to beat the tire prices on what i found out, Great job More

Went in to get my car serviced They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful emp They are always very professional. They always get everything done quickly and effectively. All in all this is a great dealership, with wonderful employees. They all do great work More

Excellent Service The staff was very accommodating and provided excellent service when I came in for my state inspection. The shuttle service and status updates on my c The staff was very accommodating and provided excellent service when I came in for my state inspection. The shuttle service and status updates on my car were extremely convenient. More

Al Packer Ford White Marsh Chris Kleinsmith has always been wonderful to work with. When I called,he answered all my questions about what I could expect. My visits with my truck Chris Kleinsmith has always been wonderful to work with. When I called,he answered all my questions about what I could expect. My visits with my truck are nothing short of amazing and I’m never waiting too long for any service. Thank you guys so much! More

Enjoyed Working with Frank Frank Janezic was my sales rep and found me a car halfway across the country. I requested a specific color that I was having a difficult time finding. Frank Janezic was my sales rep and found me a car halfway across the country. I requested a specific color that I was having a difficult time finding. Frank found the car in 3-4 days. Didn’t pressure, was honest and pleasant to deal with. More

Service specialist listen to my concerns Always taken care of any problems I have had in the past .. I am currently in the service department for rear axel repairs and so I . Always taken care of any problems I have had in the past .. I am currently in the service department for rear axel repairs and so I . More

Fast & Friendly Everyone at Al Packer was extremely nice & accommodating! I've been to other dealerships in the area & no one comes close. My whole family loves & use Everyone at Al Packer was extremely nice & accommodating! I've been to other dealerships in the area & no one comes close. My whole family loves & uses Al Packer Ford! More

Oil change I came in from Vermont needing an oil change (I wasn’t able to get to my dealer there, as I’m working out of state). Antonio McDowell was very friendl I came in from Vermont needing an oil change (I wasn’t able to get to my dealer there, as I’m working out of state). Antonio McDowell was very friendly, patient, and knowledgeable. He took me into the service area to show me that I was needing tires, also, and worked up an estimate and offered his advice on the tires. I would go back again to Al Packer with my Escape. More

2018 F-150 Nate was great from start to finish. The entire team is well organized. Great people, great truck. Overall a pleasant group of people. Very happy. Nate was great from start to finish. The entire team is well organized. Great people, great truck. Overall a pleasant group of people. Very happy. More