Al Packer's White Marsh Ford

Bad customer service in sales dept My daughter Purchased a 2016 escape from al packer which was a certified pre owned vehicle. The vehicle was on the lot on Wednesday January 9 from th My daughter Purchased a 2016 escape from al packer which was a certified pre owned vehicle. The vehicle was on the lot on Wednesday January 9 from the auction and my daughter and I went to look at it Thursday January 10th I. The evening after work.my daughter went through her own finance company and since it was night time you really can’t see how clean it is inside.i took vehicle back to packer on January 15th to show the manager on duty who happened to be win and I only wanted 5 minutes of his time to show him how dirty vehicle was inside and I even brought a flashlight.there was no customers in the sales area and the receptionist said to give him five minutes so I waited ten minutes and she came to me and said he didn’t have time and he would call me.never heard from him at all.the next day frank the sales person called me to see what was going on and I proceeded to tell him wyn was _ ________ and should not be working there.i did not want it cleaned that night I just wanted to show him what I was there for.so my daughter set it up with frank to have it cleaned on Friday Jan 18th.she picks car up that evening and isn’t happy so I look at it and like I said I understand it is a used vehicle it looked bad.i took vehicle back to packer on Jan 19th which is today and frank brings wyn out to look at it.i show him the issues and he says we have done what we can and walks back into the showroom.i try to call frank and he won’t answer phone.i have never seen a used certified vehicle leave a dealership looking the way it does.i can take my fingers and get dirt off the cargo area panels. More

A very good buying experience My sales person (Bernadette Pinder) was very experience and worked hard for me to make this buying experience a pleasure. I would send my friends to h My sales person (Bernadette Pinder) was very experience and worked hard for me to make this buying experience a pleasure. I would send my friends to her if they are looking for a new vehicle. More

Great experience Came in late (~7 pm) and after visiting several other dealers in the area. Was immediately impressed by being warmly greeted. My sales rep Bernadette Came in late (~7 pm) and after visiting several other dealers in the area. Was immediately impressed by being warmly greeted. My sales rep Bernadette Pinder was fantastic. She was extremely knowledgeable and helped me find the exact truck I was looking for. She was fair and transparent in the negotiation process. I walked out by 10pm with a brand new F150 and couldn’t be happier. More

Service Bob Bayer provided excellent service for my vehicle repair. He found that the repair was covered under the original Ford warranty so there was no char Bob Bayer provided excellent service for my vehicle repair. He found that the repair was covered under the original Ford warranty so there was no charge. The water pump and drive belt were covered. Thanks Bob! More

Oil change They were on time. I didn't have to wait long. It was only about an hour for my oil change. Nice people. Clean place. They were on time. I didn't have to wait long. It was only about an hour for my oil change. Nice people. Clean place. More

The service can't be beat! No fuss, no muss! Steve Harrel is my contact when I go there for service and no time is wasted in getting the work accomplished. He thoroughly expla No fuss, no muss! Steve Harrel is my contact when I go there for service and no time is wasted in getting the work accomplished. He thoroughly explains what was done, and ensures that I am completely satisfied with my visit. Then I come home in a freshly washed F-150. More

EASY TO DEAL WITH ! GREAT INVENTORY FAIR PRICES EASY TO DEAL WITH ! TROY THACKER VERY GOOD TO DEAL WITH HE GETS THE JOB DONE IN FAIR AMOUNT OF TIME ! GREAT INVENTORY FAIR PRICES EASY TO DEAL WITH ! TROY THACKER VERY GOOD TO DEAL WITH HE GETS THE JOB DONE IN FAIR AMOUNT OF TIME ! More

Very nice dealership Everyone was very nice but Bernadette Pinder was just totally AMAZING!!! She went way above and beyond expectation...She took the time to sink my phon Everyone was very nice but Bernadette Pinder was just totally AMAZING!!! She went way above and beyond expectation...She took the time to sink my phone and was in rain putting my tags on . More