Al Packer's White Marsh Ford

Service Bob Bayer provided excellent service for my vehicle repair. He found that the repair was covered under the original Ford warranty so there was no char Bob Bayer provided excellent service for my vehicle repair. He found that the repair was covered under the original Ford warranty so there was no charge. The water pump and drive belt were covered. Thanks Bob! More

Oil change They were on time. I didn't have to wait long. It was only about an hour for my oil change. Nice people. Clean place. They were on time. I didn't have to wait long. It was only about an hour for my oil change. Nice people. Clean place. More

The service can't be beat! No fuss, no muss! Steve Harrel is my contact when I go there for service and no time is wasted in getting the work accomplished. He thoroughly expla No fuss, no muss! Steve Harrel is my contact when I go there for service and no time is wasted in getting the work accomplished. He thoroughly explains what was done, and ensures that I am completely satisfied with my visit. Then I come home in a freshly washed F-150. More

EASY TO DEAL WITH ! GREAT INVENTORY FAIR PRICES EASY TO DEAL WITH ! TROY THACKER VERY GOOD TO DEAL WITH HE GETS THE JOB DONE IN FAIR AMOUNT OF TIME ! GREAT INVENTORY FAIR PRICES EASY TO DEAL WITH ! TROY THACKER VERY GOOD TO DEAL WITH HE GETS THE JOB DONE IN FAIR AMOUNT OF TIME ! More

Very nice dealership Everyone was very nice but Bernadette Pinder was just totally AMAZING!!! She went way above and beyond expectation...She took the time to sink my phon Everyone was very nice but Bernadette Pinder was just totally AMAZING!!! She went way above and beyond expectation...She took the time to sink my phone and was in rain putting my tags on . More

I would give zero stars if possible Do not go to Al Packer’s White Marsh Ford. This has been, by far, our worst car buying experience ever. We purchased a Ford Certified Pre-Owned 2016 F Do not go to Al Packer’s White Marsh Ford. This has been, by far, our worst car buying experience ever. We purchased a Ford Certified Pre-Owned 2016 Ford Explorer from Al Packer’s in October 2018. We traded in a 2016 Ford Explorer XLT with second row bench seats to upgrade to a 2016 Ford Explorer Limed with second row bucket seats. We worked with two different sales people there. The first one was terrible. While I was at the dealership that morning, without my husband, he told me the 2016 Limited was the only Ford Explorer they had on the lot with second row bucket seats. I came home that afternoon and found a pre-owner XLT on their website with bucket seats. When I called to ask him about it, he did admit they had it, but he did not want to show it to me. He acted very frustrated that I even wanted to ask questions about it. My husband and I went back that night together to test drive the 2016 Limited. We liked it and worked on a deal involving our trade in. They pushed us extremely hard to buy it that night and drive it home that night. We did not want to do that because we wanted time to talk about it and finalize our financing. You could tell they were not happy with us when we left there. We went back the following day to finalize the sale. We secured financing with USAA on our own, so we did not finance through the dealership. We wanted to keep the Explorer we were trading in until the fixed three significant scratches and dents in the car we were purchasing. They talked us into driving the new car home that night and we signed a “We Owe You” slip to get the damage fixed. We were told it would be very simple to do and the dent/paint people would come to our house to do it. That was in October. This is December 11th. The dents and scratches have not been fixed. We have called the dealership, we have driven to the dealership and we have asked repeatedly to speak to the GM named John and the Used Sales Manager names Russell. We have been promised calls back and have received none. The New Car Sales Manager, Jimmy, did send the dent repair guy to my house. Steve, the dent repairman did finally come about a week ago, but could not repair 2 out of 3 of the issues. He suggested I purchase a bra for my $32,000 2016 Ford Explorer to “cover up the issue”. I’m sorry, but that is unacceptable. Since then we have tried to reach both John the GM and Russell the used sales manager with no luck. We have been promised calls back with no return phone calls. Today I was told the GM would call me back at 2:30 pm. That didn’t happen. I called back and was hung up on 3 times by the rude reception. I finally asked to speak to anyone in sales and was given to Johnny, who was also one of the rudest people I have ever spoken to. He told that the GM had gone home for the night and would not be back until Thursday (this is Tuesday) and there was no one else there I could speak to. He also hung up on me. I have tried texting and calling the salesman who helped us with the purchase, named Ryan. He was helpful at first, but has since then quit returning my text messages and phone calls. I am 36 weeks pregnant and stay home with my almost 2 year old. My husband works full time. Tonight, the receptionist told me the only way I would get to speak to anyone was to drive the 45 minutes to the dealership and wait to talk to someone, but she refused to set up an appointment for me to meet with John or Russell. Absolutely horrible experience. We are currently looking into our options as to where to take this from here. We absolutely do not recommend anyone do business with Al Packers. There are so many other good Ford dealers in this area, please do your business with one of them. I would not wish this experience on anyone else. More