Al Packer's White Marsh Ford

Aaron Younger / Great service from start to finish Works with me on Company Vehicle & my Own Vehicles which have different needs to be satisfied. Also provides ride home on all service drop offs witho Works with me on Company Vehicle & my Own Vehicles which have different needs to be satisfied. Also provides ride home on all service drop offs without prior notice of Visit. More

Easy process Steve was very professional and made the process seamless. Looking forward to my first truck and will not be my last. Friendly staff all around. Steve was very professional and made the process seamless. Looking forward to my first truck and will not be my last. Friendly staff all around. More

Thanks great job Troy Thacker Bought a new truck for the business. Troy Thacker found the truck we wanted and delivered it Did not waste our time and we were happy thanks. Bought a new truck for the business. Troy Thacker found the truck we wanted and delivered it Did not waste our time and we were happy thanks. More

Great Service Aaron Y. (service) and Ryan S. (sales) were both outstanding, professional and answered all my questions. Very patient and professional ! Did not re Aaron Y. (service) and Ryan S. (sales) were both outstanding, professional and answered all my questions. Very patient and professional ! Did not regret buying my F150 from this dealership. More

Best car buying experience ever! We are a Ford family and we have bought over 20 cars during our marriage and hands down this was the best buying experience we have ever had. We live We are a Ford family and we have bought over 20 cars during our marriage and hands down this was the best buying experience we have ever had. We live in PA and I wanted a 18 leftover to get the discounts but I only wanted a ruby red fully loaded sport and they were limited but Lance Johnson had 1 of the 3 we were looking at and Lance beat everyone else deal by $4000. I also told Lance with traveling 2 hours to buy the vehicle I wanted in and out so he made sure the vehicle was detailed and ready to go. I did my credit application the day before on line and once we got there we were back on the road in a hour in my beautiful ruby red fully loaded Ford Explorer Sport and was over joyed. I would make the drive again in a heartbeat!! More

Aron Younger Could not have been better! Really don't have to say a lot more. Everthing was great,down to the last person who washed my car and opened my door. Yo Could not have been better! Really don't have to say a lot more. Everthing was great,down to the last person who washed my car and opened my door. You have a 1st class operation Starting with Aron! Give him a raise More

Car buying Al Packer employees, were and still are great people to work with. They were very patient with my decision. They have great knowledge of their veh Al Packer employees, were and still are great people to work with. They were very patient with my decision. They have great knowledge of their vehicles. They found the car that was well fit for me. More

Bad customer service in sales dept My daughter Purchased a 2016 escape from al packer which was a certified pre owned vehicle. The vehicle was on the lot on Wednesday January 9 from th My daughter Purchased a 2016 escape from al packer which was a certified pre owned vehicle. The vehicle was on the lot on Wednesday January 9 from the auction and my daughter and I went to look at it Thursday January 10th I. The evening after work.my daughter went through her own finance company and since it was night time you really can’t see how clean it is inside.i took vehicle back to packer on January 15th to show the manager on duty who happened to be win and I only wanted 5 minutes of his time to show him how dirty vehicle was inside and I even brought a flashlight.there was no customers in the sales area and the receptionist said to give him five minutes so I waited ten minutes and she came to me and said he didn’t have time and he would call me.never heard from him at all.the next day frank the sales person called me to see what was going on and I proceeded to tell him wyn was _ ________ and should not be working there.i did not want it cleaned that night I just wanted to show him what I was there for.so my daughter set it up with frank to have it cleaned on Friday Jan 18th.she picks car up that evening and isn’t happy so I look at it and like I said I understand it is a used vehicle it looked bad.i took vehicle back to packer on Jan 19th which is today and frank brings wyn out to look at it.i show him the issues and he says we have done what we can and walks back into the showroom.i try to call frank and he won’t answer phone.i have never seen a used certified vehicle leave a dealership looking the way it does.i can take my fingers and get dirt off the cargo area panels. More

A very good buying experience My sales person (Bernadette Pinder) was very experience and worked hard for me to make this buying experience a pleasure. I would send my friends to h My sales person (Bernadette Pinder) was very experience and worked hard for me to make this buying experience a pleasure. I would send my friends to her if they are looking for a new vehicle. More

Great experience Came in late (~7 pm) and after visiting several other dealers in the area. Was immediately impressed by being warmly greeted. My sales rep Bernadette Came in late (~7 pm) and after visiting several other dealers in the area. Was immediately impressed by being warmly greeted. My sales rep Bernadette Pinder was fantastic. She was extremely knowledgeable and helped me find the exact truck I was looking for. She was fair and transparent in the negotiation process. I walked out by 10pm with a brand new F150 and couldn’t be happier. More