Al Packer's White Marsh Ford

RECENT AUTO MAINTENANCE FOR MY TWO FORDS ANY TIME I HAVE ANY WORK PERFORMED ON 4 FAMILY FORD PRODUCTS, I ALWAYS CONTACT AARON YOUNGER ,SERVICE ADVISOR FOR HIS KNOWLEDGE AND EXPERTISE TO SOLVE ANY TIME I HAVE ANY WORK PERFORMED ON 4 FAMILY FORD PRODUCTS, I ALWAYS CONTACT AARON YOUNGER ,SERVICE ADVISOR FOR HIS KNOWLEDGE AND EXPERTISE TO SOLVE ANY PROBLEM .AARON HAS HELPED WITH MANY ISSUES WE NEEDED TO GET RESOLVED,HE IS AN INTENT ON GETTING YOUR VEHICLE FIXED CORRECTLY AND TO OUR SATISFACTION...HE LISTENS TO ALL OF CONCERNS ON MAINTENANCE QUESTIONS AND KEEPS YOU UPTODATE ON YOUR SERVICE NEEDS...HE IS OUR GO TO GUY! More

Dismissive Staff I have been a decades long customer of Al Packer Ford. I over looked being told to come get my xxxxx Truck and to never bring it back for service by C I have been a decades long customer of Al Packer Ford. I over looked being told to come get my xxxxx Truck and to never bring it back for service by Chris the Service Manager back in 2015... I have since purchased vehicles from Al Packer White Marsh Ford. Have had great salesman Rich’s Mylnski and Jerry the general sales manager. Always professional. that’s what kept me going back. Moving to this past Tuesday when I went to the dealership I was greeted bun lance Johnson who was very dismissive. I had all intensions of purchasing a 2019 F450 Limited that day. I asked to test drive the vehicle as I wanted to see any updates from my 16 F450. Again he was dismissive and handed me a card and said check back. This was not my first interaction with this salesman as I dealt with him when taking my nephew to purchase his vehicle and also really didn’t like my interaction but attributed it to maybe him having a bad day. I’ll end with the new management staff is horrible as I sent the sales manager an email and never heard back. Will be taking my business elsewhere Reapectfully Ray More

Great Service Department I've been to Al Packer for routine service a few times and also for a couple of warranty issues. They've treated me well and I'm happy with their serv I've been to Al Packer for routine service a few times and also for a couple of warranty issues. They've treated me well and I'm happy with their service. Bob Bayer was my latest advisor and he was very helpful and also got me into a loaner as the service was waiting on parts. More

No Sad Faces Here Throughout the years I’ve been to many dealerships and actually worked at one many years ago so I somewhat know how things work. And work... they do Throughout the years I’ve been to many dealerships and actually worked at one many years ago so I somewhat know how things work. And work... they do here! They did everything but shine my shoes (LOL). They made sure from first contact that they understood the reason why you bought your vehicle in and meet and go bevond expectations. Very friendly Dealership and highly recommended in my Book. When you walk out... smile and say NICE ... you’ll be happy to return and feel the same next time. I’d like to give a shout-out to Bob Bayer in Particular for his actions that made my visit pleasurable. More

My first time visiting Al Packer Ford White Marsh. I have my Ford Explorer service that Al Packer’s White Marsh Ford the service attendant Robert Bayer was there to receive me at my schedule appointm I have my Ford Explorer service that Al Packer’s White Marsh Ford the service attendant Robert Bayer was there to receive me at my schedule appointment time, Robert informed me of my vehicle’s process, it was finished on time with no problems. The waiting room was clean and noise free. More

Easy buying experience Al packard had a great selection of superduty trucks (which was what I was in the market for). Great sales team made buying a new truck easy. Al packard had a great selection of superduty trucks (which was what I was in the market for). Great sales team made buying a new truck easy. More

The experience was great Arnold is a great guy to deal with he was very helpful with my decision to buy a Ford F-150 Thanks again Al Packer Arnold is a great guy to deal with he was very helpful with my decision to buy a Ford F-150 Thanks again Al Packer More

Arnold is great- Manager is terrible Arnold Silverman was a great salesman. Came in for an STX and left with a Raptor. Came all the way up from Gaithersburg and the manager wouldn’t let m Arnold Silverman was a great salesman. Came in for an STX and left with a Raptor. Came all the way up from Gaithersburg and the manager wouldn’t let me test drive either truck. Went to other dealership in Gaithersburg to test drive. Manager sucks at Al Packer. If I wasn’t tired of driving 1.5 hours, I would of made a bigger deal. He obviously isn’t interested in the sale of trucks, just how pretty they look on the showroom. Manager wouldn’t work on my trade-in. Bottom line- if it wasn’t for Arnold, I would of walked out. Arnold= 5 stars- Manager= 0 star More

Troy Thacker very professional at sales. Troy Thacker always does a great job in finding us units to meet our needs with courtesy and the willingness to work out the best value for our money. Troy Thacker always does a great job in finding us units to meet our needs with courtesy and the willingness to work out the best value for our money. It is always a pleasure to work with Troy and he makes the process of buying comfortable. Troy also is prompt to answer any questions or inquiries I may have at any point throughout the years of me purchasing fleet vehicles. More

Jerrett was very nice and informative. Jerret was very good and informative. He went over the vehicle in every detail showing how to utilize all the instruments and functions the vehicle ha Jerret was very good and informative. He went over the vehicle in every detail showing how to utilize all the instruments and functions the vehicle had to offer. He even taught me how to use the Ford Pass. He was also very nice and respectful to my mother and I and answered all of my questions in detail. It was a very good experience from start to finish. Thanks again. More