Al Packer's White Marsh Ford

A breath of fresh air, while car shopping, Car buying is one of the most stressful thing to do, My first car was bought in the 1970"s when car sales people did not have a good reputation, With Car buying is one of the most stressful thing to do, My first car was bought in the 1970"s when car sales people did not have a good reputation, With that said let me tell you: Bernadette Pinder was so far from my earlier experiences. She was honest and took time to talk to us, guide us through the process to purchase our new car. She took the time to show us several cars, to help us make the right decision, Everything went smooth, she pointed us in the right direction to get our new car, She helped us set-up our electronics, made sure we understood the operation of the vehicle. She set-up appointment to have the service department take care of the vehicle. She made sure we had something to drive while work was done. I can't say enough about the experience. It was like a friend looking out for us. More

My Experience Nathaniel Burgess spent a significant amount of time with me to make sure I got exactly what I was looking for in a new family car. I truly appreciat Nathaniel Burgess spent a significant amount of time with me to make sure I got exactly what I was looking for in a new family car. I truly appreciate his time and effort as he continues to touch base to make sure the car meets my expectations. I would definitely refer anyone to him and his excellent customer service. More

Engine Repair/Tires/Recall/Warranty Aaron went out of his way to work with the 3rd party extended warranty company to make sure things got covered as they should. This was the 2nd Ford Aaron went out of his way to work with the 3rd party extended warranty company to make sure things got covered as they should. This was the 2nd Ford service center I reached out to after the first place who did some work on my vehicle suggested I take it to “Ford”. The one dealership that was close to my home seemed to bothered to help me and made it seem like my car wasn’t worth their time. Aaron Younger at Al Paker said sure bring it on in. It definitely wasn’t an easy service but he made sure I had another vehicle to use for the week or so they had mine torn apart. I was shocked at the prices they were able to offer for tires as well. They definitely won my business. Everyone was very friendly and helpful each time I was there. More

Oil change As always, I had a pleasant experience and the service was fast and efficient! The staff is fantastic, making sure everything is explained well and pr As always, I had a pleasant experience and the service was fast and efficient! The staff is fantastic, making sure everything is explained well and promptly addressed! Ashley Simon More

Very Straightforward and Easy I had a great experience with Steve Lefko at Al Packer's White March Ford. He listened to me to find out what I wanted, and then took care of it. No h I had a great experience with Steve Lefko at Al Packer's White March Ford. He listened to me to find out what I wanted, and then took care of it. No haggling, no back and forth, no cheesy sales speech. Just a good deal, plain and simple. More

Premier Customer Service The service department at Al Packer is excellent. Extremely professional and efficient. If you are looking to have your Ford serviced, please ask for The service department at Al Packer is excellent. Extremely professional and efficient. If you are looking to have your Ford serviced, please ask for Tony McDowell. Tony is a top notch adviser and kept me informed every step of the way when my F-150 was in for recall work. He went out of his way to make sure I had a ride and was taken care of. Excellent work once again by the Al Packer team ! More

Great car buying experience! Christofer Overkott was very friendly, efficient and knowledgeable. He was a huge help getting me the perfect ride and a good deal too! Overall exper Christofer Overkott was very friendly, efficient and knowledgeable. He was a huge help getting me the perfect ride and a good deal too! Overall experience was great. More

Pleasant new car experience. We needed to replace one of our vehicles and were not looking forward to that is involved. Fortunately we were introduced to a very capable sales pers We needed to replace one of our vehicles and were not looking forward to that is involved. Fortunately we were introduced to a very capable sales person. His help and knowledgeable assistance made the entire process go very smoothly. He took the time to go over various interior features with us. We want to Thank Nathaniel Burgess for making our experience at Al Packer Ford pleasant. More

No pressure, very helpful. I ordered a new F150 from Al Packer exactly the way I wanted it. The entire process was very easy, and less of a hassle than I imagined. My salesman, I ordered a new F150 from Al Packer exactly the way I wanted it. The entire process was very easy, and less of a hassle than I imagined. My salesman, Arnold Silverman, was extremely helpful, and kept me updated on the trucks progress the entire time. It arrived in about 8 weeks, and I’ve been enjoying it ever since. If you’re in the market for a new F150, check out Al Packer.. they have a huge inventory and very competitive pricing. Don’t hesitate to give Arnold a call, and get exactly what you want. More

Excellent customer service I am a very happy customer when dealing with Al Packer’s White Marsh Ford. The customer service representative Robert Bayer is always willing to list I am a very happy customer when dealing with Al Packer’s White Marsh Ford. The customer service representative Robert Bayer is always willing to listen to your concerns, and help you get back on the road in a timely manner. More