Airport Honda

Would not go back. Certified cars are really not looked over carefully before they go on the lot...not really certified. Had we not found the problems, they would not h Certified cars are really not looked over carefully before they go on the lot...not really certified. Had we not found the problems, they would not have been repaired. Tires at 40 percent, wheel covers, scraped, pin-striping coming off, windshield had damage. Inside of car is fine. Did not want the car after we drove it from Honda to Farragut; I realized I preferred the CRV. I wanted to change it afterward, but they would not do so without extra money including a restocking fee. Their policies are not customer friendly. They did repair some of the things, but would not consider replacing the car. Our salesperson was very considerate and very helpful, but he does not have the power to do much but go back and forth to a higher-level person. I would never go back to Airport Honda to purchase a car. The General Manager called us a week after purchase, as we had complained about not being able to return the car or change it. We appreciate his call, but he did not help at all. My suggestion: if you ever go in to sales, don't put any money down to hold it overnight; Make sure you drive the car all day before you purchase it. Have a mechanic look at it before you buy. If they won't let you do that, WALK AWAY. More

Enjoyable experience They were fair and honest Jeffrey took the time to show me all my options all the available car is in my price range and went the extra mile with me They were fair and honest Jeffrey took the time to show me all my options all the available car is in my price range and went the extra mile with me More

Easy and painless! Great customer service! Worked with deal and not all day process. I was scared to go to a large car dealer but he made me feel comfortable with whole Great customer service! Worked with deal and not all day process. I was scared to go to a large car dealer but he made me feel comfortable with whole process and excited about my car!!! And when I came back next day with financing he even took my car to the service department to make a minor adjustment for me! More

Purchase of a 2017 Honda Accord Hybrid I recently purchased a 2017 Honda Accord Hybrid from Airport Honda. JB Baerns assisted with the sale and did a good job. He has been very responsive s I recently purchased a 2017 Honda Accord Hybrid from Airport Honda. JB Baerns assisted with the sale and did a good job. He has been very responsive since the sale helping me with questions and a few items. I would recommend JB and Airport Honda. More

4th Purchase We recently made our 4th purchase from this dealer. As always, we had a great experience! We are so happy to have such an awesome place to get vehicle We recently made our 4th purchase from this dealer. As always, we had a great experience! We are so happy to have such an awesome place to get vehicles that meet our family's needs. Dan Sanford has been our go-to guy each time, he's such a pleasure to work with! This was our first time test driving and purchasing a vehicle with a baby in tow, they were very patient and accommodating. Joe in Service & Homer in Finance are super great guys to work with too! More

Price quote scam to get you to come in This dealer quoted me a price on the phone. When I went in, the salesman said he had misquoted and the out-the-door price was going to be about $2400 This dealer quoted me a price on the phone. When I went in, the salesman said he had misquoted and the out-the-door price was going to be about $2400 more than the quoted price. The sales manager came in and began trying to bargain with me., making the OTD price a little less. I realized that this was this dealership's method of getting the buyer into the store, and it essentially was a scam. I know dealers lie, but this one went overboard with the trick they pulled on me. Bottom line: don't fall for a price quote given over the phone, or at least be prepared for another price when you go in. More

Wonderful Services and Employees I purchased my used car in dec of 2015 and have had it for about 10 months now. I have gotten the car serviced at this dealership twice since purchase I purchased my used car in dec of 2015 and have had it for about 10 months now. I have gotten the car serviced at this dealership twice since purchase and have had nothing but good results. The dealership has excellent service pricing, for being a dealership. The dealership is easy to work with and get in contact with. When I have had my car serviced, they have been quick even though one time I walked in. The last time I had service done to my car I scheduled the appointment 3o minutes before I arrived. They were quick and made sure that I knew everything that was going to happen on the vehicle before it happened and also the costs (this was on a Tuesday morning around 8 am; with Alex Tipton). Along with oil changes (at least), there is a free multipoint vehicle inspection that is included, which makes me feel very confident of the safety of my car when I drive off the lot. When I first purchased the car Mr. Love made sure that everything about the car was just as I preferred and needed it. So far the car has been extremely reliable and the car is in great condition. The car was well maintained by the owner(s) before me. Henry Love makes sure to keep in contact with me via phone and emails to make sure that my car is still treating me as it should. There are also some promotions and discounts that I receive from the dealership. Henry does not not feel like a car salesmen at all, but is someone who actually cares about the well-being of his customers. More