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Airport Honda
Alcoa, TN
3,101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,101 Reviews of Airport Honda
June 22, 2017
Careless and destructive I have taken my car here to have it serviced for an oil change. They break things that shouldn't even be touched. It takes them about an hour and a ha I have taken my car here to have it serviced for an oil change. They break things that shouldn't even be touched. It takes them about an hour and a half to perform an oil change and in that hour and a half they have broken things that I haven't broken in all my years of driving my car. I love my honda and love having it serviced at a dealership but I would sooner let a first grader change my oil and they would break less. They are inconsiderate with your time and will tell you they will call but then never do. They will continue working on whatever they want so they don't have to deal with you. And you will have to wait a good 15 mins just to get taken care of. If you want someone to break parts of your car, don't care about your time being wasted, and enjoy being ignored this is where you need to take your car. When I talked with Rick about what has happened, he doesn't care to apologize or offer anything to keep me a happy and loyal customer. The customer service I received was comparable to making a trip to walmart and there only being one checkout open with 30 customers waiting to leave. You have no option but to wait and suffer through the agony. I will no longer be taking my car to be serviced here, nor will I ever return unless a part they replaced fails and I do not have the money to take it to another shop to fix. More
by VeryPeevedOffCustomer
Employees Worked With
Bill Burns, Rick McGinnis
June 16, 2017
Great! Great salesman, great product knowledge, and friendly service. I have dealt with Eric in the past and can say that I would deal with him again. Great salesman, great product knowledge, and friendly service. I have dealt with Eric in the past and can say that I would deal with him again. More
by Jay
Employees Worked With
Eric Goble
June 14, 2017
excellent My friend bought a car from airport Honda. The salesman Gregg tap was professional, knowledgeable, and not pushy. I was amazed ! I was dreading his si My friend bought a car from airport Honda. The salesman Gregg tap was professional, knowledgeable, and not pushy. I was amazed ! I was dreading his since it never turns out good. More
by Teresa
Employees Worked With
Greg Tapp, Henry Love, Homer Hart
June 14, 2017
Found just the vehicle I wqas looking for. Jeff Baerns helped me find just the vehicle I was looking for. He explained the differences with other vehicles and made the choice easy. He was very Jeff Baerns helped me find just the vehicle I was looking for. He explained the differences with other vehicles and made the choice easy. He was very attentive to my needs. More
by gearhead1
Employees Worked With
Jeffrey Baerns
June 12, 2017
Great Car Buying Experience Purchased my second car from Kevin Coffman at Airport Honda and he provided great customer service again. I would highly recommend Kevin and Airport Purchased my second car from Kevin Coffman at Airport Honda and he provided great customer service again. I would highly recommend Kevin and Airport Honda. More
by Scott Ferry
Employees Worked With
Kevin Coffman
June 10, 2017
Best car buying experience ever!! My husband and I started the day out car shopping and we decided to check out a couple of dealerships on the Airport Motor Mile, with Airport Honda be My husband and I started the day out car shopping and we decided to check out a couple of dealerships on the Airport Motor Mile, with Airport Honda being our first stop. From the moment we walked through the front door until we drove our pre-owned 2014 Honda CRV off the lot, I was very impressed with everyone that we spoke with, especially the salesman, Kevin Coffman. Kevin is without a doubt, the most knowledgeable, no-pressure car salesman that I have ever met. He is very down-to-earth and genuinely wants to help you find the right car to meet your needs. Frankie E. More
by Frankie
Employees Worked With
Kevin Coffman, Henry Love, Homer Hart
June 09, 2017
Got the Car I Wanted I am highly satisfied with my purchase and experience from Airport Honda. Sales consultant Greg Tapp and his team nailed it and now I am proud to driv I am highly satisfied with my purchase and experience from Airport Honda. Sales consultant Greg Tapp and his team nailed it and now I am proud to drive a HONDA. More
by First Time Buyer
Employees Worked With
Greg Tapp, Homer Hart
June 05, 2017
Wonderful Car Buying Experience I went to look for my son a dependable car to drive to college. Jon made my experience fun and stress free. Would definitely use them again! I went to look for my son a dependable car to drive to college. Jon made my experience fun and stress free. Would definitely use them again! More
by Pam Beauchamp
Employees Worked With
Jon Moulton
May 28, 2017
Want a Pro to see, The man is J.B. We came to the dealership with a TrueCar price for the CR-V we wanted. JB met us as we got out of the car and offered to help us. We needed an apprais We came to the dealership with a TrueCar price for the CR-V we wanted. JB met us as we got out of the car and offered to help us. We needed an appraisal on our trade. The value of the trade would determine whether we could close the deal. While the appraisal was being made, JB took us on a test drive and explained the features of the car. He did an excellent job. He was knowledgable about the product and answered all our questions. He was very professional, providing help when asked. He was never pushy. The negotiations on the trade value went smoothly and in the end we were able to get more than we expected. JB went above and beyond to make us a satisfied customer. More
by apoppy
Employees Worked With
Geof Ryback, Jeffrey Baerns
May 17, 2017
Everything went very smoothly! Great customer service! Love Great customer service! Smooth transaction! Love my new HRV! Wouldn't shop anywhere else! JB was great! John in Finance was awesome as well!! Thank Great customer service! Smooth transaction! Love my new HRV! Wouldn't shop anywhere else! JB was great! John in Finance was awesome as well!! Thank you so much! We will see you again! More
by BJRiddlebaugh
Employees Worked With
Jeffrey Baerns
