Airport Honda

Great Salesman Dan Sanford is always very helpful and never pushy, listens to our needs. We have leased two Hondas with his help and purchased a new Honda, Salesman Dan Sanford is always very helpful and never pushy, listens to our needs. We have leased two Hondas with his help and purchased a new Honda, had a great experience. More

Ultimate customer service...above expectations! We had begun to consider trading our 2014 Honda Odyssey van for a 2019 model when we took our car in for service. While there we met Kevin Coffman, a We had begun to consider trading our 2014 Honda Odyssey van for a 2019 model when we took our car in for service. While there we met Kevin Coffman, a sales rep. He asked us if he could show us a 2019 Pearl White Odyssey from the lot while we waited. We agreed, so he went out in the rain to bring one up under cover for us to see. He started at the tailgate, showing us the hands-free opener, the cargo space, and the hidden gas funnel for use with a gas can fill-up. Then he explained the new "no gas cap" feature which we had never seen. Next was removing the middle console/seat in the 2nd row and showing us the ease in changing the seat configuration which allows easy access to the back row. The dashboard features blew us away and was over whelming, but Kevin said that he would work with us until we were comfortable using them, as well as gave us HondaTechTutor.com as a resource for reference. He assured us that the features are much more user-friendly than they are on our 2014. Next was under-the-hood!! Wow! We have been very happy with our gas mileage, etc., on our 2014, but the 2019 is even better. Kevin was as knowledgeable about the engine compartment as he was the interior features. We couldn't believe how long he spent explaining it all! The test drive was wonderful...definitely less road noise..good pick-up...smooth handling. Afterward Kevin asked if we were interested in possibly making a trade-in, very low-key and no pressure. We said it was worth considering, but were interested in several colors other than white. Since it quit raining, he took us out on the lot to show us what the other colors looked like in person. We were possibly interested in the Pacific Pewter and Lunar Silver, so Kevin searched other dealerships to see what was available. Some were, but all of them out-of-state, so the white was as good a choice as any. Kevin took our 2014 out and checked it over to see what kind of a deal he could offer us. We had also purchased it at Airport Honda, and they have given us great service and sent us coupons frequently. When Kevin came back with his best offer on our 4-year old 65,000 mile care, we were absolutely shocked!! We couldn't believe that we could get this newer model with more features for about half of it's sticker price, and for less than we paid for the 2014. Well, LONG story short, we drove home in a new 2019 Honda Odyssey...after Kevin took time to walk us through the set up of the radio, safety settings, etc. We are very glad we made this decision, and know that Kevin expects us to contact him with any concerns or questions we may have. We even have his cell phone number!! He is very personable, good listener, and no pressure...let's the product sell itself...and it did!! More

Very, very positive experience. Had an incredible salesman - Kevin Coffman - this was my first time buying without my husband. I was very nervous but Mr.Coffman listened to my needs Had an incredible salesman - Kevin Coffman - this was my first time buying without my husband. I was very nervous but Mr.Coffman listened to my needs. Helpful not pushy..listened to my needs and my budget and was very thorough in describing details of car and the pre certification. More

2019 Honda Odyssey Purchase I worked with Mark Morgan at Airport Honda. I was very upfront with him about my intention to purchase either a new or slightly used Odyssey with cas I worked with Mark Morgan at Airport Honda. I was very upfront with him about my intention to purchase either a new or slightly used Odyssey with cash and no trade in. He understood I was working with other local dealerships. We came to an agreeable price that allowed me to purchase in the town I live in, which was important to me. The process was easy and hassle free (as it should be when writing a check for the full amount. There was a small manufacturing defect with the new car we discovered after purchase, which Airport Honda fixed with a new part ordered from Honda within 3 days of purchase. Very happy with their handling of that. More

Awesome Would not hesitate to recommend the dealer and Jay to other people. Jay was on top of everything and he was very thorough with the car buying process Would not hesitate to recommend the dealer and Jay to other people. Jay was on top of everything and he was very thorough with the car buying process More

I had an amazing buying experience and love my new car. Airport Honda in Alcoa has always provided me with amazing experiences. Jay Haynes is my go to salesman and he is always able to offer me great deals Airport Honda in Alcoa has always provided me with amazing experiences. Jay Haynes is my go to salesman and he is always able to offer me great deals with outstanding vehicles. More

Great experience with Kevin Coffman. My experience was great at Airport Honda. Our salesman, Kevin Coffman, was very knowledgeable and kept our needs in mind. Couldn't ask for a better ex My experience was great at Airport Honda. Our salesman, Kevin Coffman, was very knowledgeable and kept our needs in mind. Couldn't ask for a better experience in buying a car. More

Great! Mr. Johnson provided Great service and he is very friendly! We Finished the deal in a timely manor and he was able to assist me with the trade in.Mr Mr. Johnson provided Great service and he is very friendly! We Finished the deal in a timely manor and he was able to assist me with the trade in.Mr Thompson was very helpful as well.Matt did a great job and had me on my way quickly! More

Friendly customer service, great car! We had a very good experience purchasing my new Honda CRV from Kevin Coffman at Airport Honda. Kevin was pleasant and easy to work with. We got no pre We had a very good experience purchasing my new Honda CRV from Kevin Coffman at Airport Honda. Kevin was pleasant and easy to work with. We got no pressure at all, although we had pretty much decided exactly what we wanted beforehand, Kevin asked questions to make sure we were getting the appropriate model and trim level for our needs. He also was very thorough in explaining the many new features and all the equipment on the vehicle. He even called us a couple days later to ask if we had any questions and made sure that we have his number to call if we have any issues at all, or to make appts for service. I would definitely recommend AIrport Honda and Kevin Coffman to friends wanting a new vehicle. Our visit was a complete success. We got the exact vehicle we wanted at a decent price. More

Simply excellent Everyone I met made a normally stressful experience enjoyable and simple bill was great I feel like I made a friend as well as purchased a car, Everyone I met made a normally stressful experience enjoyable and simple bill was great I feel like I made a friend as well as purchased a car, More