
Airport Honda
Alcoa, TN
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3,102 Reviews of Airport Honda
Knowledgeable and Respectful This purchase of a used car was our second purchase from Airport Honda. On both occasions we have found the sales people we worked with to be both ful This purchase of a used car was our second purchase from Airport Honda. On both occasions we have found the sales people we worked with to be both fully knowledgeable about the cars they were selling, and, more importantly to me, they were respectful of our needs as buyers. We never felt hurried or pressured and every question was an important one to them. They are committed to taking the time to be sure you get the car you're looking for be it new or used. Selection of cars on the lots were very good; we like having more than one choice. The buying process was smooth and not difficult. Again, our parameters for purchasing were well respected. Financial department dealings were also easy and well explained. The general atmosphere in the place is pleasant, friendly and helpful - a very different environment than what I have found at other dealerships. I would definitely recommend giving Airport Honda and their affiliate dealerships a try for either a new or a used car. More
Fourth CR-V Purchase Tim Bowers has sold me all 4 CRVs that I have leased. He is great to work with -- very patient as we worked on the financial details, knowledgable of Tim Bowers has sold me all 4 CRVs that I have leased. He is great to work with -- very patient as we worked on the financial details, knowledgable of the vehicle, and listens to customer. Would highly recommend Airport Honda and Tim Bowers. More
Awesome experience class act Levi did an outstanding job. He was on point I'm leaving today in a brand new car I'm very happy and pleased the way I was treated and the service he Levi did an outstanding job. He was on point I'm leaving today in a brand new car I'm very happy and pleased the way I was treated and the service he provided. More
Hassle free experience Levi was upfront and honest about everything and answerd all of my questions with integrity. Went an extra mile to help me with my trade . Highly reco Levi was upfront and honest about everything and answerd all of my questions with integrity. Went an extra mile to help me with my trade . Highly recommend More
Purchase of new CR-V from Dan Sanford Dan went above and beyond in helping me purchase a new 2018 Honda CV-R. He was friendly, patient and knowledgeable. It has been 13 years since I pur Dan went above and beyond in helping me purchase a new 2018 Honda CV-R. He was friendly, patient and knowledgeable. It has been 13 years since I purchased a new car and I was very out of date about the new technology on cars because it seems more akin to purchasing a computer. Dan was extremely helpful explaining the new technology (although I will be returning again very soon to continue my education due to information overload). Dan was not condescending or impatient with any question or request I made. He was also very respectful to my husband who is handicapped. Dan helped carry things, moved the car under a carport so my husband could view the car without getting wet (as it was a miserable rainy day) ,loaded his wheelchair assisted him into the car. I should note one of the Honda staff even helped me when my husband had to use the toilet. Every one of the staff was friendly and sincere and helpful. The compassion and respect demonstrated by Dan and all of the Honda staff we encountered made this one of the smoothest and most pleasant car purchases I can remember. I should mention that I have owned Toyotas for at least 35 years. and was thinking about buying another one. Unfortunately, when I went to look for a car at the Toyota dealership on Parkside Drive, the salesman was quite condescending, dismissive and generally bored and unhelpful. That attitude left me feeling quite negative about Toyota dealerships, which is why I went to Honda. I am very glad that I went to Airport Honda because the staff was wonderful, Dan was terrific, and we love the car. The customer and car services offered are excellent. I plan on returning for the seminar for new car owners and will visit the dealership and Dan one more time for further education on my car/computer. I was very pleased with my Airport Honda experience and have already recommended Airport Honda to several friends based on my experience there. This is a great car dealership with great staff. More
Customer First Bought a new car today from Kevin Coffman at Airport Honda. As always Kevin was very professional , efficient and courteous. He is extremely knowledge Bought a new car today from Kevin Coffman at Airport Honda. As always Kevin was very professional , efficient and courteous. He is extremely knowledgeable and always puts the customer's needs first. He is our go-to guy. Thanks, Kevin! More
UNETHICAL BUSINESS PRACTICES-DO NOT BUY A CAR HERE!!!!! I live out of town and had an online negotiated price. I made clear before I showed up that I would be writing a check for the purchase. The salespe I live out of town and had an online negotiated price. I made clear before I showed up that I would be writing a check for the purchase. The salesperson was Kevin Coffman. He was doing the paperwork and asked for my SSN, I thought that was odd but figured it had something to do with the title. I stepped out for a minute and when I came back they had run my credit without my authorization. I was very upset and stated there was no reason to run my credit as I was not applying for credit. Kevin's explanation was that there was a federal law that mandated all dealers to run credit on every purchase in case I committed "terroristic acts" once I left the dealership. Seeing as how this was xxxxxx-scatology, I asked to speak with his manager, Trustin Hampton. Kevin apologized profusely and said it was his fault, not Trustin's. However, Trustin backed Kevin's statement that they run credit on EVERY purchase regardless of the method of payment and did not repudiate any of Kevin's wild statements about federal laws and xxxxxxxxxx. Ultimately, I don't blame Kevin, I blame his boss Trustin. If they did this to me then I know Kevin was trained to be deceptive. They offered me nothing other than an apology. I asked for the paperwork back and basically had to walk in and demand it. Even then they wanted to give me the copies instead of the original. More
Matt Johnson We came across Airport Honda in Jan 2018 after needing a new used car. Matt Johnson was fairly new to the dealership but definitely he and Daryl made We came across Airport Honda in Jan 2018 after needing a new used car. Matt Johnson was fairly new to the dealership but definitely he and Daryl made a lasting impression. My car was totaled in an accident so that sent us back to Airport Honda in search of yet another new used car! Again Matt did not let us down!! He is the greatest sales man I have ever met and we will only use him and Airport Honda in the future!!! Love this place and staff. More
It was a good sale We used the Costco buying program which I highly recommend if your a member. It was easy to get the price we wanted once the car we wanted was found We used the Costco buying program which I highly recommend if your a member. It was easy to get the price we wanted once the car we wanted was found More
Purchase of CRV David Nye was very helpful and knowledgeable on the CRV I purchased. He showed me numerous features I didn't know it even had. Lamarcus in finance wa David Nye was very helpful and knowledgeable on the CRV I purchased. He showed me numerous features I didn't know it even had. Lamarcus in finance was very friendly and helpful. More