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Airport Honda

Alcoa, TN

4.9
2,896 Reviews

2844 Alcoa Hwy

Alcoa, TN

37701

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2,896 Reviews of Airport Honda

July 06, 2018

Love, love, love my brand new Honda Civic Personalized, no nonsense, knowledgeable and expeditious service. Kevin Coffman might be a mind reader. He knew what I wanted before I ever entered More

by Conja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Coffman, Homer Hart
Jul 06, 2018 -

Airport Honda responded

We couldn’t be happier that Kevin Coffman provided you with a great car buying experience. SHe is a true asset and we are lucky to have him on the Airport Honda team. We hope you are enjoying your new vehicle, please come back to visit anytime!

June 30, 2018

Great dealership and great service! I had a great experience working with Brett Marriott (internet sales & leasing consultant) and Dan Sanford (sales & leasing consultant). I found the More

by Whit89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Sanford, Brett Marriott, John Pastirko
Jul 02, 2018 -

Airport Honda responded

Congratulations on your new Pilot! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Brett and Dan know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new Pilot!

June 29, 2018

New Honda Hatchback owner Dan was helpful and friendly the second we walked through the door. I sorta knew what I was looking for and described it to him, and now I’m driving m More

by tmoneycashmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Sanford, LaMarcus Thompson
Jun 29, 2018 -

Airport Honda responded

Congratulations on your new Hatchback! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Dan and LaMarcus know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new Hatchback!

June 28, 2018

So easy! Brett Marriott and Dan Sanford are top notch! Timely responses, friendly conversations, comfortable setting, and reasonable negotiations were all a p More

by Sarah77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Sanford, Brett Marriott, John Pastirko
Jun 28, 2018 -

Airport Honda responded

Thank you for the awesome review, and welcome to the Airport Honda family!!! We appreciate your business, our job is to assist people in one of the biggest purchases that you make, and to get the best deal possible.... Here at Airport Honda, that is our #1 goal...... Come back and see us!!!

June 25, 2018

Great service! I worked with Kevin Coffman and he was great! He worked hard to get me the most value for my trade in and just did everything he could to make sure I More

by Nails7x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Coffman, Henry Love
Jun 25, 2018 -

Airport Honda responded

Thank you so much for sharing your experience with Airport Honda and Kevin Coffman and Henry Love. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you were able to go over many of the new features of your car with Kevin. If you need anything please let us know.

June 23, 2018

Never Again I was charged for items that I explicitly said that I did not want. I read the invoice and told them that things should be removed. After they were More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Pastirko
Jul 02, 2018 -

Airport Honda responded

Sorry for any issues that you may have had. Please feel free to contact one of our Sales Managers or our General Manager and 865-970-2300 so that we can address any discrepancies.

June 23, 2018

Awesome dealership!! And Awesome people!! Had a great experience at Airport Honda. Bill McGinnis went above and beyond helping me feel comfortable with this experience. I ended up buying a u More

by Eileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William McGinnis, John Pastirko
Jun 25, 2018 -

Airport Honda responded

Thank you so much for sharing your experience with Airport Honda and Bill McGinnis. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new CR-V. Bill McGinnis and the team will be thrilled to hear your feedback!

June 21, 2018

Got ripped off and rushed through financing. I got a great deal on a Fit 6 years ago, so came back after that car was totaled to replace it with the same thing. What I got this time was ripped o More

by agios11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trustin Hampton, Jay Haynes, Henry Love, Homer Hart
Jul 02, 2018 -

Airport Honda responded

We hate that you feel the way you feel. We work very hard to get within a customer's parameters when selling a vehicle. Sometimes not all parameters can be met to achieve the desired result. We would be happy to look at your tire pressure light and see if it is a malfunction causing it to stay on or if you have a tire that needs air.

June 20, 2018

Very happy!! I just bought my third car from Jay Haynes at Airport Honda! Jay goes above and beyond to find exactly what I want and makes the process easy! I love More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Jay Haynes, LaMarcus Thompson
Jun 20, 2018 -

Airport Honda responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Airport Honda with only the best there is to offer. It’s so nice to hear that Jay Haynes helped to make your experience such a positive one. Enjoy your new vehicle!

June 17, 2018

Great experience. Great experience buying a Honda Pilot. Greg Tapp was helpful and knowledgeable. We traded in an older car and received excellent service. We would co More

by John 1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Tapp
Jun 18, 2018 -

Airport Honda responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Airport Honda with only the best there is to offer. It’s so nice to hear that Greg Tapp helped to make your experience such a positive one. Enjoy your new Pilot!

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