Advantage Toyota Valley Stream - Service Center

This time I had the worst experience ever. I was told on the phone, That there is no extra charge for tire rotation. It’s done free of charge with the oil change. On the day of my appointmen I was told on the phone, That there is no extra charge for tire rotation. It’s done free of charge with the oil change. On the day of my appointment, I had Mr. James as an advisor. Whom, in my opinion needs to work on his customer service abilities a little bit…(I’ll leave it at that). He wanted to charge me extra $79.99 for The tire rotation -Which I find out that Mavis Discount tire, Pep-boys and Midas do it for free with an oil change service. Unfortunately, I didn’t have the name of the Toyota service advisor who told me that There will be no extra charge for tire rotation. I asked to speak to the manager who did not care and told me if you don’t have the name of the person who told you that information I cannot help you. And doesn’t have time for me ( very nice) so I took my car and left. Very, very disappointed. I have Three Toyotas, And I’ve been taking them for service for many years. More

Lied to me about the price of battery installation and lied anout tbe warranty on the battery which basically made my decision to have them install the battery. Typical dealer xx lied anout tbe warranty on the battery which basically made my decision to have them install the battery. Typical dealer xx More

When I went to pickup my vehicle I found service representative gave me wrong key. I was so surprised and feel so unsafe for my vehicle. You should careful about key handling. representative gave me wrong key. I was so surprised and feel so unsafe for my vehicle. You should careful about key handling. More

Very unprofessional waited almost 3 hours and car keys were nowhere to be found to start maintenance were nowhere to be found to start maintenance More

William & the service tech who solved my problem were both great. Thanks so much to both of you both great. Thanks so much to both of you More

Celine is very courteous and professional. She assisted me through whole process of checking in and completion while I waited for my vehicle. Thank you Celine. Great job! She assisted me through whole process of checking in and completion while I waited for my vehicle. Thank you Celine. Great job! More

No customer pickup for return trip. Lack of customer courtesy and assistance towards their concerns and did not go above and beyond to assist customer to resolve their concerns. Lack of customer courtesy and assistance towards their concerns and did not go above and beyond to assist customer to resolve their concerns. More

Am very happy with my advisor Travis. He is very patient and willing to help. He is very patient and willing to help. More

HORRIBLE! FIVE HOURS OF WAITING FOR A MAINTENANCE APPOINTMENT. WALKED IN AT 8AM WALKED OUT AT 1:15 - HORRIBLE EXPERIENCE! CHECK OUT STAFF WERE RUDE AND O FIVE HOURS OF WAITING FOR A MAINTENANCE APPOINTMENT. WALKED IN AT 8AM WALKED OUT AT 1:15 - HORRIBLE EXPERIENCE! CHECK OUT STAFF WERE RUDE AND ON HER PERSONAL CELL PHONE THE ENTIRE TIME. More

James Dussap was extremely helpful, he estimated my wait time for the service of my car and exact. The staff at Advantage Toyota is professional from beginning to end. I love going there. time for the service of my car and exact. The staff at Advantage Toyota is professional from beginning to end. I love going there. More