Advantage Toyota Valley Stream - Service Center

I called the service dept and spoke will Patty who set up an appoint for my vehicle oil changed. MY two year maintenance contrat had experied by two months and my mileage was less than 24<0000 miles Pat up an appoint for my vehicle oil changed. MY two year maintenance contrat had experied by two months and my mileage was less than 24<0000 miles Patty spoke with the sales manager who honored the maintence contract. While waiting at service I walk over to the sales dept inquired about new car promotions the sales team (Fernando and FRANK ) assisted me any before my oil change was completed I was in a new vehicle. Patty and the serivce team also took very good care of me when I rtrn several days later for a updated service for my NEW vehicle. SIMPLY THE BEST............. More

I had a good experience and the person I spoke to was pleasant ant answered my questions thoroughly. She told me if there were more questions at any time to contact her and gave her number. The maintenan pleasant ant answered my questions thoroughly. She told me if there were more questions at any time to contact her and gave her number. The maintenance guy was very pleasant and listened to my needs also. More

Thanks for an easy service visit. I came in to have new moldings put on my GREAT new Camry, and it was done in good time, and with a most helpful service person. This followed an excellent salesperson, w moldings put on my GREAT new Camry, and it was done in good time, and with a most helpful service person. This followed an excellent salesperson, who was most knowledgeable and helpful. That was Lenny Jones--therefore, all my experiences with you have been what I hoped for. Joan Scherk More

My visit to Advantage Toyota was on Saturday 02/09/2013 for a 5K Mile Maintenance which was the following day after the Snow Storm Blizzard of 2013. The staff on site were friendly, informative, fast to s for a 5K Mile Maintenance which was the following day after the Snow Storm Blizzard of 2013. The staff on site were friendly, informative, fast to service my automobile and get me on my way. Overall rating , Great. More

I had an a servive visit schedules for my 2011 Venza on Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the c Saturday February 2 @ 11:40am. I got to the dealer right on time and had to wait for an attendant in the servce bay for almost 10 minutes. Once the car was taken, I was told to wait in the service area and a customer service rep would call shortly. I wound up waiting another 30 minutes just to sit with some rep for what amounts to an oil change. Once went went through the spiel, I told the rep that I was going to go to Green Acres to kill time and let me know when the car was ready. We were hanging out for about an hour and a half when my significant other suggested we go back to the dealership. Lo and behold the car was ready...I wound up wasting 2.5 hours of my life for what amounts to an oil change. It would have been nice if someone called. Do not think I will return anytime soon. More

From the time of my arrival, to the time i sat down to talk to Jemell was minimal. He knew I was there for my 15,000 mile check up. I told him about my tire sensor light that was on. the problem was resol talk to Jemell was minimal. He knew I was there for my 15,000 mile check up. I told him about my tire sensor light that was on. the problem was resolved,as a nail was found in my front right tire. Great job to all involved!!! More

i TOOK THE CAR FOR THE FIRST SERVICE VISIT (5000 MILES), SO IT WAS FIRST TIME VISITING THE SERVICE CENTER. FIRST THE SIGNS TOOK ME TO THE WRONG SIDE OF THE BUILDING UNTIL A NICE GENTLEMAN TOLD ME WHERE TO G SO IT WAS FIRST TIME VISITING THE SERVICE CENTER. FIRST THE SIGNS TOOK ME TO THE WRONG SIDE OF THE BUILDING UNTIL A NICE GENTLEMAN TOLD ME WHERE TO GO. AND HOW ARE YOU SUPPOSED TO KNOW WHERE TO DRIVE AS THERE ARE NO SIGNS OR INSTRUCTIONS WHAT TO DO. SAME THING WALKING INTO THE OFFICE. EVERYONE IS EITHER EATING, READING PAPERS, TAKING ON THE PHONE. I WAS STANDING THERE LIKE A DUMMY FOR SEVERAL MINUTES UNTIL SOMEONE "WOKE" UP AND TOLD ME TO TAKE A SEAT AT HIS DESK.AFTER THAT EVERYTHING WENT SMOOTHLY, THE SERVICE TOOK OVER 1 HOUR (SATURDAY 2/2/13 AT 9AM). CAR WAS EVEN CLEANED WHEN WE GOT IT BACK! PS. THERE WAS ONE GUY IN THE OFFICE, WHO JUST WALKED AROUND WITHOUT DOING ANYTHING, WHAT IS HIS FUNCTION IN YOUR ORGANIZATION? A SHORT (WHITE)GUY WITH A KNIT CAP ON HIS HEAD, BLACK JACKET AND JEANS. More

The service rep was very courteous and friendly. She informed me that I could get a free inspection which I had been unaware of before. The only problem I have is with their promised shuttle service. informed me that I could get a free inspection which I had been unaware of before. The only problem I have is with their promised shuttle service. While I live only 10 minutes away, I was unable to get the shuttle after waiting over an hour. I then inquired again how much longer it would be to get the ride but was told at that point that my car would be done in 1 hour more. Therefore I waited an additional hour - total wait 2 hours (which was estimated when I booked my appointment) since I realized that I might have to wait again at home for the shuttle service to bring me back. It seems that this service is very spotty at best. Maybe 1/2 the time I use this dealer it is available in a reasonable time frame. They should have some extra vehicles to offer better service to the customers. More

Went to service my car and was told I had to give my car to valet and it would take about an hour. After waiting the hour the women who attended me came out and told me I was suppose to check in and that my to valet and it would take about an hour. After waiting the hour the women who attended me came out and told me I was suppose to check in and that my car hasn't even been started. After trying to explain that I was never informed of this all she had to say was "I shouldve known", while the entire time eating her breakfast. The experience was very unprofessional. I called later in to find out the women's name and I was told it was either Dawn or Patty. More

the service reps were exceptional. I was told at Lees toyota which is a horrible dealer, that I would have to pay almost 1,000.00 dollarsfro a rear view mirror. The service rep at advantage told me that toyota which is a horrible dealer, that I would have to pay almost 1,000.00 dollarsfro a rear view mirror. The service rep at advantage told me that the mirror was covered by my warrenty and would cost me nothing. After transporting me back to work I missed the call to go back in the advantage van. I managed to get a ride to the dealer and arrived almost 15 minutes after closing. No problem at advantage there were two employees there who stated that they routinely stay after hours for customers who arrive late. Both we extremely kind and courteous, got my car and drove it to the pick up area and away I went. This is a great dealership! More