Advantage Toyota Valley Stream - Service Center

I work long hours during the week and rely on weekends to do personal errands. I had my oil change and inspection done on may11 I was in and out and got back to my errands patti was great in othe service d do personal errands. I had my oil change and inspection done on may11 I was in and out and got back to my errands patti was great in othe service department I have Been driving Toyota for 30 years and they never disappoint me Great company Barbara B More

VERY RESPECTFUL,HELPFUL, VERY POLITE AND VERY EFFECTIVE!MAKE THE JOB HAPPEN LIKE NEVER IN MY LIFE.iF BEFORE THE SAME JOB WAS DONE IN 2-3 HOURS,HE MADE IT IN 1 HOUR. GREAT SERVICE!THANK YOU! EFFECTIVE!MAKE THE JOB HAPPEN LIKE NEVER IN MY LIFE.iF BEFORE THE SAME JOB WAS DONE IN 2-3 HOURS,HE MADE IT IN 1 HOUR. GREAT SERVICE!THANK YOU! More

i went to Advantage service on tuesday may 7th; I needed to have my right side mirror replaced. I was told the part had to be ordered and that I would have to return to have the mirror installed. I return to have my right side mirror replaced. I was told the part had to be ordered and that I would have to return to have the mirror installed. I returned on thursday may 9th at 9:30 AM and was quickly taken care of by Joseph Suppa. Within 2 hours the job was completeded and I was very satisfied with the quality of the work.. I have been going to Toyota Advantage for service for many years and have always been very pleased with their staff and the overall work performed on my 2007 Toyota Camary. More

The experience was greaat the customer service was great, i did not spend more then i hr at the office that is very great for me. i did not spend more then i hr at the office that is very great for me. More

Kenya Augustine was very professional from start to finish. She kept me informed while I waited for my vehicle. The service I came for was done in a professional and timely manner. I would definitely finish. She kept me informed while I waited for my vehicle. The service I came for was done in a professional and timely manner. I would definitely recommend this dealership to my friends and family. More

Brought car into dealership to have 2 recalls addressed, rough idle, bent metal shield beneath vehicle replaced, oil change and cabin air filter. When I got the car back the front passenger wheel well shiel rough idle, bent metal shield beneath vehicle replaced, oil change and cabin air filter. When I got the car back the front passenger wheel well shield that protects the engine compartment from debris kicked up by wheel was missing, engine still running very rough. Contacted scion customer care, the dealership and still haven't been helped. No one seems to be contacting me regarding these issues. Next step is small claims court and social media. More

This is the third time that I have dealt with Kenya. As usual, I found her to be very pleasant, personable and caring in handling the situation. Kenya always keeps me informed of the progress on my car. usual, I found her to be very pleasant, personable and caring in handling the situation. Kenya always keeps me informed of the progress on my car. She is an important factor, as well as the quality of your work, in my using your dealership. Michael Weiss More

After receiving a Safety Recall Notice (SRS/ ECM) I scheduled an appointment on 4/4/13. At my arrival Advisor Kenya Augustin informed me they ran out of parts and advised me to return the next day aft scheduled an appointment on 4/4/13. At my arrival Advisor Kenya Augustin informed me they ran out of parts and advised me to return the next day after verifying with the parts & service department the part would be available. I asked if I need to schedule a 2nd appointment, she replied NO here is my business card. I informed her I will return on 4/5 at 1145, she said fine. NEVER apologized for the inconvenience! The next day at my surprise she informed me they ran out of parts AGAIN. I asked what was the point of scheduling an appointment? Why no one contacted me to cancel. She replied with an attitude the list I can say is rude “Come back another day early, nothing I can do, you heard it they don’t have the part”. I was in shock. Does she even know what customer service means? Again, not even an apology. I asked for the manager. She pointed to the back office. The manager was on the phone. I waited for a while then left. The situation seemed a little fishy so I called the next day on 4/6/13 around 10 am to verify if the part is available and was informed they ran out again. I find that to be hard to believe. I had the worst experience, ever. Their customer service is at best poor. Their facility has failed to remedy the defect within a reasonable time. At this point I am questioning their willingness to repair the defect. I would like to remind you this is a SAFETY recall. I would be seeking legal advice and submitting a complaint to the Administrator NHTSA. More

Problem was not fixed. I need it to be fixed at no additional charge, I told the Rep about the noise from the bottom of the vehicle and they should check the back wheel bearings. additional charge, I told the Rep about the noise from the bottom of the vehicle and they should check the back wheel bearings. More

Amazing job by ms diaz... she was always there for me whenever I need a question to be answered.. very precise and in depth with her answer. Great experience and one of the best reps that i have ever see whenever I need a question to be answered.. very precise and in depth with her answer. Great experience and one of the best reps that i have ever seen.. thank you ms.diaz More