Advantage Toyota Valley Stream - Service Center

This is my preferred service center for some time. Though little far from my home but worth the pain to go there and get the professional service. little far from my home but worth the pain to go there and get the professional service. More

Entering and first meeting were fine, however you should have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil c have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil change and tire rotation would be 1 1/2 hours which I found long to begin with. 3 Hours later I am still sitting in the service center waiting. Not once had my Service Adviser come over to me to mention what was going on with my car or that it would be longer than expected. I had to hunt him down myself and ask what was going on. Finally after I spoke with him he produced my paperwork and I had to see the cashier and get my keys from the Valet. Upon entering the Service area again to find a Valet I waited and waited and waited. I saw my car sitting outside but no one was there to hand over the keys. I went outside myself and found a valet talking with his friends. Got my keys and walked to my car myself. No one came over to remove the plastic from the seat or the floor mat. Horrendous service. I see now why you give complimentary manicures. A customer will spend all afternoon there getting a simple oil change. (No I did not want a manicure). Why go to a dealership for service when you can get an oil change in 15 minutes or under. There is absolutely no reason it should take more than 3 hours for an oil change and tire rotation. Having worked for Toyota and Lexus in the south for years in the Executive department, I am appalled at this type of customer service. More

The person who took care of me was very friendly and helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only t helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only took an hour I was pleasantly surprised. More

Leo always goes above and beyond to make sure my husband and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arp and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arpa More

As usual a very good experience. Andy was very communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. More

Had a steering problem--it was diagnosed and repaired quickly and correctly. Staff was courteous and explained all steps in the diagnostic process clearly and succintly. quickly and correctly. Staff was courteous and explained all steps in the diagnostic process clearly and succintly. More

Tabitha Diaz was an awesome service representative. He is friendly and knowledgable of the services provided, warrenty coverage, and vehicles. I would recommend this dealership. friendly and knowledgable of the services provided, warrenty coverage, and vehicles. I would recommend this dealership. More

From the minute I leased the car nothing has gone right. First I was over charged,didn't get what the promised me on my trade in & the left hand doesn't know what the right hand is doing. I call for the 1st First I was over charged,didn't get what the promised me on my trade in & the left hand doesn't know what the right hand is doing. I call for the 1st oil change. They give me an appointment which I bring the car in to find out. I haven't reached the 5000 miles to get the oil change & they tell me come back when I reach the 5000. The next day I get a call from the Customer service rep asking me how I enjoyed my oil change! Recently I receive a recall notice on my 2012 Camary stating the air condition hose is leaking into the air bag mecamisim & needs to be fixed. I call for an appointment .They tell me sometime in Jan. I told them I'd be away & needed to come in earlier. We set it up for Dec. 24th at 7am I said fine. The whole week before I get several email reminders & 2 phone calls to confirm my appointment . At 6pm on the 23rd I get a phone call from Dan stating my appointment has been canceled because there will be no machanics working that day & to bring it in "any" other day! Now I have to scramble to change all my plans. Today I get a letter from Advantage that " being a valued customer" they want to offer me a great deal on a new car & to trade in my 2012 for no money & keep my payment the same. But I have to deal with a choice of only 3 sales people. My orignal sales rep was not included! So I guess there giving poor old Rudy the screwing also! Buy or lease another car from these clowns again? In my dreams. I'm looking for another dealer so when my lease is up I don't have to go back to Advantage to turn it back in. More

I have been a loyal Advanatage Toyota Client for many years. I have recommended them to my family and friend who have also purchased and service their vehicles at Advantage Toyota. I have always been imp years. I have recommended them to my family and friend who have also purchased and service their vehicles at Advantage Toyota. I have always been impressed with their their Professionalism and their Dedicated Client Service. More

My 2011 Rav4 was picked up on a flatbed due to a suspected recall issue after hearing a popping sound from REAR of the vehicle. When called by service agent, we were told that we were not part of th suspected recall issue after hearing a popping sound from REAR of the vehicle. When called by service agent, we were told that we were not part of the recall but that we had FRONT tie rod end bent DOWN into a "U" shape. My husband was told I must have hit a curb or a pothole with great force to cause that amount of damage to the tie rod and it would require a whole new steering rack as the tie rod end was supposedly all one piece. Plus they added on an alignment and brakes at a cost of $2,000! After many upsetting and argumentative phone calls with Mr. Tocante who is the general manager of Advantage Toyota...my husband was brushed off and told "Nice try buddy, but you aren't getting over on me" After going to our own mechanic for a second opinion, we were told the tie rod end could be replaced for a grand total of $152.43! Amazing, after we were told that it could not be replaced in and of itself! We've been Toyota customers since 2005 and have never had such a horrible experience with any other dealership, either for sales or service....we will NEVER return to Advantage Toyota! Which funny enough, is closer to our home than Huntington Toyota who we deal with on a regular basis for ALL our service and leases....We will stick with them from here on out!!!!! More