Advantage Toyota Valley Stream - Service Center

Satisfied customer with some frustration I came in today to have my tire and trim on fender line fix. Its 330pm i have no appointment. Jaime De Lemos from service advisor without hesitation a I came in today to have my tire and trim on fender line fix. Its 330pm i have no appointment. Jaime De Lemos from service advisor without hesitation accomodated me and was very helpful. He help me find out about my warranty coverage and was on his "A"game with it comes to customer service. Very friendly and down to earth. I would have given my entire experience a 5 star but one of the service advisor that first receive me before Jaime was totally unhelpful. Not only that he said that i have no appt. And its late. I have to come back tom if i want service . He even mentioned if im covered with tire insurance he has to call for approval and its a long process He said comeback tom or leave the car behind overnight. And then he turned his back at me. Thank God Jaime ended up helping me. He checked my warranty which did not take 2 mins to do and mind you Hes very friendly and courtesous unlike the other guy. I dont know his name its a white guy with mustaches and gray hair.Buy anyway sure enough my car got fix in less than an hour. More

Excellence its their slogan! Kenya Auguistin was my service advisior but was told she was no longer there:(. so I had an appointment for 10:45 am for an oil change and when I got Kenya Auguistin was my service advisior but was told she was no longer there:(. so I had an appointment for 10:45 am for an oil change and when I got there there was a huge line of cars ahead of me including walk ins ...but thankfully jessica B and josephine were very nice and got me through the line asap. After great service previously I was afraid i wasnt going to receive the same but wow I was impressed! top notch customer experience from the beginning to the end. I have to say this is the best dealership inside out. Staff are on their toes specially Jessica B was super sweet and proffesional . Steve the mechanic always on point with my car, Im very picky and in my opinion the time he fixed my car , he is one of the best experienced mechanic hands down. Always professional and knows his stuff! Thank you advantage toyota for gaining my trust and caring for your customer. From as little as an oil change to major repairs this guys will treat you like family!!! More

Good Experience Andrew provided me with excellent service. He is very polite. Overall I am pleased with the service he provided me. I will gladly recommend Andrew to Andrew provided me with excellent service. He is very polite. Overall I am pleased with the service he provided me. I will gladly recommend Andrew to my friends and family More

Another Delightful Day! After purchasing my car, I returned to Advantage for additional safety features (alarm, etc.) Fortunately for me, my Service Advisor was Ms. Kenya Aug After purchasing my car, I returned to Advantage for additional safety features (alarm, etc.) Fortunately for me, my Service Advisor was Ms. Kenya Augustin. From the moment we met, she was professional, informative and receptive to my needs as a "newbie" as she walked me through procedures to check in/out as well as my familiarity with the newly added features. I have to say although this was my second day after my purchase, I'm glad I chose Advantage because of the staff I've had the pleasure of encountering. More

18 mo checkup I made an appointment for 8:00am about a week in advance. I received an email and a call on my cellphone to confirm the. day before. I was pleasant I made an appointment for 8:00am about a week in advance. I received an email and a call on my cellphone to confirm the. day before. I was pleasantly surprised that I was taken immediately when I arrived and was greated by Andrew Jean who explained what my 18 mo checkup involved and my car would be ready in 1 1/2 hrs. I choose to wait at dealership who provides hot drinks and bagels. My car was ready in 1 hr. A very pleasant experience. More

Attitude They messed up my car break , they change my new car break said its not good . But they messed up fully , when I complaint they were rude & said they They messed up my car break , they change my new car break said its not good . But they messed up fully , when I complaint they were rude & said they aren't responsible for that . More

Maintenance and multi-point inspection Thank you Andrew and Toyota for excellent service today. My wait time was very short and much appreciated. Great service and efficiency.They provided Thank you Andrew and Toyota for excellent service today. My wait time was very short and much appreciated. Great service and efficiency.They provided great quality and service. More

Having the right people to "deal" with is everything After my original dealership closed its doors, and after a number of not so great to seriously bad experiences with service departments all over the I After my original dealership closed its doors, and after a number of not so great to seriously bad experiences with service departments all over the Island, I took a chance on revisiting Advantage when it moved from Lynbrook to Valley Stream. My goal was to find both a highly skilled honest technician and a trusted service representative, a team I felt I could depend upon to sort out recommended repairs, those that were essential and non-essential, work with me on pricing, go the extra mile, and overall make me want to keep coming back. I found that team in Lenny, who keeps me safe on the road, and Jemell, who has never failed to counsel me wisely and well. My 2002 Corolla LE and Advantage's service department is in good hands with both these young men. Thank you!! I also want to state that today I was at the dealership for a follow-up appointment for brake work. Jemell was off and sorely missed, but I deeply appreciated Kenya standing in for him. She was great! I want to state that I have recommended Advantage to others, but only as regards those people specifically named here, as noted in the title above. More