Advantage Toyota Valley Stream - Service Center

Service The service was very good. I always use them and will continue to use them. I will continue to go back whenever I need service The service was very good. I always use them and will continue to use them. I will continue to go back whenever I need service More

FIRST TIME SERVICE Everyone at the Service Department was excellent, knowledgeable and very willing to help. My only issue is the wait time. Time is precious and to ha Everyone at the Service Department was excellent, knowledgeable and very willing to help. My only issue is the wait time. Time is precious and to have to wait two (2) hours for a tire rotation is totally unacceptable. I spoke to two other persons who were quite frustrated with the long wait. Other than that it was perfect. More

I Brought in Two Cars for Routine Maintenance This review covers my maintenance check for my Camry on 04/28/14 and my Corolla on 04/29/14. I came in at 7:00AM and each time I was taken immedia This review covers my maintenance check for my Camry on 04/28/14 and my Corolla on 04/29/14. I came in at 7:00AM and each time I was taken immediately. The whole process took only 45 minutes. They even offered to wash my car - no cost!. Shuttle service to my office was available to me. I have used it in the past but these two times it was not necessary. Keith Llits was your associate with whom I worked on both days. He was courteous and friendly, as I've found with other staff members during my previous visits. Well done. More

service for car pleased with customer service, been using this service center for long time-this is first time that I am very pleased. Friendly, accomodating, hours a pleased with customer service, been using this service center for long time-this is first time that I am very pleased. Friendly, accomodating, hours are good for bringing in car More

Service This is the first time with Mr. Pantginis. He explained everything told me what is needed now & next visit. They made me appt. for me in advance, s This is the first time with Mr. Pantginis. He explained everything told me what is needed now & next visit. They made me appt. for me in advance, saves me doing. After my car was done he went over everything, no rush job. Would recommend him to all my family friends. This dealership is always good. Will most likely buy my next new car from Advantage Valley Stream Ny More

Great Experience I don't think Advantage Toyota can make it any easier. I lease a 2013 Toyota Rav4 and service is included! I had to get the 15k service and the NYS I don't think Advantage Toyota can make it any easier. I lease a 2013 Toyota Rav4 and service is included! I had to get the 15k service and the NYS Inspection. Having walk in hours makes it easy for me to get the car serviced when I have time. I literally found myself with a couple of hours which were unexpected. I headed over and was taken right in. There was a bit of a crowd but they keep things moving. an hour and a half later and I was out of there AND my car was washed!! my total bill... $0.. This is my 3rd car from Advantage.. Would seem this could be a trend. Thanks to Andy Zollinger for working with me... More

Customer Service is Excellent I have been dealing with Daniel Solis ever since I bought my Toyota Yaris. He is an amazing in every aspect of customer service! He is very knowledgea I have been dealing with Daniel Solis ever since I bought my Toyota Yaris. He is an amazing in every aspect of customer service! He is very knowledgeable about the services that needed to be done. He is very upfront and does not beat around the bush. I personally will only deal with him. More

Completely Satisfied My visit was unscheduled. I just drove up without an appointment because my 'maintenance required' light had come on. I wound up getting an oil change My visit was unscheduled. I just drove up without an appointment because my 'maintenance required' light had come on. I wound up getting an oil change, a brake job, a foglight cover needed replacing (part was ordered), the inspection (which was expiring that month and I had not noticed, the service rep noticed for me), a complimentary manicure, a couple of cups of tea, very clean waiting area (the cleaning ladies seemed to be moving around nonstop between the coffee stations and the bathrooms), friendly service that made me very comfortable as a woman and as a mother (one small child was with me), a service rep that took his time and made sure I understood exactly what my car needed and what I could wait and do on the next visit, and not a long wait time considering I had no appt. and did not come early (I came at about 10am and was out by around 12:30). The guys who wear the blue jackets who take in your car and give it back to you were also very friendly and more than helpful. I am completely satisfied. Try them out! More

oil change I had an appointment for an oil change that was suppose to take 45 minutes. After two hours of waiting I went into the office to check on the status I had an appointment for an oil change that was suppose to take 45 minutes. After two hours of waiting I went into the office to check on the status and the paperwork was on Bruce Nadel's desk. He had to finish some computer task to get me out of the system which took approximately another 10 minutes because he was having some problems with the computer. Then I go out to get the car and my car could not be located. So I spent another ten minutes while they were looking for my car. They keys were suppose to be on a board when the car is done, the keys to my car were still in the car. When my car was finally located it was blocked in so then they had to find someone else to move the car that was blocking mine. I was totally dissatisfied with this experience. More

Recalls I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I schedule I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I scheduled the appointment, I tried to have that looked into at the same time, but was told this was impossible (?). When I scheduled an appointment for the recall service, I was told that my car could have to be in the shop for up to 2 days. Since I need my car for work (I provide home health services to disabled children) I asked for a loaner car, since the recall is the fault of the manufacturer and I cannot be without a car for that length of time. I was told that giving a loaner car for a recall was not "policy". Unacceptable!!!!!!!! I should potentially miss 2 days of work and disabled children should not receive needed medical services because Toyota refuses to take responsibility for defects in their cars by fixing it AND giving a loaner car!!! While I am generally happy with my Prius and have previously owned and been very happy with a Sienna, if this is "company policy" this car will certainly be my last Toyota! More