Advantage Toyota Valley Stream - Service Center

Great workshop service with bad shuttle arrangement Overall positive experience but needs significant improvement in shuttle services. Your competitiors collect and deliver vehicles from/to customer h Overall positive experience but needs significant improvement in shuttle services. Your competitiors collect and deliver vehicles from/to customer home within certain distance. In your case even a simple shuttle arrangement is not working and that damages the great service that your workshop team provide. More

Exactly as estimated I had very good experience doing my first oil change and inspection with them. It took exactly as long a they said it would. They also honored the war I had very good experience doing my first oil change and inspection with them. It took exactly as long a they said it would. They also honored the warranty without any problems. More

Responsive, honored warranty The service adviser provided very attentive service. The service experience from start to finish was quick and efficient. He updated me several times The service adviser provided very attentive service. The service experience from start to finish was quick and efficient. He updated me several times throughout the process. More

Service Dept not helpful We bought a 2017 RAV 4 Limited in Jan 2017. We installed the remote starter and that did not seem to work if you were more than 15ft away. So we took We bought a 2017 RAV 4 Limited in Jan 2017. We installed the remote starter and that did not seem to work if you were more than 15ft away. So we took it to the dealership and asked them to look into it. The service agent advised us that it needs the signal extender and that he would call us as soon as the part was delivered. It has been 3 weeks since we went to the dealership. We must have called at least 10 times and every time we get the same answer that "the part has not arrived." It seems like we are on our own after buying the car from ADVANTAGE TOYOTA IN VALLEY STREAM. They are not willing to help us at all and giving us a run around. Additionally the service agents are all VERY RUDE. I WILL NEVER EVER BUY A CAR FROM THIS DEALERSHIP!!! More

Great service Professional and friendly. Can't beat the free 2 year Toyota maintenance. Did it on time, and Timothy called me back promptly when it was ready. Professional and friendly. Can't beat the free 2 year Toyota maintenance. Did it on time, and Timothy called me back promptly when it was ready. More

World Class service So I went in Friday 1/13 to get a bulb changed in my tail light for the brakes. Once I was done, I was offered a car wash. On the way to the car was So I went in Friday 1/13 to get a bulb changed in my tail light for the brakes. Once I was done, I was offered a car wash. On the way to the car wash, the driver accidentally drove over a median, which caused my alignment to go out of sync. I talked to my friend Marty Goldberg, who arranged to get the car to the dealership and fixed on Monday, 1/16. He spoke to Zach Widder and told him about the issue. Michael Caputo did the actual alignment. The car is working perfectly now. Thank you to everyone here who helped correct this issue. Would definitely recommend this place. Hands down. More

Very nice friendly staff kid friendly atmosphere I give them five stars bc I was treated well esp with a toddler running around. One associate Marty even graciously helped me when the vending machine I give them five stars bc I was treated well esp with a toddler running around. One associate Marty even graciously helped me when the vending machine ate my coins. More

Servicing My Car So I went in to the dealership on Tuesday 10/11 because I needed an oil change, inspection and also my brakes were squeaking. When I got there, I was So I went in to the dealership on Tuesday 10/11 because I needed an oil change, inspection and also my brakes were squeaking. When I got there, I was hooked up with Service Advisor Andrew Jean, who took really good care of me. I also hung out with Marty Goldberg, who was very nice and accommodating to me while I was waiting. Several times during my wait, Mr. Jean actually called me back to the work area, where the technician not only showed me the issues, but actually explained what was happening to me, which I thought was not only wonderful, but fascinating in it's on right. It turned out that I needed a fair amount of work done, so I got 1/2 of it done in 10/11 and the other 1/2 done on 10/14. They were even prepared to give me a loaner, because the work might have taken too long (I had a time limit on Friday, and at one point, it looked like the car wasn't going to be ready on time, but it was). I would highly recommend this dealership for anyone who lives in the NYC area who needs a Toyota. World Class salespeople and top notch customer service. Ask for Wayne Wilson in sales. He'll take awesome care of you. More