Advantage Toyota Valley Stream - Service Center

Too long a wait (over 2.5 hours for a 15 minute basic serice I am quite disappointed at this service experience. I even sent email to the Service Manager (Mr. Widder) two (2) weeks ago, expressing my concern and I am quite disappointed at this service experience. I even sent email to the Service Manager (Mr. Widder) two (2) weeks ago, expressing my concern and he has not bothered to reply to my email. I have been a very loyal client of your dealership for the past 2 years and I am surprised I am being treated this way. For my new RAV4, the work only involved topping off the fluids and yet my car, which arrived on time, was put on hold in favor of other clients. When i asked the technicians and the service rep, no one was able to give me a convincing response. Also, I do not understand why the Service Rep has to prepare the service request paper by pressing his pen on the front hood, causing potential scratch. Can't the dealership provide the service reps with a pad to put the sheet on? More

work well done It takes a little longer because of COVIC 19 any way Iam very satisfied .Thank you so much Guy for a good service May God Bless you It takes a little longer because of COVIC 19 any way Iam very satisfied .Thank you so much Guy for a good service May God Bless you More

Beyond Expectations After some minor difficulties arranging an appointment for a recall repair, I was pleased to find that in addition to the airbag recall, there was an After some minor difficulties arranging an appointment for a recall repair, I was pleased to find that in addition to the airbag recall, there was an additional outstanding recall involving the CVT. Your people made both repairs and had the car ready when promised. Many thanks, Philip Yermack More

One word "complete hoax", oh I meant two words. First, they gave me an appointment but yet I was lined up for almost an hour to drop off my vehicle. Secondly, when I dropped off the vehicle I told the they gave me an appointment but yet I was lined up for almost an hour to drop off my vehicle. Secondly, when I dropped off the vehicle I told the associate that the air pressure in my back left tire was low, but the vehicle was returned with the air pressure still at low. All they did was rotate the tires and reset the clock that notifes me that my vehicle needs servicing again. Lastly, they made a mess in my vehicle and left it. I know that we are experiencing an unprecedented disease that requires that you cover the steering wheel and frequently touched places in the vehicle to keep safe. However, don't leave the garbage you create in people's vehicles. Please remove the plastics that are placed in the vehicle to service it, because they are dirty and torn up. Thank you. I always service my vehicle at this dealership, but I was very disappointed when I picked up my vehicle yesterday. P.S. A lady called for me to make payment over the phone and she was breaking up, I asked that she repeated herself and she was very rude about it. So I told her that I will pay via cash and because of that she said that I have to be there before 03:40 pm. Does this mean that payments are not allowed after that time? More

The service it’s no good you have to fix that’s how you talk to people they are sucks sales people basil Rabie he’s the best one talk to people they are sucks sales people basil Rabie he’s the best one More

when i returned the following week with my car, the staff took care of the problem right away and i was glad that i was given some type of priority. My only complaint is that i was charged too much for the took care of the problem right away and i was glad that i was given some type of priority. My only complaint is that i was charged too much for the part. But overall i am satisfied with the service. Andy is exceptional. More

Routine service Under the conditions dictated by the pandemic, this was handled very well. I was processed at the appointed time, and received my car without delay Under the conditions dictated by the pandemic, this was handled very well. I was processed at the appointed time, and received my car without delay at pickup. More

Servicing of my Toyota Camry My 2016 Toyota Camry was dropped off at Advantage Toyota at 10:00 AM. I originally discussed with your excellent service manager Andy Zollinger what n My 2016 Toyota Camry was dropped off at Advantage Toyota at 10:00 AM. I originally discussed with your excellent service manager Andy Zollinger what needed to be done on my car. I was told to expect my car to be ready by 2:00 PM. Not only was the work properly completed but it was ready an hour earlier. More

Excellent service ! Great people. Outstanding service. My Highlander couldn’t be in better hands.Every times I have issues with my vehicle advantage Toyota takes care Highlander couldn’t be in better hands.Every times I have issues with my vehicle advantage Toyota takes care More

This dealer was very good with customer service and after sales services - maintenance of cars promptly with courteous. I appreciate the service Dept the finance analyst that attended to me plus Stacy. sales services - maintenance of cars promptly with courteous. I appreciate the service Dept the finance analyst that attended to me plus Stacy. More