Advantage Toyota Valley Stream - Service Center

You make my day The customer service department at this branch has a special characteristic..which is the rapid respond once you are in front of the building door...t The customer service department at this branch has a special characteristic..which is the rapid respond once you are in front of the building door...that great,, I like it. More

It is a very clean and very busy dealership. I was taken care of professional which I liked also was recommended other services. I would go back if needed. care of professional which I liked also was recommended other services. I would go back if needed. More

Service Review My appointment was at 1:30 pm. My car was taken in at 12:30 pm for a service. Around 4:00 pm, I was told that the technician recommended the rear lig My appointment was at 1:30 pm. My car was taken in at 12:30 pm for a service. Around 4:00 pm, I was told that the technician recommended the rear lights be changed and that two tires were "rotten" [per their words] and that they were going to return my car because it was closing time. I told them that my rear lights could not be in need of replacement because they were working well the whole day; that I had checked them before coming. The Toyota Associate [Margie Bonel Flore] told me that I had to take the car because it was time to close the center, wherein I told her that she couldn't send me without lights should the cops pull me over, she went to speak with the manager. As per the manger's orders, they brought my car back in to replace the bulbs; for which I was charged. Before I left the dealer, I asked about my tires, if they needed to be changed soon and they told me that they should last me until the next service. The following day, on my way to work, I had to go to a local mechanic to put air in my tires, then I retuned to the mechanic to question about the tire pressure because once again the tpms light was on. Upon inspection the mechanic found 2 identical nails in my left 2 tires. Due to the fact that my car came out worse from the service, than when I went in, I wonder if any true maintenance was performed, especially since I payed almost $180 for that visit. More

I was quoted $3600 but got the AC repaired elsewhere for $794. This is the 3rd time I brought my car in after paying over $1000 to fix my AC that was never fixed. $794. This is the 3rd time I brought my car in after paying over $1000 to fix my AC that was never fixed. More

courteous service people the waiting room is nice and clean place well organise with friendly staff to talk to did 19k service on my toyota rav4 hybrid limited the waiting room is nice and clean place well organise with friendly staff to talk to did 19k service on my toyota rav4 hybrid limited More

Thank you! Thank you Margie, I really appreciate your genuine concern for your customers. Looking forward to coming back for next service. Hopefully I won't hav Thank you Margie, I really appreciate your genuine concern for your customers. Looking forward to coming back for next service. Hopefully I won't have to wait for four hours this time. Thank you and stay safe. More

No follow up call for a guaranteed repair. After three weeks and multiple calls and messages, no response. Please take your car some place else! weeks and multiple calls and messages, no response. Please take your car some place else! More

I am usually very pleased with Advantage, which is why I brought my car for the 6-month service check-up, recall, and State inspection. However, this time was terrible. I called three times to get an estima brought my car for the 6-month service check-up, recall, and State inspection. However, this time was terrible. I called three times to get an estimate on service time without any response or follow up. It was only when I arrived on time and waited 40 minutes to be seen that I was told I had to leave the car overnight. Cost me $130 round trip in a taxi. I could have chosen a dealer much closer to my home. I will make other choices in the future. More

My appts normally take under two hours max, however this appt took over 4 hours and I was on time. I was told at 8am to expect to be there all day but I complained a little. I don’t understand the delay eve appt took over 4 hours and I was on time. I was told at 8am to expect to be there all day but I complained a little. I don’t understand the delay even during COVID when I had an appt that I was on time for. More

Excellent Service Well organized I was in and out quickly. the only wait was waiting on line to get in. By the time I was inside they had most of my info. Well organized I was in and out quickly. the only wait was waiting on line to get in. By the time I was inside they had most of my info. More