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Advantage Toyota Valley Stream - Service Center
Valley Stream, NY
3,007 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,007 Reviews of Advantage Toyota Valley Stream - Service Center
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August 09, 2020
Service manager was professional and friendly. I dropped my vehicle off the evening before my scheduled appointment. I had some questions which he called me back on promptly. All of my recalls were taken ca my vehicle off the evening before my scheduled appointment. I had some questions which he called me back on promptly. All of my recalls were taken care of. The only thing that stopped me from giving a 5 rating is the fact that I was told when I bought the car at your dealership that I was entitled to free oil changes for as long as I owned the car and they didn’t honor that. Also, they couldn’t find my car when I went to pick it up. I had to walk through the parking lot and find it myself. The 2 gentlemen who were there couldn’t care any less. More
by bd94840
Employees Worked With
August 07, 2020
Margie was my representative. She’s very professional, courteous, and explained everything clearly to me. The wait was longer than usual but Thank you much! courteous, and explained everything clearly to me. The wait was longer than usual but Thank you much! More
by NATHAN43
Verified CustomerEmployees Worked With
Margie
August 07, 2020
Fast service. Mr. Dixon was very friendly and expedited service very quickly. I appreciated his help to make it a smooth process. Thank you very much service very quickly. I appreciated his help to make it a smooth process. Thank you very much More
by Cav686
Employees Worked With
Dixon
August 06, 2020
Appointment was to fix an issue they didn’t have the part for the first time. They never called to say the part was in. When I made the appointment I asked them to call to confirm the part was in and they di for the first time. They never called to say the part was in. When I made the appointment I asked them to call to confirm the part was in and they didn’t. There was no reminder for the appointment, they changed the oil but refused to put on a new sticker or put the info into the car. Website says free car wash but no car wash on premise for years. Can’t wait for my contract to be up so I don’t need to go there ever again, More
by MELISS_VANAL
Employees Worked With
Devindra James
August 06, 2020
The service is fantastic. Communication is outstanding. I’m treated like family with respect. I will continue to recommend Advantage Toyota to all family & friends. I’m treated like family with respect. I will continue to recommend Advantage Toyota to all family & friends. More
by kaya6252
August 04, 2020
Akinlabi in service is the best ..words cant explain this guy he is theeee best ..excellent service thank you ...I felt like I was home guy he is theeee best ..excellent service thank you ...I felt like I was home More
by PMARKY4226
Employees Worked With
August 04, 2020
Lame Service This is the slimiest service / leasing dealership you can ever find, the people are rude and the service manager (Andy) is a lowlife. Took the car the This is the slimiest service / leasing dealership you can ever find, the people are rude and the service manager (Andy) is a lowlife. Took the car there to be serviced which is a new lease of Toyota Camry 2020 that have only 10,000 miles on it and the breaks are squeaking which is obviously a manufacture warranty issue! I've been getting excuses from every employee in that dealership such as: NY weather is very moistly, there is nothing wrong with the breaks, there is rust on the rotors, there is no break noise... I explained that this noise is happening every time that we stop at a red light and they refuse to listen or to understand and coming with all different reasons why not to take care of this issue... We also requested a loaner and the lady is claiming that they do have (36) cars as loaners but they are not giving them a way due to the Corona virus which is ridicules (Does the car have a virus?) Overall, we had a person on a payroll taking the car to this location and spending 4 hours each time and about 200 miles to get the car to be serviced Very disappointing to hear this from a big manufacture, very lame performance More
by Samuel
August 04, 2020
I did not get a copy of my multipoint inspection. Called yesterday to have it emailed - have not received it yet. Other than that, all good. yesterday to have it emailed - have not received it yet. Other than that, all good. More
by thetaylorbills89
Employees Worked With
August 03, 2020
I went to service Dept . So far they are prompt and courteous. Service advisor Margie Bonel helped me to Done gas pump recall for Toyota sianna 2018. And they nicely . courteous. Service advisor Margie Bonel helped me to Done gas pump recall for Toyota sianna 2018. And they nicely . More
by dhakakhan
Employees Worked With
Mike Abramov, Devindra James
August 01, 2020
Took car for 2nd recall. Still have airbag light on dashboard. Asked why, said wiring, but couldn't give anything in writing. I'm disappointed 😞 dashboard. Asked why, said wiring, but couldn't give anything in writing. I'm disappointed 😞 More
by MARITZA_MENKE
Employees Worked With
don't know name
