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Advantage Toyota Valley Stream - Service Center

Valley Stream, NY

4.2
3,016 Reviews
Call Service Center (516) 887-8600

3,016 Reviews of Advantage Toyota Valley Stream - Service Center

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May 10, 2025

Need to improve there costumers service policy ,Need 4 hours for a battery charger ,Not acceptable More

by reyad_ly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Cobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Akin Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celine Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025

Thank you very professional great technical knowledge good customer service took time to explain everything to customer More

by bradleynduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025

This is my first time experience, All was good, they were in rush they had to explain what they did. More

by MNSS786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celine Zollinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025

I had to have an oil change and a tire rotation and multi point inspection and I always have my car serviced there. It always goes well but this time the wait was 2 hours which was very long because I come f More

by misclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Advantage Toyota Valley Stream responded

We apologize for the longer-than-usual wait time during your recent visit, as we understand how valuable your time is and how inconvenient it can be to wait longer than expected. Your feedback is important to us, and we appreciate your patience and understanding.

May 04, 2025

Appointment was prompt for a Recall service. Akin the service representative answered all my questions and showed me everything I asked about. More

by pleungnyc
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2025

They took care of my car, completed the repair in record time. I will definitely return to address the other issues. More

by PRMMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margie Bonel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Advantage Toyota Valley Stream responded

Thank you so much for the great feedback! We're glad we could get your repair done quickly and that you’re planning to come back. We look forward to helping with the other issues and keeping your car in top shape!

May 06, 2025 -

Advantage Toyota Valley Stream responded

Thank you for your kind words! We’re glad your appointment went smoothly and that Akin was able to answer all your questions. We appreciate your trust and look forward to serving you again!

May 03, 2025

This is the second time here on a Saturday and it seems that the sales manager does not have any respect for kids waiting with their parents in service. The meeting is going on but she is using all these F More

by Ravisulaiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shermica Malcolm
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2025 -

Advantage Toyota Valley Stream responded

Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience you and your family had during your recent visit to our service department. We take pride in maintaining a family-friendly environment at Advantage Toyota, and the behavior you described is not in line with our standards. Please be assured that we are taking this feedback very seriously. We will address this issue with our management team to ensure that all staff members maintain professional conduct, especially in areas where customers and their families are present. Your satisfaction is important to us, and we appreciate you taking the time to share your concerns. We are committed to improving and providing a positive experience for all our customers. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

May 03, 2025

The service at Advantage Toyota is always professional. They all have wonderful attitudes and serve their customers with a smile. My service representative Akin Dixon is awesome. He has a wonderful persona More

by MJ13585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2025

The service was great left my car and picked up when completed. Everything went smoothly. More

by Loverboy526*
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2025

Aun no es tenido que usar el serbicio pero comí me explicaron sobre su serbisio son muy buenos More

by MIGUELINA0989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erinson Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Advantage Toyota Valley Stream responded

Thank you for your kind words! We’re glad to hear that our team was able to explain our services clearly and that you had a positive impression. We look forward to serving you when the time comes! ¡Gracias por sus amables palabras! Nos alegra saber que nuestro equipo pudo explicarle claramente nuestros servicios y que tuvo una buena impresión. ¡Esperamos poder atenderle cuando lo necesite!

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