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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.5
2,183 Reviews

2,183 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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December 08, 2022

Very good no problems. Everything that I asked about was fixed. I love the 1957 Chevy Bellaire in the showroom. More

by beverlymy69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 08, 2022

recall app owen suarez very helpful and patient impressed with attention to detail thank you More

by HOLDMAN11347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 07, 2022

Over 2 hours for oil change and tire rotation. Then I was informed the job was complete. After paying and told I was good to go, I discovered the tire rotation was not performed even though I was More

by ddanimal99
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None by name
Dec 09, 2022 -

Advantage Chevrolet of Hodgkins responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 07, 2022

Worst experience ever never again supposedly bank lost contract waste of time and never got acknowledged by the finance manager who screw up More

by aj101310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Reily
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

December 07, 2022

Service was quick and easy. They communicated effectively and gave me accurate estimate for how long it was going to take. More

by andiran6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

andiran6 responded

The communication was amazing.

December 06, 2022

They were courteous a nice. The video service that they show for what’s going on under your car is a very nice understand what’s going on under your car. More

by edwardsveronica83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Harskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Advantage Chevrolet of Hodgkins responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 06, 2022

Even though I had an appointment, I had to wait an hour and 1/2 for an oil change and tire rotation. I wanted a car wash but that would have taken another 1/2 hour. What good is having an appointment? More

by vailnico1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't rate this because no one ever gave me a name.
Dec 07, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 05, 2022

Purchased new tires one year ago from dealer. Two months ago, both front tires (with 9,000 miles on them) started to lose air. Brought car to dealer to have tires serviced/inspected and was told More

by ltw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Alanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Advantage Chevrolet of Hodgkins responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 05, 2022

Great experience with customer friendly staff. Did a great job on all the accessories installed. Thanks More

by aramism
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

December 05, 2022

Visit did not feel welcoming. Customer service rep seemed uninterested to help the moment I refused to any upsell. My visit was for a simple oil change and was told to wait 2 hour More

by jquintana22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cynthia
Dec 07, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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