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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
2,068 Reviews

2,068 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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October 11, 2022

I was told at the time of signing that paint and dents were covered and was told this o er the phone by the lady i spoke with but then we arrive and i am told it is not. More

by pedroirene3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Felipe Alfaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2022 -

Advantage Chevrolet of Hodgkins responded

Pedro, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

October 10, 2022

Service was great, everyone friendly and professional makes you enjoy coming and coming back for whatever needs you have More

by ecuamex75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2022 -

Advantage Chevrolet of Hodgkins responded

I appreciate your marvelous feedback! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 10, 2022

Everyone was friendly and professional. Did not have a long wait for service to be completed.. More

by avon4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

Advantage Chevrolet of Hodgkins responded

I truly appreciate you taking the time to write about your experience at our service department! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 09, 2022

They were awesome. I showed a few minutes early and they were ready to assist and get me moving.. More

by Craig M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 06, 2022

Everything went really good our salesman was quick and efficient. I would definitely buy another car from him. More

by dmoleterno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 04, 2022

The Service does the work within the allotted time frame. They don't have you waiting at the dealership unnecessarily. More

by MARTINWEATHERS78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

Advantage Chevrolet of Hodgkins responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 30, 2022

I took my truck in for an oil change and inspection. They sent me a video of my vehicle and the things they recommend replacing with cost. They make it very easy to approve or not. Very pleased the serv More

by VRGS82
Customer Service
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 29, 2022

Drove in with no appt, CHECK ENGINE light on - within 2 1/2 hrs, problem was diagnosed & repaired. More

by cweisseg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lesak
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Sep 30, 2022 -

Advantage Chevrolet of Hodgkins responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 29, 2022

Service department is excellent and very thorough with servicing my car. Carolina keeps me in the loop with the status of my service visit. More

by mrsmash10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 29, 2022

LONG wait time. 3.5 hours for oil change, tire rotate, brake fluid flush and aleignment. Will look for another location next time. More

by lapanatera
Customer Service
Recommend Dealer
No
Employees Worked With
Owen Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to share your recent experience at Advantage Chevrolet of Hodgkins. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

Oct 03, 2022 -

lapanatera responded

What was most important to me was the fact I sat there for 3.5 hours except to get some food across the street for 20-30 minutes. My service manager did not once come out to inform me the status of my work being done. I noticed there was another service manage sitting at a desk behind him. She was out in the waiting room area talking to several customers about their progress. I had to go look for my guy. A couple of years ago, I had work done there and it was same issue. The next year I went to the Bolingbrook location and it was worse!! I just had an oil change. My car was done within an hour but my car was in a holding area and he no clue where my car was! I tried to go back to Hodgkins this time. So, the whole service thing seem to be a problem with your Service Model. I will never come back there or recommend it to anyone. I'll find another Chevy dealer to get my work done. You lost me as a customer.

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