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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
2,061 Reviews

2,061 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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March 02, 2023

The work completed did not look professional at all. I had to go back multiple of time because the right part wasn’t order and yet still looked unprofessional. Truck wasn’t wash after service overall no More

by garciael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of service person
Mar 03, 2023 -

Advantage Chevrolet of Hodgkins responded

Garciael, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 02, 2023

Staff was very professional when I brought in my HD2500 for its first service. They did an oil change, tire rotation and also installed a microchip that had been previously unavailable from GM. The work More

by moem12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Reily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Sikirica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Advantage Chevrolet of Hodgkins responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

Mar 03, 2023 -

moem12 responded

Never mind, I take it back. Today (one week from this service visit) 2 lug nuts were found to be missing. One from each of the front tires. Fortunately we were near another dealership who graciously helped us out. We learned that every lug nut was torqued well under specifications. We were lucky the wheels didn’t fall off at Interstate Highway speeds. This was literally the first time the truck had been driven since the service visit a week earlier. I would expect this from a National tire chain with kids doing the work, but not from a dealership with “highly trained” and “certified” mechanics. This was a simple tire rotation. I can’t imagine what to expect from this dealership if a more complex repair was needed. Thankful that no accidents occurred, but beyond disappointed with this service visit. I gave an honest review last time. I’m giving an honest review this time as well.

March 02, 2023

I really was pleased with the service I received from Advantage Chevolet my sales rep was awesome she was amazing and very overwhelming and very nice and kind I greatly appreciate her More

by bellinderr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Harskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

March 01, 2023

Driving in to work my fuel filter required changing. Advantage Chevy was able to get me in the same day and change the filter. More

by jclark40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bednarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

February 24, 2023

very good team and commitment to service - much better than previous; will definitely come back. More

by carl740
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Advantage Chevrolet of Hodgkins responded

Carl, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 23, 2023

10 min oil change turned into 2 hrs Had an appt for 11:40 done at 1:40 unacceptable wanted a free car wash that would of taken another 15 min really Offered a water really should of bought me lunch a More

by LAURA.BUFKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe Alfaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

Laura, I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 22, 2023

Baltasar lara as soon as we got there he took very good care of us. More

by larahugo019
Recommend Dealer
Yes
Employees Worked With
Baltasar lara.
Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 22, 2023

Employees had attitude bad service didn’t get everything done because employee was trying to charge me for their mess up More

by tavianna.r0830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cynthia Tena
Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

Tavianna, here at Advantage Chevrolet of Hodgkins, we are committed to providing a pleasant experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 22, 2023

I declined the repair that was needed to clear the fault that was indicated due to the cost. After leaving I noticed that the school zone notification no longer worked. More

by bceliason
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patryk Wyrazik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 18, 2023

Service was excellent and staff was very polite! I will definitely come back to service my vehicle here. More

by ETICUSTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Advantage Chevrolet of Hodgkins special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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