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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
1,917 Reviews

1,917 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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January 03, 2023

Joslynn Keys is excellent, 3rd car we've purchased or leased from her in the last few years. Service was slow for just an oil change, tire rotation, new wipers and inspection. I was there for over 2 ho More

by stevesoria5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joslynn Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 02, 2023

Excellent customer service will definitely be coming back and will refer others to this dealership. More

by kbuddice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 02, 2023

Excellent customer service. Staff is knowledgeable, great communication throughout the process and they go above and beyond More

by grace.a.cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Harskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Advantage Chevrolet of Hodgkins responded

Grace, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 31, 2022

Everyone was very accommodating, respectful, and a pleasure to deal with. The process went very smooth and they addressed all my concerns. More

by Ralphkinnison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Reily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Harskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dashawn Bell
Jan 03, 2023 -

Advantage Chevrolet of Hodgkins responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 30, 2022

Very friendly and helpful just the wait time is extremely long , wish it could of went faster is my only complaint More

by guajardo527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Harskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcy Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 30, 2022

Service ppl don't acknowledge you so you stand around until they finally notice you. More

by serr1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She never said her name. But she was nice.
Jan 03, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 29, 2022

Had an appointment for an oil change and it took 3 1/2 hours before I got out of there and didn't even get my truck washed because it would have taken another half hour. More

by HINDEJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Advantage Chevrolet of Hodgkins responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 27, 2022

Todo bien amable en la entrada y salida buen tiempo en el servició en general More

by moises58695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Advantage Chevrolet of Hodgkins responded

Muchas gracias, que tenga un día exelente! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 26, 2022

Very professional and courteous did the work in the estimated time without delay. Did not pressure me. More

by BENJMOLENDA
Recommend Dealer
Yes
Employees Worked With
Julia Harskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 26, 2022

Excellent customer service! It was a great idea to record the service, now I can see what my car needs. More

by migue728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cederblad
Dec 28, 2022 -

Advantage Chevrolet of Hodgkins responded

I am so glad your recent service visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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