Advantage Chevrolet of Hodgkins - Service Center

Everyone was great to work with! They made sure the vehicles I saw were ones I was interested in. Also made sure I knew as much about the car as possible. They made sure the vehicles I saw were ones I was interested in. Also made sure I knew as much about the car as possible. More

I never heard an inspector to come out and authorized a repair. It took 4 day for me to get my car back. repair. It took 4 day for me to get my car back. More

This dealership is very courteous and accommodating on appointments. The workmanship and honesty on inspections. I think it's great they do video inspections to get a better understanding of what's neede appointments. The workmanship and honesty on inspections. I think it's great they do video inspections to get a better understanding of what's needed for my vehicle. The courtesy wash as always is appreciated. I do work with Caroline as my service rep the past couple of years and she's outstanding! In and out and always available when I have questions or need service. Thank you More

Had the park assist chip installed and enabled. the hood release was left dangling from the dashboard had to return to get it placed properly. I also noted to the service advisor that my front plat the hood release was left dangling from the dashboard had to return to get it placed properly. I also noted to the service advisor that my front plate frame needed replacing she assured me that it would be addressed still only 1/2 a frame top part missing with the "Advantage " name missing. More

They were very efficient. Did an excellent job communicating with me about my truck in for work. Did an excellent job communicating with me about my truck in for work. More

Fantastic job very pleased with the performance of the job on my car Thank you so much for the service. job on my car Thank you so much for the service. More

never got my 2020 suburban fixed always gave me the run around i ended up trading in my vehicle with another dealership. around i ended up trading in my vehicle with another dealership. More

This dealerships staff is knowledge, friendly and amazing. The establishment is super clean. Makes every visit a pure pleasure amazing. The establishment is super clean. Makes every visit a pure pleasure More

A horrible service experience! A multitude of errors from a dealership that I have purchased 13 vehicles from. I purchased a 2022 Tahoe for my wife last year and a 2022 Equinox for A multitude of errors from a dealership that I have purchased 13 vehicles from. I purchased a 2022 Tahoe for my wife last year and a 2022 Equinox for myself (paid cash for both) Your sales department is top notch Joslynn Keys has been my salesperson for almost every purchase a true professional. My wife dropped off her Tahoe for the second free oil change and instructed the service department that a security light keeps flashing and beeping while driving. My first issue is that they were telling her that she needs a wheel alignment on a car that has 10K miles, outrageous! I just returned from a trip with that car and it tracks perfectly, no drifting no pulling, rides like it's on a rail. So after having the car all day my wife had to call and see if it was ready to be picked up, no communication from the service department after I called and told them to stop trying to upsell my wife on things the car does not need. After telling my wife everything has been fixed the security light came back on on her way home. When I looked at the paperwork there was no mention of the light coming on. I'll save you all of the back and forth over the next 2.5 weeks of my wife taking the car back after they said it was fixed and it was not. At one point I saw my wife's car several miles from the dealership at a residential home. When I called and asked what was going on my service writer told me a porter had taken it for a test drive and had an errand to run. Unacceptable! When we finally picked up the car several hundred miles had been put on it and the oil life was already down to 79%. not to mention an almost empty gas tank. Since we picked it up over two weeks ago there has been not one phone call from the dealer to follow up. I have 4 boys 3 of which are fireman and they all drive Advantage pickup trucks. Is this how GM treats its most loyal customers? There are plenty of alternatives that I would have never considered in the past but it may be time to look elsewhere. More

Made appointment which was easy and simple Paula was very helpful. Oil change was in and out service adviser explained everything and the video did also was maybe there for maybe 90 minutes. very helpful. Oil change was in and out service adviser explained everything and the video did also was maybe there for maybe 90 minutes. More