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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
1,917 Reviews

1,917 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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February 24, 2023

very good team and commitment to service - much better than previous; will definitely come back. More

by carl740
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Advantage Chevrolet of Hodgkins responded

Carl, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 23, 2023

10 min oil change turned into 2 hrs Had an appt for 11:40 done at 1:40 unacceptable wanted a free car wash that would of taken another 15 min really Offered a water really should of bought me lunch a More

by LAURA.BUFKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe Alfaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

Laura, I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 22, 2023

Baltasar lara as soon as we got there he took very good care of us. More

by larahugo019
Recommend Dealer
Yes
Employees Worked With
Baltasar lara.
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Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 22, 2023

Employees had attitude bad service didn’t get everything done because employee was trying to charge me for their mess up More

by tavianna.r0830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cynthia Tena
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Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

Tavianna, here at Advantage Chevrolet of Hodgkins, we are committed to providing a pleasant experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 22, 2023

I declined the repair that was needed to clear the fault that was indicated due to the cost. After leaving I noticed that the school zone notification no longer worked. More

by bceliason
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patryk Wyrazik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 18, 2023

I had to wait 2 hours and 49 minutes. I should have been told it would take that long. I feel like I had to wait through the lunch hour of the service tech for a seat belt receiver to be More

by Giggy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember names
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Feb 21, 2023 -

Advantage Chevrolet of Hodgkins responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 18, 2023

Service was excellent and staff was very polite! I will definitely come back to service my vehicle here. More

by ETICUSTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Advantage Chevrolet of Hodgkins special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 17, 2023

The process with setting an appointment was quite easy and the time to do the work was reasonable for the work being done. More

by JAMARTENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Tena
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Feb 21, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 15, 2023

The staff was very friendly and knowledgeable about service and was completed within the estimated time. More

by Kgroszek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Sikirica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 13, 2023

efficient professional excellent service. video of the work done very informative and well done and explained perfectly. More

by AKWICZ48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Advantage Chevrolet of Hodgkins responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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