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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
2,054 Reviews

2,054 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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October 13, 2023

We had our GMC get service and ended been the transmission Patrick in service was great on contacting our extended warranty and get everything process even though the transmission was in back or More

by jasy_0324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patryk Wyrazik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Garcia
Oct 16, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for giving us the opportunity to earn your business, Jasy. I will certainly pass the kind words along to the team. Please let me know if I can do anything further to help. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 13, 2023

Troy Ivory and Dennis were excellent. Troy greeted me upon pulling up to dealership and was helpful throughout the process. Dennis was excellent with final details. More

by LDYT420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Ivory, Dennis
Oct 16, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

October 12, 2023

Cynthia did not follow up with my concern as promised. I did not receive a call on Tuesday. There are paint chips missing on the hood of my car after service. More

by CHANTAE_CASTILE
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe Alfaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Tena
Oct 13, 2023 -

Advantage Chevrolet of Hodgkins responded

Chantae, we appreciate learning about your experience at our dealership. My number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 11, 2023

Oil change took to long. I feel 2 1/2 hours is to long for an oil change More

by kampingnut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patryk Wyrazik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Advantage Chevrolet of Hodgkins responded

Thanks for your feedback. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I hope that this was the case for you outside of the wait. Please let me know if there's anything else we can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 11, 2023

Cynthia outstanding, her service level is fabulous I will recommend friends and family to Advantage More

by M Huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Tena , Cynthia Tena
Oct 12, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Advantage Chevrolet of Hodgkins satisfied. I am very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and we hope you continue to trust us with your vehicle! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 11, 2023

Brought my car in to fix the locking mechanism truck 33 days then I had another problem with the locking mechanism hitting the top that took another 30 days had the car in the shop about 2 1/2 months More

by jkubistal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Tena
Oct 12, 2023 -

Advantage Chevrolet of Hodgkins responded

Your feedback is important to us, and I'd like to hear more about your visit to our Service Department. Please contact me at your convenience, so we can discuss your experience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 10, 2023

I was well pleased with Jocelyn and Dennis they were great. They treated me well. More

by lexingtongreat30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Reily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joslynn Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Daniel and Jocelyn do for Advantage Chevrolet of Hodgkins and our customers. Hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

Oct 12, 2023 -

lexingtongreat30 responded

Thanks so much Joselynn and Dennis for my wonderful and joyous experience.I really do appreciate you guys job well done thanks.

October 09, 2023

Our salesman Andrew was helpful and friendly, helped us find what we were looking for. More

by arellanojesus14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Fitzpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for this lovely review! I feel so grateful that you chose to come to our dealership. It's wonderful to hear Andrew and our team were helpful during your visit and that you found the perfect car for you. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

October 09, 2023

Customer was terrible, my car was not ready upon my arrival, pick up and drop was late! More

by miss_sdixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cynthia Tena
Oct 11, 2023 -

Advantage Chevrolet of Hodgkins responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. I would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact me directly at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 09, 2023

Everything was fine thanks 😊 work performed well and employees were helpful also great service at advantage More

by pboop54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Bocchiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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