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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
1,912 Reviews

1,912 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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June 23, 2023

It is a pleasure every time I come to your dealership to have my vehicle serviced. Your team is very knowledgeable about the vehicles and they have great customer service. More

by fpcarroll
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan Rekstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Bocchiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Reidl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcy Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bednarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Thompson, Abel Duran, Isamar Diaz
Jun 26, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 23, 2023

Quick reliable professional and the lounge area was very clean and convenient. They even have snacks and coffee. More

by raga488
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Julia Harskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Toms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Neighbors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rudolph, Mike Heeney, Isamar Diaz, Cynthia Tena
Jun 26, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

June 23, 2023

Service center lacking good communication and critical ability to solve problems. Due to my experiences, I now lack trust in this department and worry about the safety of my car. More

by Deb Ness
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bednarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Suarez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Tena
Jun 26, 2023 -

Advantage Chevrolet of Hodgkins responded

We strive to provide a positive experience for every person, Deb, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 23, 2023

Very good customer service waited a little to long for work getting done.otherwise good. More

by Jlex0505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patryk Wyrazik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Advantage Chevrolet of Hodgkins responded

Thanks for your great review. I do appreciate your patience with the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 22, 2023

Great service! Carolina was great. She is so pleasant and I always receive great service at Advantage More

by stinkie43
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 22, 2023

I had to wait 2 hrs for an oil change when I already had an appointment 4 and I got that their a little earlier. More

by rubenquintana1991
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Patryk Wyrazik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Tena
Jun 23, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you, Ruben, for your feedback. Here at Advantage Chevrolet of Hodgkins, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 22, 2023

Worse service ever, took my C4 Corvette for an oil change, grease, flush radiator. They greased only front fittings, certified mechanics claims he was not aware there were rear fittings, put a 6 inch More

by KMOSS1
Workmanship
Recommend Dealer
No
Employees Worked With
Owen Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Advantage Chevrolet of Hodgkins responded

We value the opportunity to learn of your experience here at Advantage Chevrolet of Hodgkins. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 22, 2023

poor very disappointed very unsatisifed i've been a loyal costumer for over 18 years More

by oschool4612
Service Price Transparency
Recommend Dealer
No
Employees Worked With
service department
Jun 23, 2023 -

Advantage Chevrolet of Hodgkins responded

I appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

June 21, 2023

Excellent service Although I thought the price was a little high for replacing a valve. More

by jbudz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Advantage Chevrolet of Hodgkins responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

June 21, 2023

I had an scheduled appointment and it still took just about 3 hours to get and oil change. More

by anthonyard7
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Krystal Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Reily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rekstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianne Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Reidl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcy Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Duran
Jun 23, 2023 -

Advantage Chevrolet of Hodgkins responded

Anthony, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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