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Advantage Chevrolet of Hodgkins - Service Center

Hodgkins, IL

4.4
2,023 Reviews

2,023 Reviews of Advantage Chevrolet of Hodgkins - Service Center

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January 25, 2024

They did a great job with tire rotation, inspection and oil change. The wait wasn’t too long More

by latoyastevenson62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Advantage Chevrolet of Hodgkins responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 25, 2024

My technician was professional, helpful and kind but wasn't able to explain the service issues clearly. It was an electrical issue with a 2016 Chevy Colorado. They didn't know what was drawing on the More

by MMCNAMARA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patryk Wyrazik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Advantage Chevrolet of Hodgkins responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Advantage Chevrolet of Hodgkins. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

Jan 26, 2024 -

MMCNAMARA72 responded

Thanks Felipe. I emailed you about three days ago. Awaiting your response.

Jan 26, 2024 -

MMCNAMARA72 responded

Thank you for the phone call Felipe. I appreciate the explanation and feel better about the situation. I also appreciate you following up with me.

January 23, 2024

Initially was not honest about the work performed on the wipers that were covered under the special warranty. More

by C.GREGOIRE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olga Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Advantage Chevrolet of Hodgkins responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 22, 2024

Great service. Went in for new tires. When the install was complete, Owen even informed me of a manufacturer's rebate that would help me save even more money. Would More

by Rene.aguilera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Advantage Chevrolet of Hodgkins responded

Rene, thank you for reaching out to us and letting us know about your recent visit. I appreciate everything Owen does for Advantage Chevrolet of Hodgkins and our customers. Hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 22, 2024

Advantage Chevy helped my husband and I with our car. Felipe was able to give us the information on what they needed to do to get our car fixed. They gave me a rental so I can travel to work and back. More

by karinamon81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Advantage Chevrolet of Hodgkins responded

Karina, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the rental car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 21, 2024

I am so grateful for advantage Chevrolet helping me on January 15th. It was very cold and I needed a new battery thinking anyone could put a battery in I went to Mavis tire and battery, their mechanic the More

by SGRAD1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Tim and Owen were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 21, 2024

The estimated wait-time was 2 hours but work was actually finished in half that time. So that was a pleasant surprise! The staff that I interacted with—I can't recall their names—were all very nice and profe More

by foster.pet.999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Advantage Chevrolet of Hodgkins responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 20, 2024

Brought in truck in for oil change and asked if they can check small oil leak on vehicle service tech didn’t see it until I told him were it was could have seen when he was adding oil service writer had le More

by renebarrios09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carolina Wetzel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Patryk Wyrazik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Advantage Chevrolet of Hodgkins responded

Rene, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 19, 2024

Advantage Chevrolet is extremely clean and organized. From the minute I arrived everyone was friendly, courteous and respectful. There was no waiting time and the process is so advanced and impressive, More

by born2disco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey
Jan 22, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for putting your trust in Advantage Chevrolet of Hodgkins! We pride ourselves in our service department’s ability to provide world-class customer service. wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 19, 2024

The only issue I had was getting a shuttle I waited one hour to get a ride home and another hour getting a ride back More

by jlmwwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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